Welcome!


This is a membership forum. As a guest, you can click around a bit. View 5 pages for free. If you would like to participate, please join.

[ Pitmaster Club Information | Join Now | Login | Contact Us ]

There are 4 page views remaining.

Announcement

Collapse
No announcement yet.

Finally had to test the Rec Tec warranty.

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Finally had to test the Rec Tec warranty.

    I didn't know how to move the post so I copied it to the Rec Tec forum.
    So after almost 4 years and over a ton of pellets I got to test the warranty. My fan slowed down at about 280 degrees, it was slipping on the motor shaft. I called the hot line at 8:00pm Arizona time which was probably 10:00 pm the it time. I was treated with courtesy, respect and genuine concern for my problem. He had me run a simple test at which time we determined it was a fan. He took my information down & is shipping me a new fan tomorrow. This was a short run of fans they had a problem with & sent them out preemptively to everyone they thought had these a few years ago. Not an issue anymore. Who else is going to help you at this late hour. That my friends is top notch customer service way above the call of duty.
    Last edited by BBQ Bill Wyko; May 30, 2015, 02:43 PM.

    #2
    Here we are 3 days later , the fan is here along with scream'n pig rub & a couple silicon brushes for my troubles. Shipped 2nd day so I could be ready for the weekend. Customer service at it's finest in my book. I just have to say, if a pellet grill is in your future, you just won't find a more cost effective, accurate, well built best darned customer serviced pellet grill. Before I bought this one, I did days of research and couldn't find a better one. Now that I've had mine for almost 4 years, I still 100% believe I was right from the beginning. I did your research, I've done the tests for years on it. This is the one to get. I love the grill, I love the service and above all, it makes awesome food every single time.

    Comment

    Announcement

    Collapse
    No announcement yet.
    Working...
    X
    false
    0
    Guest
    500
    ["pitmaster-my-membership","login","join-pitmaster","lostpw","reset-password","special-offers","help","nojs","meat-ups","gifts","authaau-alpha","ebooklogin-start","alpha","start"]
    false
    false
    {"count":0,"link":"/forum/announcements/","debug":""}
    Yes
    Rubs Promo

    Spotlight

    These are not ads or paid placements. These are some of our favorite tools and toys.

    These are products we have tested, won our top awards, and are highly recommend. Click here to read how we test, about our medals, and what they mean.

    Use Our Links To Help Keep Us Alive

    A big part of this site is our unbiased equipment and product reviews. We love playing with toys and we have no problem calling them the way we see them. Some companies pay a finder’s fee if a reader clicks a link on AmazingRibs.com and buys a product. It has zero impact on our reviews, zero impact on the price you pay, and the sites never tell us what you bought, but it has a major impact on our ability to keep this site alive! So before you buy, please click our links. Here’s a link that takes you to a page on Amazon that has some of our favorite tools and toys: https://tinyurl.com/amazingribs


    Finally, A Great Portable Pellet Smoker

    Green Mountain Grills Trek smoker

    Green Mountain Grills Trek smoker

    Green Mountain’s portable Trek Smoker is one mean tailgating and picnic machine. But it’s also gaining popularity with people who want to add a small, set it and forget it pellet smoker to their backyard arsenal. And with their WiFi capabilities you can control and monitor Trek from your smart phone or laptop.

    Click here to read our detailed review and to order


    The Good-One Is A Superb Grill And A Superb Smoker All In One


    The Good-One Open Range is dramatically different from a traditional offset smoker. By placing the heat source behind and under the smokebox instead of off to the side, Open Range produces even temperature from left to right, something almost impossible to achieve with a standard barrel shaped offset.

    Click here to read our†complete review

     

    Comprehensive Temperature Magnet With 80+ Important Temps

    Amazingribs.com temperature magnet
    Winner of the National BBQ Association’s product of the year award. This 8.5″ x 11″ magnet contains more that 80 benchmark temperatures for meats (both USDA recommended temps as well as the temps chefs recommend), fats and oils, sugars, sous vide, eggs, collagens, wood combustion, breads, and more. Although it is not certified as all-weather, we have tested it outdoors in Chicago weather and it has not delaminated in three years, but there is minor fading.

    Click here to order.


    The Cool Kettle With The Hinged Hood We Always Wanted


    Napoleon’s 22″ Pro Cart Charcoal Kettle Grill puts a few spins on the familiar kettle design. In fact, the hinged lid with a handle on the front, spins in a rotary motion 180 degrees. It’s hard to beat a Weber kettle, but Napoleon holds its own and adds some unique features to make the 22″ Pro Cart a viable alternative.

    Click here for more about what makes this grill special


    Blackstone Rangetop Combo: Griddle And Deep Fryer In One


    The flat top does the burgers and the fryer does the fries. Use the griddle for bacon, eggs, grilled cheese, and so much more. And why deep fry indoors when you can avoid the smell and mess by doing it outside!

    Click here to read our detailed review and to order


    Masterbuilt MPS 340/G ThermoTemp XL Propane Smoker


    This is the first propane smoker with a thermostat, making this baby foolproof. Set ThermoTemp’s dial from 175° to 350°F and the thermostat inside will adjust the burner just like an indoor kitchen oven. All you need to do is add wood to the tray above the burner to start smokin’.

    Click here to read our detailed review


    The Efficiency Of A Kamado Plus The Flexibility Of The Slow ‘N Sear Insert

    kamado grill
    Built around SnS Grill’s patented Slow ‘N Sear charcoal kettle accessory, this 22-inch kamado is a premium ceramic grill that brings true 2-zone cooking to a kamado.

    Click here for our article on this exciting cooker