I eat at very few local restaurants but the one I do frequent often has this big sign in the kitchen over the door leading the dining area.. "If its not right, its wrong. If its wrong throw it out." They take the quality of the food they are serving religiously and that keeps us coming back.
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In regards to all the folks that are afraid to send things back for fear of retribution from the kitchen staff.....
as a former chef/cook/service industry person that's done everything under the sun - that's offensive. Kitchen staff/servers may go back to the kitchen and talk a little trash, but they'd never do anything to your food. Never. I've worked in multiple kitchens, never seen it, nor did I ever hear it mentioned - and you can't even begin to imagine the horrible customers I've served.
I don't care what movie you've seen, the fact that you see a story about it once or twice a year on the news happening in McDonald's or wherever should tell you it never happens. Those people get caught and punished, not just at work, but by the law.Comment
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From the other side:
I managed a fast food restaurant well over 40 years ago. One day a lady told me her husband loved the burgers we served. I said than you very much, but she continued - "Yes - he doesn't even have to put his teeth in to chew them."
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It's Orlando. 99.99995 percent of the population is clueless about Mexican food. Hence, the plethora of cheezyassed psueo TexMex for the tourist joints that abound.
I know of one, count em, ONE, restaurant that makes good chilaquiles. It's a Mexican place in Sanford and the clientele is Mexican.
If you want the name of this place, I'd be glad to give it to you.Comment
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I just realized that I have photos of the very best chilaquiles I've ever had. Last August, I was in San Diego and went to Cocina 35:
Those poor folks in Orlando never had a chance to impress me after enjoying this plate.Comment
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I will say something if the food is completely incorrect from what I order or messed up. A few months ago, we were at a Buffalo Wild Wings and our food was slow to get to us, then as I started dipping my chips into the salsa dish, I noticed some white on the salsa dish. It looked like it had ranch in it then wasn't cleaned and then salsa added to it. Yuck!! I immediately stopped eating and my husband called the waiter over. We showed him, he said he would get the manager. The manager came over and took the little dish, profusely apologized and left. He came back a bit later and said he took the dish to the kitchen and told the staff that was completely unacceptable and made them go through all the condiment dishes to be sure they were all clean. He came back and told us our whole meal was comped and apologized some more. It was my husband, myself and our son. I am glad they took care of us by comping the meal, but we probably won't go back.Comment
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