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Creekstone

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  • Rod
    Rod
    Club Member
    • Dec 2015
    • 628
    • Phoenix, AZ
    • Weber Genesis S330 with GrillGrates
      Weber Performer with SnS, DnG and Pit Viper mod
      Weber 26" kettle with SnS and Pit Viper mod
      PBC
      Blackstone 36" SS griddle

      Fireboard
      Thermoworks Smoke
      Thermoworks MK4
      Maverick ET-732


      Accessories ranging from a Vortex to bear claws.

    Creekstone

    So these guys had a sale on their pork butts that they claim ship frozen on their website. Got my order yesterday. I opened it immediately to find them completely thawed. Sent them the below pics. The exact same thing happened with a couple of tri tips I ordered from them last year. I sent them pics and they replaced immediately no questions asked. I think they overnited the replacements and they arrived frozen. So I assumed this would be the case this time around.

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    This is their response to this order:

    Hello ROD,

    Our pork butts actually shipped out fresh this week due to back-order situation. As long as the items were still cool when they arrived, you are fine to use them. We recommend using within 3-5 days of receiving or freezing the product to use at a later date. If you notice any issues when you open the pork and go to use it, please let us know as we have documented your email on the original sales order if they are any issues at use. Thank you.

    -The Creekstone Farms Team

    Needless to say, I replied saying that is not acceptable and I want them replaced properly or a full refund. We'll see what their next response will be as I am very disappointed with their initial response.
  • ofelles
    Club Member
    • Jun 2018
    • 2024
    • Brentwood CA
    • Yoder YS640 on Comp cart
      Klose 20x42 Charcoal Grill
      LSG Insulated Cabinet
      Jumbo Joe
      VacMaster Pro 380 sealer
      FireBoard and Pit Bull fan
      Thermoworks Signal
      Thermoworks Dot
      Thermopen Mk4

    #2
    Watching I have ordered some a couple days ago. Past orders have been good.

    Comment

    • Steve R.
      Club Member
      • Jul 2016
      • 2325
      • Elizabethtown, KY
      • Current line-up of cookers: Weber 26" kettle w/ SnS and BBQ Guru adapter; Weber Smokey Mountain 22" w/ Guru adapter.

      #3
      I think somebody didn't take the time to look at the pics, because that should have been a no-brainer for a replacement or refund.

      Comment

      • Hulagn1971
        Charter Member
        • Dec 2014
        • 1017
        • NC, The Triad
        • WSM 22.5", Pitmaster IQ110, Weber 22.5" Kettle with SNS, Weber 14" Smokey Joe.

        #4
        Wow.

        Comment

        • Donw
          Club Member
          • Jul 2017
          • 3055

          #5
          Sorry to hear that happened. I got the same order here in Maryland and all was fine. Funny, I always open all shipped meat packages like you, laser thermometer in one hand and a phone set for photos in my shirt pocket. I’ve got one of the butts on the smoker today. They are really good looking pieces of pork.

          Comment

          • JoeSousa
            Club Member
            • Sep 2016
            • 879
            • Spokane, WA

            #6
            I got a brisket from them last week. It was scheduled to arrive on Thursday but didn't get here until Friday. I was worried it would be thawed when it arrived but when I took the temp it was 34 degrees.

            Comment

            • klflowers
              Club Member
              • Sep 2015
              • 3257
              • Tennessee

              #7
              I ordered from them last week - some beef and pork ribs. I will certainly check immediately.

              Comment

              • Rod
                Rod
                Club Member
                • Dec 2015
                • 628
                • Phoenix, AZ
                • Weber Genesis S330 with GrillGrates
                  Weber Performer with SnS, DnG and Pit Viper mod
                  Weber 26" kettle with SnS and Pit Viper mod
                  PBC
                  Blackstone 36" SS griddle

                  Fireboard
                  Thermoworks Smoke
                  Thermoworks MK4
                  Maverick ET-732


                  Accessories ranging from a Vortex to bear claws.

                #8
                Just got an email for the replacement shipment. I replied to it to ensure they are taking the necessary steps to prevent this from happening again. The weather here is 100 degrees plus. Can't stand the thought of throwing away 4 more butts! It hurt to toss these. Especially when so many people are struggling to put food on the table.

