So these guys had a sale on their pork butts that they claim ship frozen on their website. Got my order yesterday. I opened it immediately to find them completely thawed. Sent them the below pics. The exact same thing happened with a couple of tri tips I ordered from them last year. I sent them pics and they replaced immediately no questions asked. I think they overnited the replacements and they arrived frozen. So I assumed this would be the case this time around.
This is their response to this order:
Hello ROD,
Our pork butts actually shipped out fresh this week due to back-order situation. As long as the items were still cool when they arrived, you are fine to use them. We recommend using within 3-5 days of receiving or freezing the product to use at a later date. If you notice any issues when you open the pork and go to use it, please let us know as we have documented your email on the original sales order if they are any issues at use. Thank you.
-The Creekstone Farms Team
Needless to say, I replied saying that is not acceptable and I want them replaced properly or a full refund. We'll see what their next response will be as I am very disappointed with their initial response.
This is their response to this order:
Hello ROD,
Our pork butts actually shipped out fresh this week due to back-order situation. As long as the items were still cool when they arrived, you are fine to use them. We recommend using within 3-5 days of receiving or freezing the product to use at a later date. If you notice any issues when you open the pork and go to use it, please let us know as we have documented your email on the original sales order if they are any issues at use. Thank you.
-The Creekstone Farms Team
Needless to say, I replied saying that is not acceptable and I want them replaced properly or a full refund. We'll see what their next response will be as I am very disappointed with their initial response.
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