I didn't know how to move the post so I copied it to the Rec Tec forum.
So after almost 4 years and over a ton of pellets I got to test the warranty. My fan slowed down at about 280 degrees, it was slipping on the motor shaft. I called the hot line at 8:00pm Arizona time which was probably 10:00 pm the it time. I was treated with courtesy, respect and genuine concern for my problem. He had me run a simple test at which time we determined it was a fan. He took my information down & is shipping me a new fan tomorrow. This was a short run of fans they had a problem with & sent them out preemptively to everyone they thought had these a few years ago. Not an issue anymore. Who else is going to help you at this late hour. That my friends is top notch customer service way above the call of duty.
So after almost 4 years and over a ton of pellets I got to test the warranty. My fan slowed down at about 280 degrees, it was slipping on the motor shaft. I called the hot line at 8:00pm Arizona time which was probably 10:00 pm the it time. I was treated with courtesy, respect and genuine concern for my problem. He had me run a simple test at which time we determined it was a fan. He took my information down & is shipping me a new fan tomorrow. This was a short run of fans they had a problem with & sent them out preemptively to everyone they thought had these a few years ago. Not an issue anymore. Who else is going to help you at this late hour. That my friends is top notch customer service way above the call of duty.
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