My experience with the E6 I ordered from Amazon 10 days ago
I ordered the Summit E6 ~10 days ago on Amazon in the belief (hope) that they were shipping with the redesigned stand since Amazon indicated it was in stock several months after the "wobbly" issues came to light. Unfortunately, the grill that I received was the original E6 design with the wobbly support structure, despite their CSRs indicating that I had the revised version when I contacted them the first two times around. To make matters somewhat worse, the pre-installed rivet nut in the front leg spins and the supplied bolt would not go in properly, so I couldn't even assemble the grill to use in the meantime. Weber agreed to send me a replacement leg when I contacted them about it, but this part was back-ordered, which had me rather concerned given the design changes (seems unlikely they're going to be making new parts for the old design!).
On the bright side, one of Weber's VPs reached out to me after a few electronic messages were exchanged with customer support. It looks like Weber is really stepping up! They are overnighting me the "Kamado Rework Kit", which should replace the entire lower support structure with the parts corresponding to the new design. I'll find out tomorrow for certain, but I'm fairly confident it'll be smooth sailing from here on out. They also offered to throw in a few goodies for the inconvenience, though that's just gravy.
TL; DR-If you order the E6 around this time it is still quite possible you may receive a grill with the original "wobbly" stand design (they didn't officially recall the E6 and there are still some E6s with the original designs floating around retailers like Amazon). There may be some uneven communication with their customer support organization. Still, Weber has obviously substantially re-engineered this stand (the new stand assembly process is very different....it looks solid and straightforward instead of weird and hokey) and they clearly have enough inventory on hand to get this squared away pretty quickly. Despite some hiccups, I give Weber a lot of credit for coming through.
I wouldn't be particularly concerned about ordering an E6 now if you're eager (obviously, it'd be easier to receive the revised version from day 1, but you won't be massively inconvenienced with a long backorder in the event that you end up with an older design). I'll let you know how it goes after I have a chance to assemble it this weekend.
On the bright side, one of Weber's VPs reached out to me after a few electronic messages were exchanged with customer support. It looks like Weber is really stepping up! They are overnighting me the "Kamado Rework Kit", which should replace the entire lower support structure with the parts corresponding to the new design. I'll find out tomorrow for certain, but I'm fairly confident it'll be smooth sailing from here on out. They also offered to throw in a few goodies for the inconvenience, though that's just gravy.
TL; DR-If you order the E6 around this time it is still quite possible you may receive a grill with the original "wobbly" stand design (they didn't officially recall the E6 and there are still some E6s with the original designs floating around retailers like Amazon). There may be some uneven communication with their customer support organization. Still, Weber has obviously substantially re-engineered this stand (the new stand assembly process is very different....it looks solid and straightforward instead of weird and hokey) and they clearly have enough inventory on hand to get this squared away pretty quickly. Despite some hiccups, I give Weber a lot of credit for coming through.
I wouldn't be particularly concerned about ordering an E6 now if you're eager (obviously, it'd be easier to receive the revised version from day 1, but you won't be massively inconvenienced with a long backorder in the event that you end up with an older design). I'll let you know how it goes after I have a chance to assemble it this weekend.
. That is one of my few complaints about the WSCG, that damper tends to gunk up a bit and get hard to turn. So glad to see they took care of you and quickly.
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