This is a membership forum. As a guest, you can click around a bit. View 5 pages for free. If you are a member you must log in now. If you would like to participate, please join.

[ Pitmaster Club Information | Join Now | Login | Contact Us ]

There are 4 page views remaining.


No announcement yet.

"Grate" Customer Service

  • Filter
  • Time
  • Show
Clear All
new posts

    "Grate" Customer Service

    I ordered a set of custom fit GrillGrates for my new Weber 22" Performer grill but unfortunately they arrived damaged and defective. I called GrillGrate customer service right away with my problem. I beleive I talked to the owner himself. By now its already late evening back in Georgia; I'm in California. He was very helpful. He had me check several things out to make sure there was a real problem (I already own 2 sets of GrillGrate's). As soon as He determined that they were defective, He sent a replacement set which I received today. They are in perfect condition. Also included was the return shipping label.
    So if you're on the fence about ordering from this company, don't be. They provide excellent customer support. If you are planning to order; here's the current 10% off discount code: SHARE 15


    Great Grate story! And thanks for the discount


      Thanks, good to know, must have been a heck of a hit to do much damage to those things.


      • Huskee
        Huskee commented
        Editing a comment
        I was thinking the same. Trying to envision what exactly would damage them. Probably another one of those runaway herd of elephant stories you always read about...

      Never underestimate those who deliver....like Newman once said, "When you control mail, you control INFORMATION."



      No announcement yet.


      These are not paid ads, they are a curated selection of products we love.

      All of the products below have been tested and are highly recommended. Click here to read more about our review process.

      Use Our Links To Help Keep Us Alive

      Many merchants pay us a small referral fee when you click our “buy now” links. This has zero impact on the price you pay but helps support the site.

      Amp Up Your Outdoor Cooking Game By Joining The Pitmaster Club

      AmazingRibs.com Pitmaster Club
      Now the largest membership-based BBQ and grilling community in the world, the Pitmaster Club is sure to step up your outdoor cooking game. Experience the countless benefits — from monthly giveaways, to free products, to exclusive content, and more– by signing up for a 30-day free trial below! Get a free 30-day trial here.

      Bring The Heat With Broil King Signet’s Dual Tube Burners

      3 burner gas grill

      The Broil King Signet 320 is a modestly priced, 3-burner gas grill that packs a lot of value and power under the hood including dual-tube burners that are able to achieve high, searing temps that rival most comparatively priced gas grills. Click here to read our complete review.

      GrillGrates Take Gas Grills To The Infrared Zone

      GrillGrates amplify heat, prevent flare-ups, make flipping foods easier, kill hotspots, flip over to make a fine griddle, and can be easily moved from one grill to another. Click here for more about what makes these grates so special.

      The Good-One Is A Superb Grill And A Superb Smoker All In One

      The Good-One Open Range is dramatically different from a traditional offset smoker, placing the heat source behind and under the smokebox instead of off to the side. Click here to read our complete review.