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Anova broke already!!

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  • TheCountofQ
    Former Member
    • Apr 2015
    • 503
    • Tulsa, Oklahoma

    Anova broke already!!

    So I'm warming up some water, taking it up towards the top end (but below the rated spec). Just testing her out, and hoping some time in a hot bath will help get rid of the smell coming from the rubber on the rack I purchased.

    I start hearing a rattling noise, and check it out. The metal casement, surrounding the temp probe and heating element has come loose and wobbling around & bumping into the fan shaft as it does. I also noticed the bottom plastic piece has also come loose.

    The outer metal piece won't snug back up, now that it is cooled. The bottom plastic piece is back on, but hardly secure.

    Had planned on using it this weekend, for a family gathering at the lake too. Looks like that is not gonna happen now. No time to ship back and receive a replacement before Sunday.

    Highly frustrated!! 3 freagin' weeks!!

    I'll call customer service tomorrow and see what they have to say... and start the return process.


  • MBMorgan
    Club Member
    • Sep 2015
    • 5790
    • Colorado
    • > Weber Genesis EP-330
      > Grilla Grills Original Grilla (OG) pellet smoker
      > Pit Barrel Cooker (gone to a new home)
      > WeberQ 2000 (on "loan" to a relative)
      > Old Smokey Electric (for chickens mostly - when it's too nasty out
      to fiddle with a more capable cooker)
      > Luhr Jensen Little Chief Electric - Top Loader circa 1990 (smoked fish & jerky)
      > Thermoworks Smoke
      > 3 Thermoworks Chef Alarms
      > Thermoworks Thermapen
      > Thermoworks IR-GUN-S
      > Anova sous vide circulator
      > Searzall torch
      > BBQ Guru Rib Ring

      > Favorite Beer: Guinness Extra Stout, Fat Tire, Anchor Steam, or Alaskan Amber
      > Favorite Wine: Klinker Brick Old Ghost Zinfandel or Matetic Corralillo Winemaker's Blend
      > Favorite Whiskey: Balvenie Double Wood Scotch or Jameson Irish

    #2
    Originally posted by TheCountofQ View Post
    So I'm warming up some water, taking it up towards the top end (but below the rated spec). Just testing her out, and hoping some time in a hot bath will help get rid of the smell coming from the rubber on the rack I purchased.

    I start hearing a rattling noise, and check it out. The metal casement, surrounding the temp probe and heating element has come loose and wobbling around & bumping into the fan shaft as it does. I also noticed the bottom plastic piece has also come loose.

    The outer metal piece won't snug back up, now that it is cooled. The bottom plastic piece is back on, but hardly secure.

    Had planned on using it this weekend, for a family gathering at the lake too. Looks like that is not gonna happen now. No time to ship back and receive a replacement before Sunday.

    Highly frustrated!! 3 freagin' weeks!!

    I'll call customer service tomorrow and see what they have to say... and start the return process.

    That sucks! Here's hoping their customer service is all that it's reputed to be ...

    Comment

    • tbob4
      Charter Member
      • Nov 2014
      • 2247
      • Chico, CA
      • BBQ's
        _____________________
        California Custom Smokers Intensive Cooking Unit
        California Custom Smokers Meat Locker
        Santa Maria Grill
        Vision Grill

        Beer
        _______________________
        Sierra Nevada IPA

        Wood
        _______________________
        Almond
        Oak
        Madrone
        Cherry
        Peach
        Apple

      #3
      Sorry TheCountofQ. I just took mine out to make sure nothing is loose on it. Maybe they could overnight you one. They can send you a FedEx tracking number and as long as you put it in the FedEx system they can send you a new one.

      Comment


      • TheCountofQ
        TheCountofQ commented
        Editing a comment
        Ya, possibly. Am not sure how it was really supposed to work or the customer service, since I bought thru Amazon. Never done an Amazon return before now. I just set up for a refund there though, and it appears they are available at some local stores. Honestly ...a bit wary of them now.

