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Weber CEO's Letter on Smokefire

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  • zero_credit
    replied
    Let's just say that it is disappointing that two months later the original ink to the Weber CEO letter no longer works. I would have thought it made sense to make the link dedicated for future consumers who run into issues.

    Leave a comment:


  • Potkettleblack
    commented on 's reply
    Kinda like Genesis II. The initial models without the sear burner were not good. Once they listened to their customers and fixed the issues, they're back to the top.

    SmokeFire 2.0 will kill it.

  • Lenny
    replied
    Does anyone have information on when the WSF Version 2 will be released? I have confidence that Weber will correct the existing issues. Hopefully, most will be resolved in Version 2.

    Leave a comment:


  • bbqLuv
    commented on 's reply
    Good old Alfred E. Newman
    You Got My Vote

  • Jerod Broussard
    replied
    I think 2.0 will be off the chain. A year or so after its release I'll see how many stars it's holding onto.

    Leave a comment:


  • JCGrill
    commented on 's reply
    Really no different than any product that has software these days. Unfortunately.

  • stevey
    replied
    PKNG: it depends on the type of person your friend is. If they like being early adopters and are willing to work with Weber to deal with problems as they come up, then yes I would definitely recommend it. If they want something that will just work and never give them problems, then no I would not recommend it. Pellet grills are much more complicated than charcoal grills. If you spend 3K and get a MAK 2 star you will probably not have any problems at all. Most of us, like me, cannot afford even the MAK 1 star. The smoke fire is really a different beast since it combines low and slow cooking with high, open fire heat searing capability. This is new and it is challenging. I am sure that the future will bring more reliability and control. But, you may need to wait more than a year or two for that.

    I have not yet cooked in a downpour and I have a cover for when I am not using it. So, I can’t really say if the open area near the auger will be a problem. It just looks like a problem. Since I wrote my comment a few days ago, Weber has announced a new welded auger tube/chute assembly that they are shipping (for free) to anyone with problems reaching high temperature. This should solve the gasket problem since they now have eliminated the need for a gasket. This is, in my opinion, a very cleaver fix. I have already received mine but I will wait until I have a problem before I install it. The last auger/hopper replace the with a new gasket has solved all of my problems for at least the last 4 cooks, so like they say, if it ain’t broke don’t fix it. The WSF is running like a well tuned race car. But, it is still a race car and I am sure it will have problems in the future and need to be tuned up again. I am kind of enjoying the journey. Hope that helps.

    Leave a comment:


  • pknj
    commented on 's reply
    Can I ask, with no negative intent meant, if the water entry and 25% chance of a bad auger would have you hold off on getting one now? Or would you wait until the designs are fixed?

    I have a friend who wants to start outdoor cooking and frankly needs to start with a simple set up. This seems like a good product for him, in theory, but I wonder if he should wait for version 2 before signing up?

  • Alphonse
    commented on 's reply
    I bet they have very little internal engineering capacity at this point and that's what is shining through now. Like many organizations in today's world, they likely decided they could outsource that fixed cost and trimmed it back to the bone.

  • BBQPhil
    replied
    Wow. The reviews for this thermometer are awful. 22 reviews on Weber.com averaging 2 stars.

    Here's a typical comment:

    "I believe they released the product before the software was completely developed. I can connect via bluetooth but it does not connect to the wifi. I contacted customer support and they weren't able to help me. They took my information and said they would call me in 48 to 72 hours. I never received a phone call."

    Seems like this product was without adequately testing or finishing the development.

    Leave a comment:


  • Falcofr
    replied
    I mentioned recently that the Smokefire debacle would provide us with the opportunity to see firsthand what type of company that Weber Corp. has become rather that what we nostalgically remember.

    On a much smaller scale, the early reviews for the Weber Connect Smart Grilling Hub haven't been that great either. This is another example of a Weber product that wasn't properly tested prior to market release.

