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Great service from Kamado Joe

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    Great service from Kamado Joe

    I've been using a cracked fire box in my KJ for over a year. Last Saturday I noticed smoke coming from under my grill. The base had cracked from the lower vent running underneath the grill. I took pictures as the customer service site needed and asked if I could get them both replaced. They replied that they would need a picture showing the diameter of the base. As soon as they received that picture they sent an email saying that both the base and fire box would be shipped right away. That was it,no hassle at all. I don't take great customer service for granted, they came through with flying colors.

    #2
    It's always great to hear about super service.

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      #3
      The more I think about this the more I wonder about details. I’m wondering what is the grate temperature where you’re cooking the meat since you are running a hoter fire.

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        #4
        I’ve had nothing but great customer service from KJ. I’m very pleased. Very.

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