      • tbob4
        tbob4 commented
        Editing a comment
        I understand your frustration. I've had mine since the release of the WiFi model and had 1 problem with the WiFi synch system when I received it. The issue never occurred again. Hardware is still solid. I bought mine through Anova.
    • TheCountofQ
      Former Member
      • Apr 2015
      • 503
      • Tulsa, Oklahoma

      #4
      If it works as intended, I can see where this "could" really reduce stresses involved with cooking for many people and timing. Probably the main reason I got it. This weekends cook will be served an hour+ away from my cooker, and there are always scheduling issues (people running late usually, sometimes the meat finishes early/later than intended). Wanna cook the proteins here at home ahead of time, since I know my cooker. Just rewarm and sear there.

      Was planning on experimenting with chicken breast & thighs tomorrow, thinking I would actually do those there, at the time. Can still experiment, I guess, as long as there is one in stock near me.

      I'd really like to know why the covers loosened up. It's as if the plastic softened. It's supposedly rated for 210F. The dial on mine goes to 211.5F. It started struggling maybe 205.

      I don't imagine many recipes call for cooking near that high.

      Comment

      • W.A.
        Charter Member
        • Sep 2014
        • 726
        • Kingwood, TX
        • Rec Tec Stampede, Pit Barrel Cooker, Weber One Touch Gold 22.5", Kamado Joe Classic

        #5
        Mine does this. I never have the plastic end cap on or the propeller hits it. I try to straighten the shaft, no luck. It is just shoddy design, i.e., real long metal shaft with no support and expect it to stay straight? The thing works fine without the plastic end cap. Wish they had joule when i was looking now, but people have problems with that too.

        Comment


        • TheCountofQ
          TheCountofQ commented
          Editing a comment
          What about the stainless cover, is it still attached to the upper body?? Joule doesn't have manual operation, which IS a deal breaker. Maybe I should just spend the extra cash on a vacmaster. If it's built like their vac sealers, I would expect good things. Willing to pay for quality, not for junk!

        • W.A.
          W.A. commented
          Editing a comment
          TheCountofQ - nope. Sorry to hear that. I would super glue it, but I like to remove that part when cleaning and drying out. I would be ticked off too.

        • TheCountofQ
          TheCountofQ commented
          Editing a comment
          It looks as though it is designed to be removed. It just won't tighten up enough to keep from wobbling around and hitting the impeller.
      • Thunder77
        Founding Member
        • Jul 2014
        • 2646
        • Halethorpe, MD
        • Weber 26.75" Kettle with SnS. Broil King Baron 5 burner. Akorn Kamado, and Akorn Jr kamado. Primo Oval Junior. Love grilling steaks, ribs, and chicken. Need to master smoked salmon Favorite cool weather beer: Sam Adams Octoberfest Favorite warm weather beer: Yuengling Traditional Lager All-time favorite drink: Single Malt Scotch

        #6
        Wow! Sorry to hear that. I just fired mine up for the first time last night, and had ZERO problems with it. Well, one problem. I couldn't connect it to my WiFi. But I suspect that it was me and not the Anova. The directions asked you to place the unit within 5 feet of the router, but I already had it in the pot, so I didn't want to move it. It was so quiet, I had to turn off everything in the kitchen to hear it running. I took mine up to 195 after cooking at 132 for about an hour, and it got there and stayed there.

        Comment


        • Thunder77
          Thunder77 commented
          Editing a comment
          I might just do that. I hope it holds up. The cost was pretty steep. I have only done one cook, but this seems pretty solidly made.

        • TheCountofQ
          TheCountofQ commented
          Editing a comment
          How was the meal, and what did you choose for your first cook?? Ya, I thought it was pretty solid too, until...

        • tbob4
          tbob4 commented
          Editing a comment
          When I used mine initially the WiFi was an issue. I set it to 140 and it went to 200. Luckily, I was experimenting with pork chops. I emailed the Co. and they were going to send me one next day service. The issue never occurred again though, so I kept it. Software was in the beta stage then.
      • Dr ROK
        Charter Member
        • Dec 2014
        • 1346
        • Morrill, Nebraska
        • Retired high school teacher and principal
          Dr ROK - Rider of Kawasaki &/or rock and roll fan
          Yoder 640 on Husker themed comp cart
          Cookshack Smokette smoker
          Antique refrigerator smoker
          Weber 22 1/2" kettle w/ GrillGrates AND Slow and Sear
          Rec Tec Mini Portable Tailgater w/ GrillGrates
          Plenty of GrillGrates
          Uuni wood pellet oven, first generation
          Roccbox Pizza Oven
          Meater Block
          "Go Big Red" Thermopen instant read thermometer
          Ultrafast instant read thermometer
          CDN quick read thermometer
          Maverick ET-732 thermometer
          Maverick ET-735 thermometer
          Tru-Temp wireless thermometer
          Infrared thermometer (Mainly use for pizza on the Uuni and Roccbox)

