I've been experiencing mucho frustration with Maverick. I e-mailed them about problems with my 732 transmitter, and they replied that I could replace it for $15 (plus shipping) by CALLING them. I've called several times during their "open" hours, but have never reached a live person. I've left messages, but those have never been returned. "Martina," who sent me the email stating that I could replace the 732 transmitter by CALLING them, does not appear in the company directory when I select that option from their voicemail menu. This has all been going on over the course of three-plus weeks. One week ago, they sent an e-mail requesting my phone number so that they could call me about ordering the replacement transmitter. To date - no phone call.
Is the non-service that I've been experiencing the exception or the rule?
I think I'd forget about Customer Service interactions at this point. Call the Office of The President. You won't get The President, but you will get your problem solved.
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> Grilla Grills Original Grilla (OG) pellet smoker with Alpha/Connect
> Grilla Grills Pellet Pizza Oven
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to fiddle with a more capable cooker)
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> WΓSTHOF, Dalstrong, and Buck knives
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I think I'd forget about Customer Service interactions at this point. Call the Office of The President. You won't get The President, but you will get your problem solved.
I agree ... one of the best things about retirement is there are no repercussions for non-criminal activities. These days, I pretty much always start at the top in such situations.
Thanks to both you and CeramicChef. The problem is figuring out how to get to the President or CEO. I've only been able to get their automated phone system when I call (still no action from them, by the way), and, of course, they don't respond to messages. I'll try digging on their website.
Scotch: Current favorite- The Arran (anything by them), Glenmorangie 12yr Lasanta, sherry cask finished. The Balvenie Double Wood, also like Oban 18yr, and The Glenlivet Nadurra (Oloroso sherry cask finished) among others. Neat please.
About meReal name: Aaron
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Boydog I have mixed feelings about that. I've exchanged a few emails with them, a couple went unanswered, a couple were answered within a day. I ordered two replacement transmitters (my fault they went bad) but I never received them and was never charged. Weird.
Now you guys are making me wish I had not just purchased A 732 if this is what I can expect. I should have stayed with Thermoworks their customer service is great.
Meathead, That's Twice in the Same Week, That I have Heard of You taking a Personal Interest in Someone's
Problem or Situation! This time and a New Comer from Berlin ND, Pop. +- 45 would is involved with a Charity (Hospice), "Get Stickey in Dickey Rib Cook Off" We were Both Impressed!πππππ Dan
John "JR"
Minnesota/ United States of America
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Burch Barrel V-1 Karubeque C-60 Kamado Joe Jr. (Black) Lodge L410 Hibachi Pit Barrel Cooker Pit Barrel Cooker 2.0
Pit Barrel PBX
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FireBoard (Base Package)
Thermoworks ThermaPen (Red)
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Bayou Classic 35K BTU Burner Eggspander Kit X2 Finex Cat Iron Line FireBoard Drive Lots and Lots of Griswold Cast Iron Grill Grates Joule Water Circulator
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Cuda 7' Fillet Knife Dexter 12" Brisket Sword Global Shun Wusthof ********** Next Major Purchase Lone Star Grillz 24 X 48 Offset
The Vice President of Operations and BBQ sent me a note sounding upset and copied Martina Aziz [email protected]. Send her a note, explain the situation, and copy [email protected]. Include your phone number. I will forward it to her boss. Keep me posted on this.
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