Hello everyone!
I am a new member of the forum (and to outdoor cooking). I just set up my new PK360 and I noticed a series of cracks on the inside of the lid. It looks like whoever poured the aluminum tried to brush or smooth out the cracks, but it didn’t work. I’m assuming that the cracks are probably just cosmetic, but it still makes me nervous that the cracks might spread over time (and I’m planning on owning this grill for a very long time). Plus, the cracks are kind of unattractive b/c the aluminum is discolored where it is cracked (I have not cooked on the grill so that discoloration is how it looked out of the box). There is also some discoloration on the outside of the lid where they must have sanded it down (Picture #5). I didn't read anything about this on their website or on any product reviews prior to purchase, so I was expecting it to look perfect out of the box. I contacted PK and this is what they said:
"Hi Jason, Thanks for checking in with us! What you are seeing is very normal and is the raw aluminum exposed. When the casting is pulled from the mold they will go back and smooth it out. Think of it like a fingerprint. They aren't covering or patching cracks, they are just smoothing out the raised ridges. Once you start cooking on the grill, the interior lid will take on a smoky patina and all of that won't show."
I am no expert on cast aluminum, but these really looks like cracks to me, not smoothed out ridges. Does anyone else have cracks and discoloration like this on their PK? I'm trying to figure out if I should push the issue and insist on an exchange. Any info and advice is very much appreciated.
I am a new member of the forum (and to outdoor cooking). I just set up my new PK360 and I noticed a series of cracks on the inside of the lid. It looks like whoever poured the aluminum tried to brush or smooth out the cracks, but it didn’t work. I’m assuming that the cracks are probably just cosmetic, but it still makes me nervous that the cracks might spread over time (and I’m planning on owning this grill for a very long time). Plus, the cracks are kind of unattractive b/c the aluminum is discolored where it is cracked (I have not cooked on the grill so that discoloration is how it looked out of the box). There is also some discoloration on the outside of the lid where they must have sanded it down (Picture #5). I didn't read anything about this on their website or on any product reviews prior to purchase, so I was expecting it to look perfect out of the box. I contacted PK and this is what they said:
"Hi Jason, Thanks for checking in with us! What you are seeing is very normal and is the raw aluminum exposed. When the casting is pulled from the mold they will go back and smooth it out. Think of it like a fingerprint. They aren't covering or patching cracks, they are just smoothing out the raised ridges. Once you start cooking on the grill, the interior lid will take on a smoky patina and all of that won't show."
I am no expert on cast aluminum, but these really looks like cracks to me, not smoothed out ridges. Does anyone else have cracks and discoloration like this on their PK? I'm trying to figure out if I should push the issue and insist on an exchange. Any info and advice is very much appreciated.
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