          Beverages - Is there really anything other than Guinness? Oh yeah, I forgot about tequila!

        #7
        Not sure if this is the problem, but the metal sleeve has to fit over the blades on the end and then slide into the groves on the black portion of the unit. At first it can seem as if it doesn't want to go on, but if you look at it from the bottom when you slide the metal sleeve on you can get it lined up and it should slide up and then twist to lock in place. Not sure why the plastic piece isn't securing. I had a hard time getting mine off at first, but definitely locks in place. I'd call Anova directly. Even though I purchased mine through Amazon, I emailed Anova on a Saturday and they got one in the mail for me that same day.

        Comment


        • TheCountofQ
          TheCountofQ commented
          Editing a comment
          Thanks. It is in the proper grooves, and the impeller is sticking thru the hole. There never is a click to lock in place, nor does it get snug. I shot them an email this afternoon. We will see. ..
      • TheCountofQ
        Former Member
        • Apr 2015
        • 503
        • Tulsa, Oklahoma

        #8
        An update.... Anova's customer service handled the problem promptly, and I went thru them instead of Amazon with the complaint and resolution.

        After an email to the address on the website, I received a quicker than expected reply (as it was after hours), requesting some basic info about the unit and purchase. They then emailed me a shipping label. I notified them when it was dropped off at Fed Ex and they sent the replacement out to me, even before they received the broken unit back.

        I currently have a couple of Beef Shank Steaks sealed and submerged, for both a 36 & 48 hour cook @ 132*.

        Comment

        • Spinaker
          Moderator
          • Nov 2014
          • 10192
          • Land of Tonka
          • John "J R"
            Instagram: JRBowlsby
            Smokin' Hound Que
            Minnesota/ United States of America

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          #9
          Glad to hear it worked out for you! Huge + for great service!

          Comment

          • tbob4
            Charter Member
            • Nov 2014
            • 2247
            • Chico, CA
            • BBQ's
              _____________________
              California Custom Smokers Intensive Cooking Unit
              California Custom Smokers Meat Locker
              Santa Maria Grill
              Vision Grill

              Beer
              _______________________
              Sierra Nevada IPA

              Wood
              _______________________
              Almond
              Oak
              Madrone
              Cherry
              Peach
              Apple

            #10
            Awesome!!!! Stories like that are what make loyal customers. Something can go wrong with any product but if the company does not resolve complaints word of mouth spreads. I really like my Anova and was disheartened to hear your story. If they didn't resolve it and I had to buy a second unit I would have gone with Joule. Thank you for the update.

            Comment

            • fuzzydaddy
              Charter Member
              • Nov 2014
              • 4940
              • Near my cookers...Pensacola FL
              • Hardware
                Slow 'N Sear Deluxe Kamado.
                Weber Kettles: 2-22" & 1-26".
                Slow 'N Sear, DnG Racks/Pans, SnS GrillGrates, Easy Spin Grates, Elevated Cooking Grates. (Several of each)
                Chimney starters.
                PartyQ.
                Joule.
                GrillGrates, GrateGriddles.
                Maverick XR-50 [my favorite].
                ThermoWorks Smoke & Gateway, Thermapen, Thermapop, ChefAlarms, DOT, probes

                Consumables / Favorites
                KBB (short cooks), Weber (long cooks)
                Ribs (beef & pork), Pork Butts, Chuck Roasts, Pork Tenderloins.
                Adrenaline BBQ salt free rubs: Not Just for Beef & Rocky’s Rub.
                MeatChurch Holy Cow. MMD, BBBR, S&G, Herbs de Provence, SPOG.

              #11
              Great to hear and thanks for the report!

              Comment

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