Hello -
I ordered 25 ring sausages from Kreuz Market this week and chose "ground shipping". I live in Southern Calif, so I knew it would take about 3 days but there was nothing on their web site indicating I needed to do a faster shipping method (both 1 and 2 day options, but very expensive!). Anyway the sausages arrived Thursday about 6pm in a insulted container, however the dry ice had completely faded away. The sausage were vacuum-packed. I temped them an they were 70 degrees!
I contacted Kreuz market and they said because they were vacuum packed they were perfectly fine. But if I had thrown them away, they would send me more (I put them in the refrigerator). Below is an email directly from Keith Schmidt, the family owner. WHAT ARE YOUR THOUGHTS?
"We ship around 500 pounds every week to a restaurant NY since 2007 and it takes 3 days also, and not one problem. But if you’re concerned, I will reship, but it will still take 3 days ground. Overnight and 2 Day would require an upcharge. If you heat them up and aren’t satisfied, let me know and we will figure something out."
"If the vacuum seal is still on the product, it is still completely safe to eat since it is a fully cooked product, not raw or partially cooked. We will reship the sausage but it will take the same amount of time and arrive in the same condition as this week. If you want it faster, you can call in your credit card number and we will ship it as fast as overnight delivery. We ship to customers and restaurants every week this way with no trouble, so if you haven’t thrown out your first order, it is still good.
Thanks…KEITH"
KEITH SCHMIDT
Owner
Kreuz Market
619 N. Colorado
Lockhart, TX 78644
I ordered 25 ring sausages from Kreuz Market this week and chose "ground shipping". I live in Southern Calif, so I knew it would take about 3 days but there was nothing on their web site indicating I needed to do a faster shipping method (both 1 and 2 day options, but very expensive!). Anyway the sausages arrived Thursday about 6pm in a insulted container, however the dry ice had completely faded away. The sausage were vacuum-packed. I temped them an they were 70 degrees!
I contacted Kreuz market and they said because they were vacuum packed they were perfectly fine. But if I had thrown them away, they would send me more (I put them in the refrigerator). Below is an email directly from Keith Schmidt, the family owner. WHAT ARE YOUR THOUGHTS?
"We ship around 500 pounds every week to a restaurant NY since 2007 and it takes 3 days also, and not one problem. But if you’re concerned, I will reship, but it will still take 3 days ground. Overnight and 2 Day would require an upcharge. If you heat them up and aren’t satisfied, let me know and we will figure something out."
"If the vacuum seal is still on the product, it is still completely safe to eat since it is a fully cooked product, not raw or partially cooked. We will reship the sausage but it will take the same amount of time and arrive in the same condition as this week. If you want it faster, you can call in your credit card number and we will ship it as fast as overnight delivery. We ship to customers and restaurants every week this way with no trouble, so if you haven’t thrown out your first order, it is still good.
Thanks…KEITH"
KEITH SCHMIDT
Owner
Kreuz Market
619 N. Colorado
Lockhart, TX 78644
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