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My 26 continues to deteriorate

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    My 26 continues to deteriorate

    I had some rust on the top vent rivet and the damper was too loose. I filed a claim and Weber said the damper wasn't under warranty anymore but the still sent me a new damper. I drilled out the rivet and installed the new damper and today I was going to use it for the first time. But as I was moving it to where I wanted to cook the weld on the handle broke. There's rust on both welds. Looks like I'll be filing another claim. Did I get a lemon?
    Last edited by Attjack; August 8, 2020, 08:17 PM.

    #2
    I know we have discussed this recently,.. a bit. How old?

    Comment


    • Attjack
      Attjack commented
      Editing a comment
      Purchased on August 24, 2017.

    #3
    Damper was cheaper then a new lid. They owe you a lid.

    Comment


    • Attjack
      Attjack commented
      Editing a comment
      Yeah, on the bowl.

    • Mr. Bones
      Mr. Bones commented
      Editing a comment
      Jus found my bowl, a bit earlier... it was out on one my kettles.

      All I got, fer now.

    • Mr. Bones
      Mr. Bones commented
      Editing a comment
      Laugh all yall want, but gots me some pics; SO it musta happened. lol

    #4
    What's th Date Code, Brother?

    Comment


    • Attjack
      Attjack commented
      Editing a comment
      I did register so I'll check...

    • Attjack
      Attjack commented
      Editing a comment
      It's a "CA" so I guess that would be 2017.

    • Mr. Bones
      Mr. Bones commented
      Editing a comment
      Yup, looks to be a '17...

      Bit outta my area of Expertise, so sorry; I only gots me one that new, with alla th other gobbletygook in th Ser. No.

    #5
    Have you tried filing a Claim at Bonsey R Russ?
    Maybe they have a boneyard.
    Mr. Bones

    I’m terrible at filing warranties. I think I managed on the Primo....

    now I feel the sudden need to check my kettles.

    Comment


    • Mr. Bones
      Mr. Bones commented
      Editing a comment
      Nyuck, Nyuck! Love Ya, ya Big Lug!

    #6
    Good luck getting through to them to someone who is truly helpful. It's a crapshoot nowadays what with reduced staffing due to Covid.

    Kathryn

    Comment


      #7
      My 26 is from the 80's both handles vacated years ago,should I file a claim?...

      Comment


      • Attjack
        Attjack commented
        Editing a comment
        If they are still under warranty. Not sure if it's a 40 year though.

      #8
      Originally posted by fzxdoc View Post
      Good luck getting through to them to someone who is truly helpful. It's a crapshoot nowadays what with reduced staffing due to Covid.

      Kathryn
      Agreed. I have written them twice on something. Never heard anything back.

      Comment


      • Attjack
        Attjack commented
        Editing a comment
        I had the same experience. But they did get back to me eventually and apologized for the delay and said it was because of the pandemic which is understandable. However, I don't see why their automated response can't be set to say there will be delays under the circumstances.

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