Bummer! This will be a test of someoneās customer service!
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I'll hazard a guess that Fedex just dropped that on your doorstep without a signature required, and left before you could reject the shipment.
I had Fedex deliver a much smaller and lighter package - a handrail for our pool steps - and they snuck it into my open garage and left it propped against the back of our car, without even bothering to ring the doorbell or anything. What if I had hopped into the car and backed up without looking? As it was, the handrail was hanging out of the box, and had a huge dent in the part that was still in the box. I probably would have rejected it and made Fedex take it back.
Amazon has a replacement on the way now. Funny thing? The original one shipped from Georgia, got here in 2-3 days. The replacement is coming from California and will take a week. In the meantime my 30 day return window shrinks if the next one is bad or damaged.Comment
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Sid...I am so sorry to see this. Grilla has great support and I am sure they will get one out for you quick. I am sure you were planning on cooking this weekend! Sorry...Comment
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I feel your pain. Same thing happened to me after waiting 20 weeks for my LSG. It arrived with scratches all over the top- some genius with the shipper loaded something on top despite being clearly label not to do so. The shipper was not FedEx though. LSG fixed everything without issue, but the extra four weeks to ship it back and forth was torture.Comment
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I posted this just to vent before I ran off to work, but I should have included more details.
It was shipped via FedEx Freight, and the driver was great and told me I should refuse it, which I did. I emailed the pics to Grilla before I started this thread, and Iām sorry to say that they havenāt responded. I assume theyāll take care of me, so thereās just the frustration of even more waiting at this point.Last edited by Sid P; June 7, 2023, 05:38 PM.Comment
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That was going to be my advice, vent. Sometimes it feels so good to wait until no one can hear you then clear off a spot and have a damn fit. It will not solve any of your issues, but you will feel so much better. That internalized stress is a killer. You will be able to talk calmly and rationally to those who can fix this mess. It seems half the civilized world takes a pill to unwind because what I suggest sounds uncivilized. Iām going to out live them to prove my point.
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Iād forgotten about this until just now. When I first tracked the package it was listed as 535 pounds, and was later corrected to 237. I wonder if there was a 298# package on top of itā¦
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Got it Sid. Well if you want to load those beef ribs up and head to Virginia we will cook them up this weekend. You are always welcome. Sid P -
Maybe itās the new ownership? I bought mine a couple of years ago and Iām near OāHare and I got mine super fast via a freight company XPO. Hope they make this right.
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Crud. Hopefully there will be a swift resolution to the problem and you'll be smoking soon!
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Well, that stinks. Hope this all gets resolved swiftly for you.Comment
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Awful news, hopefully it gets replaced for you asap.Comment
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What a massive disappointment. So sorry to hear this and hopefully this gets resolved quickly. Iām looking forward to living vicariously through you with this one.Comment
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Someone put a fork in it, itās done š¤¬
hope the second wait is short !Comment
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Sorry about that. Hopefully it gets resolved soon for you and the wait is not too longComment
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This morning Iāve had both an email and a call from Grilla, and theyāre going to rush me a replacement. "Rush" means theyāve put me at the front of the line - not that theyāre overnighting it or paying extra to get it to me more quickly, which I didnāt expect them to do. I begged them to make sure itās shipped today or tomorrow, but they wouldnāt commit to that.
Thatās good customer service as far as Iām concerned, and Iāll call it great if they can get one on the road to me this weekā¦Comment
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