"Grate" Customer Service

[oldsteve]

I ordered a set of custom fit GrillGrates for my new Weber 22" Performer grill but unfortunately they arrived damaged and defective. I called GrillGrate customer service right away with my problem. I beleive I talked to the owner himself. By now its already late evening back in Georgia; I'm in California. He was very helpful. He had me check several things out to make sure there was a real problem (I already own 2 sets of GrillGrate's). As soon as He determined that they were defective, He sent a replacement set which I received today. They are in perfect condition. Also included was the return shipping label.
So if you're on the fence about ordering from this company, don't be. They provide excellent customer support. If you are planning to order; here's the current 10% off discount code: SHARE 15

oldsteve

[David Parrish]

Great Grate story! And thanks for the discount

[_John_]

Thanks, good to know, must have been a heck of a hit to do much damage to those things.

[Huskee]

I was thinking the same. Trying to envision what exactly would damage them. Probably another one of those runaway herd of elephant stories you always read about...

[Jerod Broussard]

Never underestimate those who deliver....like Newman once said, "When you control mail, you control INFORMATION."