I'll also chime in for the WSGC - I've had mine for at least 3 years, I don't remember exactly when I got it. It is by far the most versatile grill I've ever owned. Like many others have said, if you ask me to pick one grill to rule them all, this is it. I absolutely love it. I've had instances where it's held temperature for 20+ hours with a single load of charcoal. The flexibility of being able to cool it off quickly if you overshoot temperatures, is more helpful than you would realize at first and is one area where I think it has a significant advantage over a traditional Kamado. I'll also Andrrr's comment that since it comes with the diffuser, you don't really need anything else to be able to do consistent low temp cooks that would otherwise require something like the slow-n-sear. You can really do anything with this grill, it is the ultimate swiss army knife of a cooker.
I've also had some experience with Weber's customer service related to this unit that I want to mention. First, I will disclose that I have not had the "leaky gasket" problem that BabyBackManiac had. I do occasionally see some gasket leak if I have the wires of my thermometer running under the gasket, but that's not really the same thing. That said, I have had two problems with the grill, and I could not have been happier with Weber's warranty response.
The first problem was that the gas igniter never really worked right. It would take two to three attempts to get it started, then would often blow itself out. I rarely used it, so it wasn't a big deal, but eventually, I contacted Weber customer support. They responded in less than 24 hours, and immediately sent a brand new gas ignition system. It took me 15 minutes to install it and it has worked perfectly ever since.
The second time I contacted customer service was this year. About a month ago, I got frustrated that the interior mid-level ring was rusting more than I thought it should have. Every month, it would flake off more and more rust. I just wanted to buy another one to replace it, since I live in a humid climate and rust is to be expected. Since this is not a part that Weber sells on its web store, I contacted customer service. I also mentioned in an off hand manner, that there appeared to be a rust spot on the bottom tray (where the charcoal basket sits) and some premature rust on the edges of the heavy duty caster wheels. Once again, I got a response within less than 24 hours. Weber not only replaced the interior mid level ring free of charge, they also shipped me an entirely new bottom tray, and two brand new caster wheels. All of it was shipped on an expedited basis and arrived at my home less than 4 days after I originally contacted customer service. The customer service representative let me know that if I needed other replacement parts in the future that are not listed on their website (such as a replacement diffuser), I can always contact them and they will sell me whatever part I need, even if it is not covered by the warranty.
The end result is that my 3+ year old WSGC is now as good as new, ready to cook many many more turkeys, chickens, briskets, ribs and any other random thing I can think to cook on it. When they say the WSGC is built for life, they mean it. I cannot overstate how pleased I am both with the grill and Weber's customer service.
I've also had some experience with Weber's customer service related to this unit that I want to mention. First, I will disclose that I have not had the "leaky gasket" problem that BabyBackManiac had. I do occasionally see some gasket leak if I have the wires of my thermometer running under the gasket, but that's not really the same thing. That said, I have had two problems with the grill, and I could not have been happier with Weber's warranty response.
The first problem was that the gas igniter never really worked right. It would take two to three attempts to get it started, then would often blow itself out. I rarely used it, so it wasn't a big deal, but eventually, I contacted Weber customer support. They responded in less than 24 hours, and immediately sent a brand new gas ignition system. It took me 15 minutes to install it and it has worked perfectly ever since.
The second time I contacted customer service was this year. About a month ago, I got frustrated that the interior mid-level ring was rusting more than I thought it should have. Every month, it would flake off more and more rust. I just wanted to buy another one to replace it, since I live in a humid climate and rust is to be expected. Since this is not a part that Weber sells on its web store, I contacted customer service. I also mentioned in an off hand manner, that there appeared to be a rust spot on the bottom tray (where the charcoal basket sits) and some premature rust on the edges of the heavy duty caster wheels. Once again, I got a response within less than 24 hours. Weber not only replaced the interior mid level ring free of charge, they also shipped me an entirely new bottom tray, and two brand new caster wheels. All of it was shipped on an expedited basis and arrived at my home less than 4 days after I originally contacted customer service. The customer service representative let me know that if I needed other replacement parts in the future that are not listed on their website (such as a replacement diffuser), I can always contact them and they will sell me whatever part I need, even if it is not covered by the warranty.
The end result is that my 3+ year old WSGC is now as good as new, ready to cook many many more turkeys, chickens, briskets, ribs and any other random thing I can think to cook on it. When they say the WSGC is built for life, they mean it. I cannot overstate how pleased I am both with the grill and Weber's customer service.
Comment