This is a membership forum. As a guest, you can click around a bit. View 5 pages for free. If you would like to participate, please join.

[ Pitmaster Club Information | Join Now | Login | Contact Us ]

There are 4 page views remaining.


No announcement yet.

Weber CEO's Letter on Smokefire

  • Filter
  • Time
  • Show
Clear All
new posts

    I mentioned recently that the Smokefire debacle would provide us with the opportunity to see firsthand what type of company that Weber Corp. has become rather that what we nostalgically remember.

    On a much smaller scale, the early reviews for the Weber Connect Smart Grilling Hub haven't been that great either. This is another example of a Weber product that wasn't properly tested prior to market release.

    I sincerely hope that this is not a trend but it looks like any new Weber Corp. product that falls outside it's traditional core engineering competencies and involves software can inherently require new users to become unsuspecting beta testers.
    Last edited by Falcofr; March 31, 2020, 03:52 PM.


    • Alphonse
      Alphonse commented
      Editing a comment
      I bet they have very little internal engineering capacity at this point and that's what is shining through now. Like many organizations in today's world, they likely decided they could outsource that fixed cost and trimmed it back to the bone.

    • JCGrill
      JCGrill commented
      Editing a comment
      Really no different than any product that has software these days. Unfortunately.

    Wow. The reviews for this thermometer are awful. 22 reviews on Weber.com averaging 2 stars.

    Here's a typical comment:

    "I believe they released the product before the software was completely developed. I can connect via bluetooth but it does not connect to the wifi. I contacted customer support and they weren't able to help me. They took my information and said they would call me in 48 to 72 hours. I never received a phone call."

    Seems like this product was without adequately testing or finishing the development.


      PKNG: it depends on the type of person your friend is. If they like being early adopters and are willing to work with Weber to deal with problems as they come up, then yes I would definitely recommend it. If they want something that will just work and never give them problems, then no I would not recommend it. Pellet grills are much more complicated than charcoal grills. If you spend 3K and get a MAK 2 star you will probably not have any problems at all. Most of us, like me, cannot afford even the MAK 1 star. The smoke fire is really a different beast since it combines low and slow cooking with high, open fire heat searing capability. This is new and it is challenging. I am sure that the future will bring more reliability and control. But, you may need to wait more than a year or two for that.

      I have not yet cooked in a downpour and I have a cover for when I am not using it. So, I can’t really say if the open area near the auger will be a problem. It just looks like a problem. Since I wrote my comment a few days ago, Weber has announced a new welded auger tube/chute assembly that they are shipping (for free) to anyone with problems reaching high temperature. This should solve the gasket problem since they now have eliminated the need for a gasket. This is, in my opinion, a very cleaver fix. I have already received mine but I will wait until I have a problem before I install it. The last auger/hopper replace the with a new gasket has solved all of my problems for at least the last 4 cooks, so like they say, if it ain’t broke don’t fix it. The WSF is running like a well tuned race car. But, it is still a race car and I am sure it will have problems in the future and need to be tuned up again. I am kind of enjoying the journey. Hope that helps.


        I think 2.0 will be off the chain. A year or so after its release I'll see how many stars it's holding onto.


        • Potkettleblack
          Potkettleblack commented
          Editing a comment
          Kinda like Genesis II. The initial models without the sear burner were not good. Once they listened to their customers and fixed the issues, they're back to the top.

          SmokeFire 2.0 will kill it.

        Does anyone have information on when the WSF Version 2 will be released? I have confidence that Weber will correct the existing issues. Hopefully, most will be resolved in Version 2.


          Let's just say that it is disappointing that two months later the original ink to the Weber CEO letter no longer works. I would have thought it made sense to make the link dedicated for future consumers who run into issues.



          No announcement yet.
          Rubs Promo


          These are not ads or paid placements. These are some of our favorite tools and toys.

          These are products we have tested, won our top awards, and are highly recommend. Click here to read how we test, about our medals, and what they mean.

          Use Our Links To Help Keep Us Alive

          A big part of this site is our unbiased equipment and product reviews. We love playing with toys and we have no problem calling them the way we see them. Some companies pay a finder’s fee if a reader clicks a link on AmazingRibs.com and buys a product. It has zero impact on our reviews, zero impact on the price you pay, and the sites never tell us what you bought, but it has a major impact on our ability to keep this site alive! So before you buy, please click our links. Here’s a link that takes you to a page on Amazon that has some of our favorite tools and toys: https://tinyurl.com/amazingribs

          The Efficiency Of A Kamado Plus The Flexibility Of The Slow ‘N Sear Insert

          kamado grill
          Built around SnS Grill’s patented Slow ‘N Sear charcoal kettle accessory, this 22-inch kamado is a premium ceramic grill that brings true 2-zone cooking to a kamado.

          Click here for our article on this exciting cooker


          Comprehensive Temperature Magnet With 80+ Important Temps

          Amazingribs.com temperature magnet
          Winner of the National BBQ Association’s product of the year award. This 8.5″ x 11″ magnet contains more that 80 benchmark temperatures for meats (both USDA recommended temps as well as the temps chefs recommend), fats and oils, sugars, sous vide, eggs, collagens, wood combustion, breads, and more. Although it is not certified as all-weather, we have tested it outdoors in Chicago weather and it has not delaminated in three years, but there is minor fading.

          Click here to order.

          GrillGrates Take Gas Grills To The InfraredZone

          GrillGrates(TM) amplify heat, prevent flareups, make flipping foods easier, kill hotspots, flip over to make a fine griddle, and can be easily moved from one grill to another. You can even throw wood chips, pellets, or sawdust between the rails and deliver a quick burst of smoke.

          Click here for more about what makes these grates so special

          The Cool Kettle With The Hinged Hood We Always Wanted

          Napoleon’s 22″ Pro Cart Charcoal Kettle Grill puts a few spins on the familiar kettle design. In fact, the hinged lid with a handle on the front, spins in a rotary motion 180 degrees. It’s hard to beat a Weber kettle, but Napoleon holds its own and adds some unique features to make the 22″ Pro Cart a viable alternative.

          Click here for more about what makes this grill special

          Groundbreaking Hybrid Thermometer!

          Thermapen One Instant Read Thermometer

          The FireBoard Spark is a hybrid combining instant-read capability, a cabled temperature probe, Bluetooth and Wi-Fi connectivity. We gave Spark a Platinum Medal for pushing the envelope of product capability while maintaining high standards of design and workmanship.

          Click here to read our comprehensive Platinum Medal review

          Bring The Heat With Broil King Signet’s Dual Tube Burners

          3 burner gas grill

          The Broil King Signet 320 is a modestly priced, 3-burner gas grill that packs a lot of value and power under the hood. Broil King’s proprietary, dual-tube burners get hot fast and are able to achieve high, searing temps that rival most comparatively priced gas grills. The quality cast aluminum housing carries a Limited Lifetime Warranty.

          Click here to read ourcompletereview

          Our Favorite Backyard Smoker

          The amazing Karubecue is the most innovative smoker in the world. The quality of meat from this machine is astonishing. At its crux is a patented firebox that burns logs above the cooking chamber and sucks heat and extremely clean blue smoke into the thermostat controlled oven. It is our favorite smoker, period.
          Click here for our review of this superb smoker