Woohoo! Ask and ye shall receive! Shout out for Weber Customer Service!

[jfmorris]

Recently I had noticed that I had burn through on almost all of the flavorizer bars on my 2019 Genesis II E-410 grill. I had swapped them around a couple times betwen over burners and between burners, but by now they were all shot. They were the cheaper porcelain ones. So I went online shopping for replacements. Then it dawned on me that it had a 10 year warranty on ALL PARTS. So I reached out to Weber customer service, on a Saturday, via their web page, and told them the issue, AND also mentioned that the upper warming rack, supposedly stainless, was rusted beyond belief.

Well, within a couple hours, and an email to confirm my shipping address, I have a set of new STAINLESS flavorizer bars and a new warming rack on the way as well! Saved me $140-$150 bucks!

Just wanted to give a shout out to a company that actually came through with true customer service, without even asking me for a picture. They just confirmed my serial # and are sending what I asked for...

[mrichie1229]

That is awesome! I am glad to hear that Weber stands behind their equipment.

[STEbbq]

Wonderful news Jim! Kudos Weber!

[Hulagn1971]

Weber is first class. Had a hinge handle on my 26" kettle break loose. Took a picture and emailed it to them. Received an entire lower bowl a week later, at no cost to me.

[drobinson]

Maybe the Federal Government could learn something from Weber.

[LA Pork Butt]

When you consider the cost of a cooker the length of the warranty and how well it is honored is part of the value. Most warranties are not transferable, so factoring that into how much you are willing to pay is important. Because of their durability I see used Big Green Eggs priced at close to the new price. I have owned mine for fifteen years and have under warranty replaced over $500 worth of replacement parts with no shipping charge. That’s almost 2/3 of what I originally paid for it. So, if were looking to buy used I would consider the warranty value at 1/2 of the new price. Obviously Weber’s warranty is worth a lot.

[Michael_in_TX]

That is very cool!

[HawkerXP]

Nice! Glad to see they haven't changed under the new management.

[ssennott]

All ways great to hear when companies honor their warranties.

[jfmorris]

Yeah... now the next time I am at my daughter's house, I need to double check my old 2002 Genesis Silver A, which still has in effect a 25 year warranty on the porcelain coated LID, and a *lifetime* warranty on the cast aluminum body... everything else ran out of warranty around 2012....

It would be kinda fun to see if Weber could scrounge up parts for a grill purchased in 2002, but I think the parts still under warranty are pretty solid.

That grill was well worth the purchase price at Home Depot back in 2002...

[briano52]

Well, that is good to hear that Weber honored their warranty and provided great customer service. I had about given up on Weber and their lack of concern with some issues I had. Maybe they are listening to us all now.

[jfmorris]

I have Fedex tracking for two different packages from Weber - both scheduled for delivery tomorrow. Guess this will be the time to do semi-annual cleaning of the Genesis II, and scrape and hose all the crud out while replacing the flavorizer bars...

[bbqLuv]

Great to know. Thanks for the post