I purchased a FireBoard 2 Drive from FireBoard. The 1st one I received was defective with dirt between the case and screen. Then instead of the new one I was told would be sent, I received a used one with old firmware and two different serial numbers. The serial # in the firmware didn’t match the one on the unit. It would not pair on Bluetooth. That is either incompetence or dishonesty.
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Club Member
- Jun 2017
- 1068
- Spokane Valley, Wa.
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Grills/Smokers
Blaze 32" 4-Burner Gas Grill w/infrared rear rotisserie burner
Weber 22" Performer Kettle w/rotisserie
Pit Barrel Cooker
Traeger Timberline 850 w/BBQ Hack griddle and Pizza oven attachment
Thermometers
Thermapen Mk4, Red
ThermPro Twin TempSpike
SNS Grills SnS-500
Sous Vide
Joule® Turbo Sous Vide
Anova Culinary Sous Vide Precision Cooker, Bluetooth, 800W
Accessories
SNS
Steelmade Flat Top for Outdoor Grill (Griddle Insert)
BBQ Guru DigiQ (for PBC and 22" Weber Kettle)
BBQ Dragon
Grill Grates for Blaze grill
Hovergrill
About me
Name: Jim
Nick name: Bear
Location: Spokane Valley, Wa.
Born at a very young age at Egland AFB, Ft. Walton Beach, FL.
USAF vet, ECM (F4 & B52)/B52 Crew Chief, Computer Systems NCO, disabled
Former Computer Tech/Admin
Campus Manager/Lead Tech/Tech (IT) for The Kemtah Group contracted to Intel, Rio Rancho, NM.
Short Term Missionary to the Marshall Islands with MAPS of DFM of AOG
And here I am considering purchasing a Fireboard. Contact them and see how they deal with it...again.
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Founding Member
- Jul 2014
- 2601
- The Poconos, NEPA
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Smoker:
Landmann Smoke Master Series Heavy Duty Barrel Smoker (COS) - With mods including 2 level rack system with pull-out grates
Masterbuilt 40.2" 1200W Electric Smoker
Masterbuilt ThermoTemp XL 40" Vertical Propane Smoker
Gas Grill:
BBQPro (cheap big box store model) Stainless steel 4 burnerswith aftermarket rotisserie.
Charcoal Grill:
Weber Smokey Joe Charcoal Grill 14"
Thermometer:​​​​​​
Fireboard 2 with Drive cable and 20 CFM fan and Competition Probe Package
Fireboard 1st Generation
ThermoWorks Mini Instant Read
Lavaworks Thermowand Instant Read
2 Maverick 733
ThermoWorks IR-GUN-S Industrial Infrared Thermometer
ThermoWorks ThermaPen Mk4 x 2
Govee Bluetooth Thermometer with 6 probes
Miscellaneous:
Anova Sous Vide Immersion Circulator - 1st generation
Anova Sous Vide Immersion Circulator - wifi/bluetooth connected
Favorite Beer:
Anything to the dark side and malty rather than hoppy. Currently liking Yuengling Porter and Newcastle Brown Ale. In a bar or pub I will often default to Guiness
Favorite Spirit:
Bourbon - Eagle Rare for "every day"; Angel's Envy for special occasions, Basil Hayden's, Larceny
Favorite Wine:
Napa Valley Cabernet Sauvignon Super Tuscan Sangiovese (Including Chianti Classico Riserva) Brunello di Montalcino
Favorite Meat(s):
Pork - especially the darker meat. I love spare ribs and anything made from shoulder/butt meat
Chicken - Mainly the dark meat and wings
Beef Ribeye steak
Favorite Cuisine to Cook:
Can't list just one: Indian, Chinese, Thai, West Indian/Carribean, Hispanic/Latin American, Ethiopian, Italian, BBQ
Favorite Cuisine to Eat:
Indian, followed closely by BBQ.
Disqus ID:
David E. Waterbury
They are a great company with a great product. I would give them the benefit of the doubt and a chance to make it right, which I'm sure they will.
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Not to discount your positive experience with them, First, they shipped me a unit with dirt between the case and the screen that cannot power a Pit Viper fan without the charger plugged in. As a replacement they sent out a used unit with two different serial #s and old firmware as new. That is not something a great company does. How does one exactly make that "right"? Why should I expect that anything they send me at this point is anything other than a refurbished unit? I plan on returning both units and if I decide to repurchase the unit, I'll do so through a reputable reseller who is less likely to have refurbished units in stock. I see a lot of mixed feedback about this company. Some people love them and other's complain of lackluster customer service and being ghosted.Last edited by Truckbutt; June 1, 2021, 05:23 AM.
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This is so counter to my experience with them that I'm at a loss to understand it. I have had the owner of the company (Ted) responded to my email questions over a holiday weekend and help me resolve problems. Also, I have been dealing with them for 5 years (since the beginning) and do not have just 1 positive experience. They have a track record. Anyway, I'm sorry to hear of your issues.
