Wanted to relay our recent experience with Porter Road, in light of some of the other related postings.
We ordered a shipment of items from PR and were told they were shipped. Five (!) days later they showed up via FedEx, and we were really disappointed to find the ice packs all completely thawed and the meat only cool at best on the surface (48-52 F).
I reported the problem to Porter Road customer service. With no hesitation (or prompting by us), they immediately offered to send replacements or give us a full refund. We decided to try the replacements. Very happy to report that they arrived in just 3 days this time, with all of the ice packs still frozen solid and the meat still semi-frozen or quite cold on the surface.
We're really impressed by PR's willingness to stand by their products and keep their customers satisfied. We will happily continue to order from them. Now we can't wait to try that picanha.....
We ordered a shipment of items from PR and were told they were shipped. Five (!) days later they showed up via FedEx, and we were really disappointed to find the ice packs all completely thawed and the meat only cool at best on the surface (48-52 F).
I reported the problem to Porter Road customer service. With no hesitation (or prompting by us), they immediately offered to send replacements or give us a full refund. We decided to try the replacements. Very happy to report that they arrived in just 3 days this time, with all of the ice packs still frozen solid and the meat still semi-frozen or quite cold on the surface.
We're really impressed by PR's willingness to stand by their products and keep their customers satisfied. We will happily continue to order from them. Now we can't wait to try that picanha.....
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