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Broil King - poor customer service

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    #16
    Unfortunately yes i would rate it poor. I think until the Amazing Ribs community got involved it seemed as if I was on my own in tracking down my bbq. I understand the issue was with the shipper, but as they picked the shipper and I paid BK for delivery, I fail to see how it should be my problem to track my bbq down. The care package that I was sent as a sorry for your trouble gift, was nice and appreciated but the fact the warranty starts on the day of purchase and I didn't have my bbq for almost a month after, means I only have an 11 month warranty. Given the ratings on the bbq this is probably a moot point but it would be nice to have the 12 month warranty.

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    • Mosca
      Mosca commented
      Editing a comment
      Fair enough, IMO.

    #17
    I think it is so cool that we have a member from somewhere named Fernie!
    I also know it has been a frustrating speriance fer ya, but glad everthin is alright now. Good lookin cook!
    Fernie, far out man.

    Comment


    • smokenoob
      smokenoob commented
      Editing a comment
      that one went right over my head, yessir, but I’m not to swift this week, Doc’s been messin with me, so I’ll check back and see ifin it’s you or me.

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