Cheers from KFWA!
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An update....
Managed to make contact with customer service thru the Facebook messaging function. They said that their email team was about 4 days behind. They offered no explanation to how far behind they were on receiving phone calls. I guess it is somewhat reasonable that this is the BBQ season but would have thought they would have been better prepared. They did ask for the email name I used and the subject. Gave that to them yesterday and still no word. So, at the moment, the grill is scheduled to be returned to Lowe's on Friday. I really wanted this to work but I am not comfortable with the problems I am seeing and the customer service.
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Club Member
- May 2016
- 5664
- Huntington Beach, Ca. Surf City USA.
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Equipment
Primo Oval xl
Slow n Sear (two)
Drip n Griddle
22" Weber Kettle
26" Weber Kettle one touch
Blackstone 36†Pro Series
Sous vide machine
Kitchen Aid
Meat grinder
sausage stuffer
5 Crock Pots
Akootrimonts
Two chimneys (was 3 but rivets finally popped, down to 1)
cast iron pans,
Dutch ovens
Signals 4 probe, thermapens, chef alarms, Dots, thermapop and maverick T-732, RTC-600, pro needle and various pocket instareads.
The help and preferences
1 extra fridge and a deep chest freezer in the garage
KBB
FOGO
A 9 year old princess foster child
Patience and old patio furniture
"Baby Girl" The cat
Erik S.
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