Weber customer service - no way to talk to someone?
My 1200$ EX6 is crapping on me right now, and I cannot find a phone number to call? I don't need a freaking FAQ from the website, I want to talk to someone.
I will never buy another product that does not have a customer service number on their website. I am so disapointed with Weber, I have been a customer for over 40 years and this just blows.
> Weber Genesis EP-330
> Grilla Grills Original Grilla (OG) pellet smoker with Alpha/Connect
> Pit Barrel Cooker (gone to a new home)
> WeberQ 2000 (on "loan" to a relative (I'll never see it again))
> Old Smokey Electric (for chickens mostly - when it's too nasty out
to fiddle with a more capable cooker)
> Luhr Jensen Little Chief Electric - Top Loader circa 1990 (smoked fish & jerky)
> Thermoworks Smoke
> 3 Thermoworks Chef Alarms
> Thermoworks Thermapen One
> Thermoworks Thermapen Classic
> Thermoworks Thermopop
> Thermoworks IR-GUN-S
> Anova sous vide circulator
> Searzall torch
> BBQ Guru Rib Ring
> WÜSTHOF, Dalstrong, and Buck knives
> Paprika App on Mac and iOS
I see this trend with almost all companies moving customer service online only. I feel that 2020 did in a lot of companies call centers and phone support. Even our beloved SNSGrills went that way. Used to be you could call them for customer service - now it’s email only, and no numbers are listed on the website.
My 1200$ EX6 is crapping on me right now, and I cannot find a phone number to call? I don't need a freaking FAQ from the website, I want to talk to someone.
It took a minute to look the the customer support options on their web site but this is what I found - 800.446.1071. Sorry to hear about the crapping smoker. What's seems to be the problem? I own a Smokefire Gen 2 and haven't had any issues other than one brand of pellets that didn't want to feed.
"That cant' be right, can it?" was my first thought... so I went to find the number. It took me forever, but I did eventually find it on their owner manuals page - Weber Grill Manuals | Weber Grill Guides and Instructions Looks like the number given above was the correct one (1-800-446-1071, 7am-8pm CT)
AI is such a pain, it hardly ever answers the exact question that you have. Then you get some totally irrelevant answer. Ask for customer service or an agent and it puts you back to start. If you are lucky enough to get to a human you will be told that they are experiencing heavier than normal traffic and your expected wait time is 2 hours. Customer first, that's what they say.
Here at the University, we treat our call centers as a competitive advantage. (Oh, how I loathe speaking of public higher ed in business terms, but it is apt for this.) We have several call centers (Admissions, Financial Aid, IT, etc.) and they are all heavily staffed.
My colleagues who run these are all trying to beat last semester's metrics.....how short can we keep the call queue and wait time? What is our mean time to resolution? Are the students satisfied with the resolution?
Our admission call center gets a lot of resources, after all, we want you to enroll here.
I remember we had a power outage a few weeks that knocked the IT call center offline. The manager was incensed for a week at how that messed up his metrics.
I can see why they do this, having started a similar thread a while back complaining about lack of customer service phone numbers.
I suspect they ran an analysis that said 90% of customer issues can be resolved by a bot or a FAQ as they relate to refunds, passwords resets or something other very small set of issues. For the 10% that require escalating, we will give them a phone number via chat. So, I can see how it is somewhat efficient and save money!
BUT, it really assumes customers are idiots because the ones that know how to read a FAQ and reset passwords online have to waste a good 20-30 minutes of time navigating through all of this junk to find a number to fix their more complex issue.
My 1200$ EX6 is crapping on me right now, and I cannot find a phone number to call? I don't need a freaking FAQ from the website, I want to talk to someone.
I will never buy another product that does not have a customer service number on their website. I am so disapointed with Weber, I have been a customer for over 40 years and this just blows.
I’m sorry for your frustration.
I also guess you’ll never buy from the company I’m a partner in. We list no phone number and we never will. We are committed to excellent customer service and incoming phone calls are a net negative towards that goal.
Retired, living in Western Mass. Enjoy music, cooking and my family.
Current cookers Weber Spirit 3 burner with a full insert griddle added. A 22" Kettle with vortex SnS and OnlyFire pizza oven. A Smokey Joe and the most recent addition a Pit Barrel Jr with bird hanger, 4 hooks and cover. ThermoWorks Smoke 2 probe, DOT, ThermoPops and a Thermapen MK4. 3 TempSpike wireless meat thermometers.
Well the way things are heading with BOTs and now A.I. you might not ever be buying another product bmillin. As stated in other posts, in my product document there is a phone number to call.
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