I bought the grill from craigslist, but the guy was really nice and said he would try to help me warranty it if the hairline crack worsened. Wish me luck. Does anyone have experience with Primo warranties?
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No experience with Primo, but wishing you a Big Green Egg warranty experience. -
Attjack
Let us know how your experience goes with Primo It does help other members that are looking for Primos or who currently own them. I am sure you won't have any issues, they are a very rebuttal brand. (As you know)
Max Good might be able to offer some advise.
Wishing you the best with the process!Comment
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I have zero experience with Primo warranties, but some experience fixing ceramic fireboxes/ stoves/ovens. If it comes down to it; assuming your experience at obtaining a new firebox is dead in the water, a bit of refractory cement will get you back to cooking in a couple days. Fact, most ceramic fireboxes crack at some point. It's inherent in the system. But, cracks are "deal-able." I've fixed a few friends ceramic fireboxes, and a bit of refractory cement has gotten them all cooking in short order. Just trying to help, just in case....Comment
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Primo has a Limited Lifetime Warranty Backed by a Twenty (20) year guarantee on all ceramic parts to the original owner. The seller said he would "help you out". Perhaps you can discuss this with him.Comment
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My original firebox was the old design. They replaced it w the new one, when it crack, for free. Pretty sure you'll have to have the original owner get the new one bc there is some paperwork they have to fill out including where they bought it etc.Comment
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The thing has a serial number on it. And it isn’t exactly something an "unauthorized retailer" would sell new.
So if it was never registered, you are probably good. As long as you know approximately when it was originally purchased. Otherwise if the seller originates the warranty claim then there you go.
My firebox has a gap in the front. I assume this is a stress relief expansion feature. If your box doesn’t have this, then the new box will. And they will likely be more willing to just replace it without too many questions as it was sort of a "defect". Not from material quality or build quality, more of from a design standpoint.
I wouldn’t toss the existing box, as it now has its own expansion gap. It’s still good unless it breaks more. Primo recommends stashing the warranty replacement until it is really needed.
Also I think the part is replaced, but you are on the hook for shipping.Comment
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I thought the crack was getting bigger. I guess I wasn't just imagining things. This is what I found this morning.
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The warranty process is moving along. Looks like shipping will be about $50. Then I figure I want to give this guy another $50 for his trouble.Comment
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Wow! The Big Green Egg warranty items are shipped to a nearby dealer at no charge and you pick them up. Is the $50 because there is no dealer near you. It is kind of you to give the guy $50.Comment
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Not sure, the guy already replaced a firebox and told me he had paid $50 for shipping then. He's done all the work making calls and answering emails, he's even fronting the money to pay the shipping. That's above and beyond in my book to do for a craigslist buyer. He already gave my a hell of a deal and now this.Last edited by Attjack; November 10, 2018, 10:37 AM. -
Primo handles warranty claims directly. Replacement parts ship directly from the factory in GA. There aren’t as many dealers as BGE either.
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I picked up my new firebox today. When I got there the guy had a whole pile of goodies for me.
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I know right, JCBBQ ? I gave the guy an extra $50 for his trouble then he gives me over $50 worth of wood and charcoal. Meanwhile, my old firebox is in 3 pieces but still functional for now. But when it finally breaks up too much I have a brand new one with the new design that fixes the expand and crack problem the old fireboxes had.
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