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Maverick Housewares Customer Non-Service

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  • Boydog
    Founding Member
    • Aug 2014
    • 5
    • Minneapolis, MN

    Maverick Housewares Customer Non-Service

    I've been experiencing mucho frustration with Maverick. I e-mailed them about problems with my 732 transmitter, and they replied that I could replace it for $15 (plus shipping) by CALLING them. I've called several times during their "open" hours, but have never reached a live person. I've left messages, but those have never been returned. "Martina," who sent me the email stating that I could replace the 732 transmitter by CALLING them, does not appear in the company directory when I select that option from their voicemail menu. This has all been going on over the course of three-plus weeks. One week ago, they sent an e-mail requesting my phone number so that they could call me about ordering the replacement transmitter. To date - no phone call.

    Is the non-service that I've been experiencing the exception or the rule?
  • CeramicChef
    Former Member
    • Jul 2014
    • 1184
    • OKC, OK

    #2
    I think I'd forget about Customer Service interactions at this point. Call the Office of The President. You won't get The President, but you will get your problem solved.

    Comment

    • MBMorgan
      Club Member
      • Sep 2015
      • 6636
      • Colorado
      • > Weber Genesis EP-330
        > Grilla Grills Original Grilla (OG) pellet smoker
        > Pit Barrel Cooker (gone to a new home)
        > WeberQ 2000 (on "loan" to a relative)
        > Old Smokey Electric (for chickens mostly - when it's too nasty out
        to fiddle with a more capable cooker)
        > Luhr Jensen Little Chief Electric - Top Loader circa 1990 (smoked fish & jerky)
        > Thermoworks Smoke
        > 3 Thermoworks Chef Alarms
        > Thermoworks Thermapen
        > Thermoworks IR-GUN-S
        > Anova sous vide circulator
        > Searzall torch
        > BBQ Guru Rib Ring

      #3
      Originally posted by CeramicChef View Post
      I think I'd forget about Customer Service interactions at this point. Call the Office of The President. You won't get The President, but you will get your problem solved.
      I agree ... one of the best things about retirement is there are no repercussions for non-criminal activities. These days, I pretty much always start at the top in such situations.

      Comment


      • Boydog
        Boydog commented
        Editing a comment
        Thanks to both you and CeramicChef. The problem is figuring out how to get to the President or CEO. I've only been able to get their automated phone system when I call (still no action from them, by the way), and, of course, they don't respond to messages. I'll try digging on their website.
    • Huskee
      Administrator
      • May 2014
      • 15541
      • central MI, USA
      • Follow me on Instagram, huskeesbarbecue

        Smokers / Grills
        • Yoder loaded Wichita offset smoker
        • PBC
        • Grilla Silverbac pellet grill
        • Slow 'N Sear Deluxe Kamado (SnSK)
        • Masterbuilt Gravity 560
        • Weber 22" Original Kettle Premium (copper)
        • Weber 26" Original Kettle Premium (black)
        • Weber 26" Original Kettle Premium (light blue)
        • Weber Jumbo Joe Gold (18.5")
        • Weber Smokey Joe Silver (14.5")
        • Brinkmann cabinet charcoal smoker (repurposed)

        Thermometers
        • (3) Maverick XR-50: 4-probe Wireless Thermometers
        • (7) Maverick ET-732s
        • (1) Maverick ET-735 Bluetooth (in box)
        • (1) Smoke X4 by ThermoWorks
        • Thermapen MkII, orange
        • ThermoPop, yellow
        • ThermoWorks ChefAlarm
        • Morpilot 6-probe wireless
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        • ThermoWorks fridge & freezer therms as well

        Accessories
        • Instant Pot 6qt
        • Anova Bluetooth SV
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        • Drip 'N Griddle Pan, 22' Easy Spin Grate, and Elevated Cooking grate, by ABCbarbecue
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        Beverages
        • Favorite summer beer: Leinenkugels Summer & Grapefruit Shandy, Hamm's, Michelob Ultra Pure Gold
        • Fav other beer: DAB, Sam Adams regular, Third Shift amber or Coors Batch 19, Stella Artois
        • Fav cheap beers: Pabst, High Life, Hamm's & Stroh's
        • Most favorite beer: The one in your fridge
        • Wine: Red- big, bold, tannic & peppery- Petite Sirah, Zinfandel, Cabernet Sauv, Sangiovese, Syrah, etc
        • Whiskey: Buffalo Trace, Eagle Rare, E.H. Taylor, Blanton's, Old Forester 1870, Elijah Craig, Basil Hayden's. Neat please.
        • Scotch: Current favorite- The Arran (anything by them), Glenmorangie 12yr Lasanta, sherry cask finished. The Balvenie Double Wood, also like Oban 18yr, and The Glenlivet Nadurra (Oloroso sherry cask finished) among others. Neat please.

        About me
        Real name: Aaron
        Location: Farwell, Michigan- near Clare. (dead center of lower peninsula)

        Occupation:
        • Healthcare- Licensed & Registered Respiratory Therapist (RRT) for MidMichigan Health, a University of Michigan Health System.

      #4
      Boydog I have mixed feelings about that. I've exchanged a few emails with them, a couple went unanswered, a couple were answered within a day. I ordered two replacement transmitters (my fault they went bad) but I never received them and was never charged. Weird.

      Comment

      • Darchie03
        Club Member
        • Feb 2016
        • 229
        • In the desert of southern AZ. about 8 miles from a small town.
        • From the old troll, Dave

        #5
        Now you guys are making me wish I had not just purchased A 732 if this is what I can expect. I should have stayed with Thermoworks their customer service is great.

        Comment

        • Meathead
          Administrator
          • May 2014
          • 1513
          • Chicago area
          • Remember, no rules in the bedroom or kitchen
            Meathead

          #6
          I have the Pres email. I will send him your note.

          Comment


          • Danjohnston949
            Danjohnston949 commented
            Editing a comment
            Meathead, That's Twice in the Same Week, That I have Heard of You taking a Personal Interest in Someone's
            Problem or Situation! This time and a New Comer from Berlin ND, Pop. +- 45 would is involved with a Charity (Hospice), "Get Stickey in Dickey Rib Cook Off" We were Both Impressed!👍👍👍👍👍 Dan

          • Meathead
            Meathead commented
            Editing a comment
            You guys give me clout.
        • Spinaker
          Moderator
          • Nov 2014
          • 10995
          • Land of Tonka
          • John "J R"
            Instagram: JRBowlsby
            Smokin' Hound Que
            Minnesota/ United States of America

            ********************************************
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            ************************

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            Weber Spirit Gasser
            ******************.
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            **************

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          #7
          And there you go.......

          Comment

          • Meathead
            Administrator
            • May 2014
            • 1513
            • Chicago area
            • Remember, no rules in the bedroom or kitchen
              Meathead

            #8
            The Vice President of Operations and BBQ sent me a note sounding upset and copied Martina Aziz [email protected]. Send her a note, explain the situation, and copy [email protected]. Include your phone number. I will forward it to her boss. Keep me posted on this.

            Comment


            • Boydog
              Boydog commented
              Editing a comment
              Email sent. You are cc'd.

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          2021 Meat-Up In Memphis Canceled - Rescheduled for March 2022

          We've unfortunately had to cancel the 2021 Meat-Up in Memphis. We are rescheduling for March 18-20, 2022. More details and re-booking info coming soon! For now click here for more info.
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