Hi. I've had a PK 360 in silver since the spring, and I love almost everything about it. The 2 zone cooking, temp control, looks, simplicity, and durability are all amazing. The only issue I have is that there is a plastic smell, and it seems to get stronger when I shut the lid and let the whole capsule warm up.
I've tried different charcoal, different starters, and even going back to a chimney with just plain paper as a starter. I've pulled everything possible off the grill to narrow it down (side trays, front handle, side handles, intake tubes, even the knob to secure the capsule to the post). They've sent me new tubes, a new bottom capsule, and a whole new top and bottom capsule. I've done three high heat (650+) long burns with the new capsule trying to burn it off. No matter what, the smell is still there.
Has anyone else had this issue, and if so, what did you do to resolve it? Any help is greatly appreciated. I really want to be able to keep this grill, but I can't take the smell.
Note for potential buyers: If you're thinking of buying a PK grill, please don't let this post turn you off. I've only been able to find one other mention of the smell, and they said it burned off in a couple cooks. In addition, PK have been incredible to work with and fully stand behind their product. If asked by friends or family, I would mention my issue, but still highly recommend the grill, as I believe it is extremely rare, and possibly operator error.
I've tried different charcoal, different starters, and even going back to a chimney with just plain paper as a starter. I've pulled everything possible off the grill to narrow it down (side trays, front handle, side handles, intake tubes, even the knob to secure the capsule to the post). They've sent me new tubes, a new bottom capsule, and a whole new top and bottom capsule. I've done three high heat (650+) long burns with the new capsule trying to burn it off. No matter what, the smell is still there.
Has anyone else had this issue, and if so, what did you do to resolve it? Any help is greatly appreciated. I really want to be able to keep this grill, but I can't take the smell.
Note for potential buyers: If you're thinking of buying a PK grill, please don't let this post turn you off. I've only been able to find one other mention of the smell, and they said it burned off in a couple cooks. In addition, PK have been incredible to work with and fully stand behind their product. If asked by friends or family, I would mention my issue, but still highly recommend the grill, as I believe it is extremely rare, and possibly operator error.
Comment