This is a membership forum. As a guest, you can click around a bit. View 5 pages for free. If you would like to participate, please join.

[ Pitmaster Club Information | Join Now | Login | Contact Us ]

There are 4 page views remaining.


No announcement yet.

Kudos to Porter Road Customer Service

  • Filter
  • Time
  • Show
Clear All
new posts

    Kudos to Porter Road Customer Service

    Wanted to relay our recent experience with Porter Road, in light of some of the other related postings.
    We ordered a shipment of items from PR and were told they were shipped. Five (!) days later they showed up via FedEx, and we were really disappointed to find the ice packs all completely thawed and the meat only cool at best on the surface (48-52 F).

    I reported the problem to Porter Road customer service. With no hesitation (or prompting by us), they immediately offered to send replacements or give us a full refund. We decided to try the replacements. Very happy to report that they arrived in just 3 days this time, with all of the ice packs still frozen solid and the meat still semi-frozen or quite cold on the surface.

    We're really impressed by PR's willingness to stand by their products and keep their customers satisfied. We will happily continue to order from them. Now we can't wait to try that picanha.....

    I’ve had nothing but good service and good product from PR.


      Yup. That’s been my experience as well. I have no doubt about ordering from them whatsoever.


        Oh and by the way, great meat every time too!


          They responded super quick to me as well, your temps definitely were much more concerning than mine. I feel bad for them, crappy shipping is going to cost them business and definitely is costing them money.


            I have ordered from Porter Road several times, never any problems. Good to know their customer service is tip top


              It is rather alarming that so many folks are reporting the delayed shipments and thawed/warm meat. Great to hear that all of these well-loved retailers are giving top-notch customer service though.


                Seems like FedEx is having more issues than other carriers in general.

                I have never had a bad experience dealing with the Porter Road, Snake River, Creekstone, etc. customer service. Seems like they realize that thawed meat, delays in shipping, and spoiled product is just part of the business and they have always offered to make things right when I have had issues. That said out of dozens of shipments I have only had maybe 3 or 4 that arrived too warm.



                No announcement yet.
                Rubs Promo


                These are not ads or paid placements. These are some of our favorite tools and toys.

                These are products we have tested, won our top awards, and are highly recommend. Click here to read how we test, about our medals, and what they mean.

                Use Our Links To Help Keep Us Alive

                A big part of this site is our unbiased equipment and product reviews. We love playing with toys and we have no problem calling them the way we see them. Some companies pay a finder’s fee if a reader clicks a link on AmazingRibs.com and buys a product. It has zero impact on our reviews, zero impact on the price you pay, and the sites never tell us what you bought, but it has a major impact on our ability to keep this site alive! So before you buy, please click our links. Here’s a link that takes you to a page on Amazon that has some of our favorite tools and toys: https://tinyurl.com/amazingribs

                Grilla Pellet Smoker proves good things come in small packages

                We always liked Grilla. The small 31.5″ x 29.5″ footprint makes it ideal for use where BBQ space is limited, as on a condo patio.
                Click here for our review on this unique smoker

                The Good-One Is A Superb Grill And A Superb Smoker All In One

                The Good-One Open Range is dramatically different from a traditional offset smoker. By placing the heat source behind and under the smokebox instead of off to the side, Open Range produces even temperature from left to right, something almost impossible to achieve with a standard barrel shaped offset.

                Click here to read ourcomplete review

                Bring The Heat With Broil King Signet’s Dual Tube Burners

                3 burner gas grill

                The Broil King Signet 320 is a modestly priced, 3-burner gas grill that packs a lot of value and power under the hood. Broil King’s proprietary, dual-tube burners get hot fast and are able to achieve high, searing temps that rival most comparatively priced gas grills. The quality cast aluminum housing carries a Limited Lifetime Warranty.

                Click here to read ourcompletereview

                Surely you know somebody who loves outdoor cooking who deserves a gift for the holidays, birthday, anniversary, or just for being wonderful. There he is, right in the mirror! Here are our selections of best ideas, all Platinum or Gold Medalists, listed by price.

                Click here to see our list of Gold Medal Gifts

                GrillGrates Take Gas Grills To The InfraredZone

                GrillGrates(TM) amplify heat, prevent flareups, make flipping foods easier, kill hotspots, flip over to make a fine griddle, and can be easily moved from one grill to another. You can even throw wood chips, pellets, or sawdust between the rails and deliver a quick burst of smoke.

                Click here for more about what makes these grates so special

                Groundbreaking Hybrid Thermometer!

                Thermapen One Instant Read Thermometer

                The FireBoard Spark is a hybrid combining instant-read capability, a cabled temperature probe, Bluetooth and Wi-Fi connectivity. We gave Spark a Platinum Medal for pushing the envelope of product capability while maintaining high standards of design and workmanship.

                Click here to read our comprehensive Platinum Medal review

                The Efficiency Of A Kamado Plus The Flexibility Of The Slow ‘N Sear Insert

                kamado grill
                Built around SnS Grill’s patented Slow ‘N Sear charcoal kettle accessory, this 22-inch kamado is a premium ceramic grill that brings true 2-zone cooking to a kamado.

                Click here for our article on this exciting cooker