In the few weeks since we completed testing on the new Masterbuilt Gravity 560 we have encountered a major flaw and we have retracted our Platimun Medal. More info here
-
-
Thanks. Someone does need to remove the Platinum Award graphic towards the bottom of the page. -
It seems unchanged, and still bears the platinum award, did I click too fast?Comment
-
What is the major flaw? It looks like it's the original post. I just bought one online and need to figure out if I need to cancel the orderComment
-
Yea seems like the old review and is still marked as "Platinum"Comment
-
I first saw his Tweet about this (not this thread) and it do had the original link too. I replied that the review appears to be the original one and the Platinum award remained.Comment
-
This must be the problem:
Huskee Moderator eapples • 18 hours ago
Update: Tonight after cleaning up for a rib cook I do see evidence of buckling and deteriorating metal in the lower area inside of the firebox, only the inside though, nothing visible on the outside beneath the heat shield. We will be getting ahold of MB to see what can be rectified with this, and we will deliberate how this issue will affect our rating. Stay tuned!Comment
-
There’s been extensive discussion of the firebox warping and/or burning through over at FB as some users have reported similar issues. MB has responded to indicate that it will provide new firebox parts under warranty to fix the issue. The new inserts are $30 otherwise. Some users have opted to buy SS inserts from a FB user for a bit over $100.
-
Read the comments below the review. There was an issue with the firebox, apparently.Comment
-
Phew glad I waited, hopefully they fix the defect soon
Comment
-
Lothar's comment: ‘Thank you for contacting Masterbuilt Customer Support. The metal plates in the lower portion of the hopper hold the firebrick in place and protect it during shipping. These burn out and drop into the ash pan. They are not necessary for the grill to function and we’re not offering a replacement part, since they are meant to be temporary.’
This is what I mentioned above with regards to the firebox burn through.
Usually, MB will offer to send over a new firebox kit under warranty for free depending on the type of damage the pictures show. The issue has been discussed extensively over at the FB groups. Frankly, the discussion at FB over the issue usually devolves very quickly into angry shouting, so it's not very fun to wade through.
With this happening to Huskee, I think the actual number of examples I've seen that are supported with pictures are perhaps 4-5 that MB has sent out new parts on. This is in a group that now has over 6000 MB 560/1050 owners. Hundreds of individuals have bought the SS inserts over at FB. It seems to me like MB is doing the right thing by addressing legitimate warranty issues with free replacements.
Personally, I keep an eye on my firebox, and if there looks to be damage, I will get it covered under warranty. I feel like the SS inserts are not worth the cost, especially if they are failing too per user reports. The reports still seem to indicate this is a very unit specific issue, in my view, depending on user usage, temps, and burn times, and not necessarily a widespread problem. Again, with MB stepping up to fix legitimate issues, it doesn't seem like the issue is particularly major.
There's another Huskee screenshot that says the fan is now inoperable and the unit is effectively dead. That is the first time I've seen anyone report that issue. I hope MB can fix the issue to AR's satisfaction.Comment
-
We added a statement at the beginning of the review and changed the rating to "Not Judged." If you do not see that, clear your cache and reboot your computer.We spoke at length today with Masterbuilt and they provided some reasonable explanations which we are evaluating expeditiously.Comment
-
Refresh the page or clear your browser cache.Comment
-
I ordered one of these LITERALLY 2 hours before this was posted.......Comment
-
Well, that's disappointing.Comment
Comment