So after almost 4 years and over a ton of pellets I got to test the warranty. My fan slowed down at about 280 degrees, it was slipping on the motor shaft. I called the hot line at 8:00pm Arizona time which was probably 10:00 pm the it time. I was treated with courtesy, respect and genuine concern for my problem. He had me run a simple test at which time we determined it was a fan. He took my information down & is shipping me a new fan tomorrow. This was a short run of fans they had a problem with & sent them out preemptively to everyone they thought had these a few years ago. Not an issue anymore. Who else is going to help you at this late hour. That my friends is top notch customer service way above the call of duty.
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After 4 years with my Rec Tec, l got to test the warranty
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After 4 years with my Rec Tec, l got to test the warranty
Last edited by BBQ Bill Wyko; May 30, 2015, 02:42 PM.Tags: None
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Founding Member
- Jul 2014
- 9697
- Smiths Grove, Ky
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Hi, my name is Darrell. I'm an OTR truck driver for over 25 years. During my off time I love doing backyard cooks. I have a 48" Lang Deluxe smoker, Rec-Tec pellet smoker,1 Weber Genesis 330, 1 Weber Performer (blue), 2 Weber kettles (1 black and 1 Copper), 1 26" Weber kettle, a WSM, 8 Maverick Redi Chek thermometers, a PartyQ, 2 SnS, Grill Grates, Cast Iron grates, 1 ThermoPop (orange) and 2 ThermoPens (pink and orange) and planning on adding more cooking accessories. Now I have an Anova sous vide, the Dragon blower and 2 Chef alarms from Thermoworks.
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Founding Member & Pit Barrel Cooker Queen
- Jul 2014
- 7691
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My toys:
Weber Summit Charcoal Grilling Center (WSCGC) aka Mr. Fancypants
Pit Barrel Cooker (which rocks), named Pretty Baby
Weber Summit S650 Gas Grill, named Hot 'n Fast (used mostly for searing and griddling)
Weber Kettle Premium 22" named Kettle Kid, eager to horn in with more cooks in the future
Camp Chef Somerset IV 4-burner outdoor gas range named AfterBurner due to its 30kBTU burners
Adrenaline BBQ Company Gear:SnS Low Profile, DnG, and Large Charcoal Basket, for WSCGC
SnS Deluxe for 22" Kettle
Elevated SS Rack for WSCGC
SS Rack for DnG
Cast Iron GriddleGrill Grate for SnSGrill Grates: five 17.375 sections (retired to storage)
Grill Grates: six 19.25 panels for exact fit for Summit S650
gasser
Grill Grates for 22" Kettle
2 Grill Grate Griddles
Steelmade Griddle for Summit gas grill
Fireboard Gear:Extreme BBQ Thermometer PackagePit Viper Fan (to pair with Fireboard Fan Driver Cable)
Additional control unit
Additional probes: Competition Probes 1" (3) and 4" (1), 3 additional Ambient Probes. 1 additional Food Probe
2 Driver Cables
Pit Viper Fan new design (to pair with Fireboard Fan Driver Cable)
Thermoworks Gear:Thermapen MK4 (pink)Maverick ET 73 a little workhorse with limited range
Thermapen Classic (pink too)
Thermoworks MK4 orange
Temp Test 2 Smart Thermometer
Extra Big and Loud Timer
Timestick Trio
Maverick ET 733
Maverick (Ivation) ET 732
Grill Pinz
Vortex (two of them)
18" drip pan for WSCGC
Ceramic Spacers for WSCGC in Kamado Mode: 2 sets each 1/2", 1", 2". The 2" spacers work best with the 18" drip pan. The 1+1/2 inch spacers work best with the 14 inch cake pan.
Two Joule Sous Vide devices
3 Lipavi Sous Vide Tubs with Lids: 12, 18 and 26 quarts
Avid Armor Ultra Pro V32 Chamber Sealer
Instant Pot 6 Quart Electric Pressure Cooker
Instant Pot 10 Quart Electric Pressure Cooker
Charcoal Companion TurboQue
A-Maze-N tube 12 inch tube smoker accessory for use with pellets
BBQ Dragon and Dragon Chimney
Shun Classic Series:8" Chef Knife
6" Chef's Knife
Gokujo Boning and Fillet Knife
3 1/2 inch Paring Knife
It's always good to hear not only when a manufacturer not only stands by its product but also when it goes the extra mile in polite, helpful customer service. Thanks for the info, BBQ Bill Wyko . Have fun firing up that RecTec again after the new fan is installed.
Kathryn
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Here we are 3 days later , the fan is here along with scream'n pig rub & a couple silicon brushes for my troubles. Shipped 2nd day so I could be ready for the weekend. Customer service at it's finest in my book. I just have to say, if a pellet grill is in your future, you just won't find a more cost effective, accurate, well built best darned customer serviced pellet grill. Before I bought this one, I did days of research and couldn't find a better one. Now that I've had mine for almost 4 years, I still 100% believe I was right from the beginning. I did your research, I've done the tests for years on it. This is the one to get. I love the grill, I love the service and above all, it makes awesome food every single time.
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So now I'm 7 years into my Rec Tec and it still working perfectly. Making a pork butt tomorrow & home made maple bacon too. I now have 6 rec tec's including a new 700, love the new controller, put one on my 680 too. I love these things. I should just turn my oven into another kitchen cabinet, it just stores pots and pans anyway.
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Moderator
- Nov 2014
- 14130
- Land of Tonka
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John "JR"
Minnesota/ United States of America
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Originally posted by BBQ Bill Wyko View PostSo now I'm 7 years into my Rec Tec and it still working perfectly. Making a pork butt tomorrow & home made maple bacon too. I now have 6 rec tec's including a new 700, love the new controller, put one on my 680 too. I love these things. I should just turn my oven into another kitchen cabinet, it just stores pots and pans anyway.
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I've owned my Rec Tec for nearly 5 years and have had to replace the igniter rod, the blower fan, and most recently the auger motor. It also is peeling like crazy despite being housed in my garage. I figure as much as I've used it over the years, the moving parts are bound to give out eventually. Each and every call to Rec Tec has been fantastic, however. They promptly ship the part with no questions asked after giving them the details. Now I think I'm in love with their new BFG. If only I can convince the better half...
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Club Member
- May 2018
- 1355
- Grants Pass OR
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- Rec Tec Trailblazer RT-340
- O-Grill 600 Portable Grill with O-Dock
- Cuisinart 360 Griddle
- Ooni Fyra (coming soon)
That BFG is nice, if you need that much cooking space. Sounds like your current cooker will run out of warranty one of these days, then you'll just have to go for it. Just curious, how often have you used the Rec Tec, and what model?
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Originally posted by treesmacker View PostThat BFG is nice, if you need that much cooking space. Sounds like your current cooker will run out of warranty one of these days, then you'll just have to go for it. Just curious, how often have you used the Rec Tec, and what model?
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Great! Thanks for the info. I too am a fan of Rec Tec, though I only have the little Trailblazer, which is perfect because usually i just cook for my wife and I. I've been eyeballing the Matador also, but just don't know how to justify cooking for just the two of us most of the time. Maybe they need to make a Matador Jr.
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It is really amazing to see the growth of the company over the years. When I initially ordered mine, I remember getting the personal business cards of Ray & Ron - a nice touch. The matador is huge, yet versatile. It wouldn't surprise me if they made a smaller one. They surely have upped their game.
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