Alert on new Titan Live fire grill

[pjayt]

I just posted about assembling this Santa Maria from Titan exactly 1 week after I purchased on eBay from Titan they dropped the price $600.00 on their web site

I'm editing this post Ash and Ember has taken care of me completely I love my Grill always
did.
I'm looking forward to doing business with them they have lots of outdoor goodies
That I've got to have

[STEbbq]

Some credit cards offer price protection for exactly this scenario. It might be worth a call. Take some screenshots or save the pages and receipts.

[RonB]

That sucks for sure.

[Jerod Broussard]

I'd move on. Disassembling and shipping back would take too much time out of my life, and I still wouldn't have a Santa Maria grill.

[ItsAllGoneToTheDogs]

Gonna guess they got sued for the Titan name and are discounting the grills to burn out the current inventory that says Titan, or they got bought out. Regardless no company owes you anything discount wise after purchase, but it sure is nice when they do SOMETHING even if it's just a discount coupon for accessories or whatevever.

[randy.56]

Shady company looks like. If your happy with it keep it.

[Steve R.]

I'd take it all apart, let them pay to return it for a refund, then maybe buy another one for $300 off.

[captainlee]

It happens all the time. Try getting a rebate deal from a car manufacturer after they drop the price the day after you buy one. It would be nice if they did something for you though. If you want to prove a point return it.

[yakima]

Yeah. At least pjayt did not buy a Tesla.

[Greygoose]

How pissed off are you?
That will direct ur decision,,,

[pjayt]

I'd love to send it back but that's too much sugar for a dime I like the grill and I already fixed it where it will raise another 3
inches. So I left them a 1 star Google review for their customer service or lack of.
If they would have give me a discount coupon for my next purchase I would have been happy.
They have made me happy I will buy from them again

[yakima]

Looks like their website has it at $600 off.

[Jerod Broussard]

I think it is $300 of what HE paid, but they can inflate the "original" price to give the illusion it is now $600 cheaper. When I was looking at RecTec years ago, by some miracle ALL their smokers were hugely discounted off the "original" price.

[ItsAllGoneToTheDogs]

RT is perpetually "on sale" I hate that sort of marketing but it's working for them so whatever

[Jfrosty27]

This type of thing seems to happen to me all the time. This spring I bought a new bandsaw. Five days later, the manufacturer, Jet Tools, launches a 15% off sale. It was a $3,000 saw. So a big discount. Jet stepped up and gave it to me. A couple months ago I ordered a new cabinet maker’s workbench. About $4,000. The next day, on sale for $3,300. Again, the manufacturer stepped up and gave the discount. I could go on but the point is I am a customer for life with these companies. Titan or whatever they are calling themselves these days just got taken off my potential vendor list. Nope, nada, never.

[pjayt]

Wow they called and took care of me I'm so excited and happy

[STEbbq]

FYI the OP got a $648 refund eventually.

https://pitmaster.amazingribs.com/forum/santa-maria-grills/1536006-positive-update-on-titan-live-fire-santa-maria