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I pulled the trigger and got a Gozney Arc XL delivered last Tuesday, and...

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    I pulled the trigger and got a Gozney Arc XL delivered last Tuesday, and...

    ...I have not used it yet. Both my wife and I got the flu (great timing for our staycation) and finding a chip in the stone Saturday. I wasn't sure how the return/replacement was going to go with Gozney. Can I still use it or will they want me to send it back. So I shot them an email Saturday knowing that they don't work on the weekend so my hope was to hear from by Wednesday.

    I was very surprised that they sent me an email today at 4am saying that they were sending me a replacement and I should receive tracking shortly, and I did. No pictures, no further information needed.

    Very good customer service.

    #2
    Alright!!!!!!!! Can’t wait to see this cooker in action! Hope you all are feeling better as well!

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      #3
      Congratulations. You are going to love it.

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        #4
        Looking forward to seeing it in use!

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          #5
          Good to hear, and I appreciate you reporting this. It’s a good thing to know for those considering that brand

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            #6
            Most excellent! Looking forward to seeing the new toy in action!

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              #7
              Pizza, pizza, pizza!

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                #8
                Geez you folks are kind, thank you.

                Yesterday I figured out that these are made in the UK, so that would explain the 4am email. I tried to figure out where my new stone was coming from in the USA, but all I got was where I could purchase them.

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