    I sincerely hope that this is not a trend but it looks like any new Weber Corp. product that falls outside it's traditional core engineering competencies and involves software can inherently require new users to become unsuspecting beta testers.
    Last edited by Falcofr; March 31, 2020, 03:52 PM.

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  • Tony-chicago
    replied
    I was a but critical on another forum. Early on before introduction I shared several engineering and marketing items. Wish they had paid attention to some. The choice to be an all-in-one is a high hurdle and in direct conflict with several necessary methods. However, their use of an open flow is at least on part why some cooks are extremely successful. Would love to hear from people here how the best cooks compare to the Karubecue.
    Early I was a big supporter of going pellet. It is a growing market and provides a steady stream from pellet sales. With grill sales down Weber needed to move. Good smart idea. Now the critical part comes with the open flow and the fan etc. Design needed to have the searing function. Biggest worry is embers setting a deck or house or even forest on fire. That would end Weber. Smaller but important is the fan speed and design. Next would be the hopper (already there are new ones both Weber and third-party). New revision to the auger, f now over the d version. Fix the electronics to fool-proof. Then add lower shelf to stiffen legs, mucher larger casters, front shelf, better insulation. Perfect. From what I am in the middle of, this thing already can deliver great food. Partly pellets, partly open air flow, partly pellet burning. I was pulling for Weber to really knock it out of the park. This could have been a lifeline or rainmaker for them.

    Leave a comment:


  • stevey
    replied
    I get that lots of people in the pit master club don't think much of the smokefire. But there are many of us who have now owned it and cooked on it for almost two months who really like it. I love my smokefire and have never had a grease fire. It is a non-issue that those who don't own one seem to think it is a big deal. It isn't. If you follow the Facebook groups and other websites where actual Smokefire owners post you will not even hear about grease fire complaints any more. You won't even hear much about the pellet slide issues. You will read about the actual issues related to the auger motor and software that causes some (~20%) to not reach high temperatures. I have had mine since Feb. 11th and I use it at least three or four times a week. It makes amazing food. I can't believe that Justin Baby back Maniac gave up so quickly and never really gave it a chance. His grease fire was very small, to the point that many (including me) would not consider it a safety issue. It was also completely avoidable if he put a drip pan on the flavorizer bars. Even though Harry Soo tried to get a grease fire and couldn't, he will never do a low and slow cook without a drip pan because it makes a mess according to his recent video. The smokefire is a great product and does have some design issues, but in my opinion they have not been reported, even by Max since he did not talk about cooking in the rain and he was one of the lucky 80% that did not have a motor problem. The major design flaws are the fact that water can get into the bottom of the barrel if you are cooking in the rain since there is no cover over the place where the Auger tube enters the cook barrel. The other is that the auger motor is not a very robust design and about 20-25 % of the units seem to work at first and then cannot crank out enough pellets to permit the grill to reach 600 degrees (I am on my third one and it is finally working really well). It is disturbing to hear so many people trash a great product that they do not even own. It is true that it was oversold at the November event. But it still is amazing to see all of that live wood fire when you crank it to 600. Knowing what I have experienced, I don't blame the CEO from making his comments. Did he write a good letter? No. He should have acknowledged the fact that they oversold the low maintenance, simple cleanup, ash collection system, etc. He talks about the customer service and it IS really good but you have to get to the right person. The folks on the phone are very nice but they don't really know much. They need to let the engineers talk to the customers so they can actually improve the product. The smokefire is still a pellet grill. But when it is cranked it is an amazing searing machine. That is why I bought it and am willing to put up with what I think are minor issues the Weber is helping me solve. I would absolutely not want to return it.

    Leave a comment:


  • Nate
    replied
    Weber apologists trying to choke down the Kool-Aid be like:

    Click image for larger version

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Views:	553
Size:	6.01 MB
ID:	821378

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  • Alphonse
    replied
    The Weberr PR and Marketing departments failed this gent. The letter they drafted for him is not equal to the former Weber brand that they seem intent on trashing.

    Leave a comment:

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