                Comment


                • JoeSousa
                  JoeSousa commented
                  Editing a comment
                  Happy to hear they are sending a replacement shipment. I have had meat come thawed and too warm from other merchants and they have always made it right. Haven't had any issues since I moved back to Washington but when I was in Florida I had a couple issues.
              • jumbo7676
                Club Member
                • Jun 2018
                • 292
                • Centreville, VA
                • GMG Daniel Boone

                  Weber Spirit E-310
                  GrillGrates

                  Weber Performer Premium 22"
                  Slow 'N Sear 2.0
                  Drip 'N Griddle Deluxe
                  EasySpin Grate

                  Weber Kettle Premium 22"
                  Vortex

                  Weber Smokey Mountain 14"

                  FireBoard
                  Maverick XR-50

                #9
                I got notice today that my short ribs have shipped from Creekstone. I'll have my IR gun and phone at the ready just in case I need similar pics. Though I usually do that anyway after I had a similar experience with another vendor.

                Comment

                • klflowers
                  Club Member
                  • Sep 2015
                  • 3257
                  • Tennessee

                  #10
                  Got my order this morning, 4 slabs of pork ribs and a couple beef rib plates. The ice packs were still frozen and the meat was all around 35 degrees. No pics yet, but I am pretty satisfied.

                  Comment

                  • rwhfly
                    Club Member
                    • Feb 2020
                    • 45
                    • Northern VA
                    • My cookers:
                      M1 from M Grills
                      Big Green Egg
                      Horizon 16" Classic with sliding convection system

                      Electronics:
                      DigiQ temperature control
                      Thermoworks Smoke

                    #11
                    Got my Duroc butts a couple of days ago and they were as advertised. Fresh, not frozen but good and cold.

                    Comment

                    • Rod
                      Rod
                      Club Member
                      • Dec 2015
                      • 628
                      • Phoenix, AZ
                      • Weber Genesis S330 with GrillGrates
                        Weber Performer with SnS, DnG and Pit Viper mod
                        Weber 26" kettle with SnS and Pit Viper mod
                        PBC
                        Blackstone 36" SS griddle

                        Fireboard
                        Thermoworks Smoke
                        Thermoworks MK4
                        Maverick ET-732


                        Accessories ranging from a Vortex to bear claws.

                      #12
                      My replacement shipment is supposed to be here tomorrow. That's 3 days of transit to 100 degree weather...we'll see.

                      Comment

                      • jumbo7676
                        Club Member
                        • Jun 2018
                        • 292
                        • Centreville, VA
                        • GMG Daniel Boone

                          Weber Spirit E-310
                          GrillGrates

                          Weber Performer Premium 22"
                          Slow 'N Sear 2.0
                          Drip 'N Griddle Deluxe
                          EasySpin Grate

                          Weber Kettle Premium 22"
                          Vortex

                          Weber Smokey Mountain 14"

                          FireBoard
                          Maverick XR-50

                        #13
                        Short ribs arrived. Still partially frozen. Thawed parts still below 40 degrees. In my freezer now, hopefully not for too long. They look good.

                        Comment

                        • klflowers
                          Club Member
                          • Sep 2015
                          • 3257
                          • Tennessee

                          #14
                          Short ribs. 2 sections of 4 bones each. I cut each one in half and vac sealed and put them in the freezer. I'll definitely be ordering from them again - these are far and away better than anything I have seen locally:
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                          Comment

                          • Jfrosty27
                            Club Member
                            • Mar 2020
                            • 748
                            • Muskego, WI
                            • Current cookers:
                              Rec Tec RT700 "Bull" pellet cooker
                              Smokin-It model 2 electric smoker w/ Maverick 732 temp monitor and cold smoking kit
                              Weber Genesis 3 burner gas grill w/ rotisserie
                              Charbroil Grill2Go gas grill
                              Weber 22" Performer Deluxe kettle grill w/ThermoPro TP-20S temp monitor
                              Weber Smokey Joe
                              SnS Deluxe
                              Vortex
                              The Orion Cooker convection cooker/smoker (two of them)
                              Blackstone 17" griddle
                              Joule Sous Vide circulator

                              Favorite beer: Anything that's cold!
                              Favorite cocktail: Bourbon neat

                            #15
                            I just looked through the Creekstone Farms web site. Pretty pricey stuff! $10+ per pound for 85/15 ground beef? $13+ per pound for bone in beef chuck short ribs? Etc. etc. Is their meat really that much better? My local butcher shop has prime grade short ribs for $5.99 per pound!

                            Comment


                            • jumbo7676
                              jumbo7676 commented
                              Editing a comment
                              If I could get prime short ribs for $5.99/lb around here I would never order meat online. The best I seem to find is CAB for $10/lb, so when Creekstone has a sale that essentially matches that price for prime, I'll go with them. Definitely not my regular supplier for meat, but I'll go with them (or someone else like Porter Road) when it makes sense.

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                          Meat-Up in Memphis 2021

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