Originally posted by Spinaker
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Good evening from Kissimmee FL
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Yes I am going to return it to a local Costco, one in Orlando FL. I called and spoke to a rep at Costco and he verified that they would take it back. I did move myself, however either the original story may have been confusing or lost back on a previous page. I bought the Big Joe at the Wilmington DE Costco at the Kamado Joe "roadshow" (no sales tax in DE saved me some bucks and I was nearby). We (the KJ rep, myself and two other Costco employees) loaded the grill into the back of my F-150 truck (I have a padded bed rug and a Leer cap) and there is sat until we pulled up here in Kissimmee FL. My moving helpers (from the Uhaul site) helped unload the grill onto my driveway and that's when I found the damage. Yes it did sit in the bed of my p/u and yes we did drive about 1200 miles with it in the back, but at no times did we ever do sweet jumps or other airborne truck antics (ala Dukes of Hazzard) and I can all but guarantee that the damage was caused by a pretty significant fall onto it's front side. The handle, which is quite heavy duty and robust, was smashed in and folded over indicating a pretty severe fall and subsequent damage. That would only have happened with a fall, no bouncing around in the back of our p/u truck could have done that. I can only guess where the damage was sustained, be it the Costco warehouse or in transit before it got to Costco, but I do know that someone decided it best to just put the grill back upright and put it out on the sales floor.
What amazes me is that KJ not only told me to just return the grill to Costco, but they followed it up with an email saying the same thing. I still don't know who is going to help me load it into my truck, I'm trying to hire the moving help that we used last week but I haven't had any luck getting through to them. Either way it's probably going to cost me $100 or more to get this thing loaded into my truck to return. The Kamado Joe rep said it would be best for me to return it to Costco, what that means to me is that it's best for them but quite clearly it's not the best scenario for me.
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