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PK Service Also Rocks

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    #1

    PK Service Also Rocks

    During assembly there were two parts that were defective. It was a plastic knob that snapped while hand tightening and the vent tube thumb screw receiver wasn't seated correctly.

    They helped me with the warranty fulfillment and shipped the new parts all in the same day. Just wanted to give them a shout out here!
    Tags: None
    • 5 likes
    #2
    Do not own a PK, but have heard nothing but good things about the company.

    Comment

      #3
      They’ve been very helpful. Still can’t get them to redesign their coal basket add on though :-)

      Comment

      • ComfortablyNumb
        #3.1
        ComfortablyNumb commented
        February 8, 2021, 06:26 PM
        Editing a comment
        Perhaps Attjack is on their design team. ;-)
      • Attjack
        #3.2
        Attjack commented
        February 8, 2021, 06:57 PM
        Editing a comment
        No, If I was on the design team you would have a Santa Maria attachment, rotisserie, and a new charcoal basket.
        • 1 like
      • ComfortablyNumb
        #3.3
        ComfortablyNumb commented
        February 8, 2021, 07:38 PM
        Editing a comment
        Sounds like a 'what if' to me.
      #4
      The best customer service is the service you don't need.
      Happy grilling to you.
      Last edited by bbqLuv; February 8, 2021, 06:46 PM.
      • 2 likes

      Comment

        #5
        The best customer service is KBQ Mine arrived with some damage caused by the shipper. I sent him an email on a Saturday morning and got a phone call from him within an hour.
        • 1 like

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