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Founding Member & Pit Barrel Cooker Queen
- Jul 2014
- 7688
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My toys:
Weber Summit Charcoal Grilling Center (WSCGC) aka Mr. Fancypants
Pit Barrel Cooker (which rocks), named Pretty Baby
Weber Summit S650 Gas Grill, named Hot 'n Fast (used mostly for searing and griddling)
Weber Kettle Premium 22" named Kettle Kid, eager to horn in with more cooks in the future
Camp Chef Somerset IV 4-burner outdoor gas range named AfterBurner due to its 30kBTU burners
Adrenaline BBQ Company Gear:SnS Low Profile, DnG, and Large Charcoal Basket, for WSCGC
SnS Deluxe for 22" Kettle
Elevated SS Rack for WSCGC
SS Rack for DnG
Cast Iron GriddleGrill Grate for SnSGrill Grates: five 17.375 sections (retired to storage)
Grill Grates: six 19.25 panels for exact fit for Summit S650
gasser
Grill Grates for 22" Kettle
2 Grill Grate Griddles
Steelmade Griddle for Summit gas grill
Fireboard Gear:Extreme BBQ Thermometer PackagePit Viper Fan (to pair with Fireboard Fan Driver Cable)
Additional control unit
Additional probes: Competition Probes 1" (3) and 4" (1), 3 additional Ambient Probes. 1 additional Food Probe
2 Driver Cables
Pit Viper Fan new design (to pair with Fireboard Fan Driver Cable)
Thermoworks Gear:Thermapen MK4 (pink)Maverick ET 73 a little workhorse with limited range
Thermapen Classic (pink too)
Thermoworks MK4 orange
Temp Test 2 Smart Thermometer
Extra Big and Loud Timer
Timestick Trio
Maverick ET 733
Maverick (Ivation) ET 732
Grill Pinz
Vortex (two of them)
18" drip pan for WSCGC
Ceramic Spacers for WSCGC in Kamado Mode: 2 sets each 1/2", 1", 2". The 2" spacers work best with the 18" drip pan. The 1+1/2 inch spacers work best with the 14 inch cake pan.
Two Joule Sous Vide devices
3 Lipavi Sous Vide Tubs with Lids: 12, 18 and 26 quarts
Avid Armor Ultra Pro V32 Chamber Sealer
Instant Pot 6 Quart Electric Pressure Cooker
Instant Pot 10 Quart Electric Pressure Cooker
Charcoal Companion TurboQue
A-Maze-N tube 12 inch tube smoker accessory for use with pellets
BBQ Dragon and Dragon Chimney
Shun Classic Series:8" Chef Knife
6" Chef's Knife
Gokujo Boning and Fillet Knife
3 1/2 inch Paring Knife
Wait--you ordered a new Fireboard Drive 2 unit directly from Fireboard and they (by now) have sent you two refurbs instead? Did you speak directly with the company?
I've never had anything but excellent service from them, either for help on the help line or in replacing a faulty probe for free even though I told them I had inadvertently dropped it in the fire.
Sounds like the shipping people there need a good talking to from the management.
Let us know what happens with this. Maybe your complaints will straighten them out for the rest of us as well. Stuff like this needs to be nipped in the bud.
KathrynLast edited by fzxdoc; June 1, 2021, 07:04 AM.
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Originally posted by fzxdoc View PostWait--you ordered a new Fireboard Drive 2 unit directly from Fireboard and they (by now) have sent you two refurbs instead? Did you speak directly with the company?
I've never had anything but excellent service from them, either for help on the help line or in replacing a faulty probe for free even though I told them I had inadvertently dropped it in the fire.
Sounds like the shipping people there need a good talking to from the management.
Let us know what happens with this. Maybe your complaints will straighten them out for the rest of us as well. Stuff like this needs to be nipped in the bud.
Kathryn
2. I have sent multiple emails and pictures. I'm waiting for a response.
3. Thank you.Last edited by Truckbutt; June 1, 2021, 07:42 AM.
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I got a perfunctory apology from FireBoard with no explanation for what happened, only that it shouldn't have. They insisted that the units were "new" in spite of the mismatched serial numbers, outdated firmware, and inability to pair. They refused to refund my original shipping or my return shipping.
What do I think a reasonable solution would have been? A reputable company would have offered to overnight a new unit at their cost. That didn't happen.
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Founding Member & Pit Barrel Cooker Queen
- Jul 2014
- 7688
-
My toys:
Weber Summit Charcoal Grilling Center (WSCGC) aka Mr. Fancypants
Pit Barrel Cooker (which rocks), named Pretty Baby
Weber Summit S650 Gas Grill, named Hot 'n Fast (used mostly for searing and griddling)
Weber Kettle Premium 22" named Kettle Kid, eager to horn in with more cooks in the future
Camp Chef Somerset IV 4-burner outdoor gas range named AfterBurner due to its 30kBTU burners
Adrenaline BBQ Company Gear:SnS Low Profile, DnG, and Large Charcoal Basket, for WSCGC
SnS Deluxe for 22" Kettle
Elevated SS Rack for WSCGC
SS Rack for DnG
Cast Iron GriddleGrill Grate for SnSGrill Grates: five 17.375 sections (retired to storage)
Grill Grates: six 19.25 panels for exact fit for Summit S650
gasser
Grill Grates for 22" Kettle
2 Grill Grate Griddles
Steelmade Griddle for Summit gas grill
Fireboard Gear:Extreme BBQ Thermometer PackagePit Viper Fan (to pair with Fireboard Fan Driver Cable)
Additional control unit
Additional probes: Competition Probes 1" (3) and 4" (1), 3 additional Ambient Probes. 1 additional Food Probe
2 Driver Cables
Pit Viper Fan new design (to pair with Fireboard Fan Driver Cable)
Thermoworks Gear:Thermapen MK4 (pink)Maverick ET 73 a little workhorse with limited range
Thermapen Classic (pink too)
Thermoworks MK4 orange
Temp Test 2 Smart Thermometer
Extra Big and Loud Timer
Timestick Trio
Maverick ET 733
Maverick (Ivation) ET 732
Grill Pinz
Vortex (two of them)
18" drip pan for WSCGC
Ceramic Spacers for WSCGC in Kamado Mode: 2 sets each 1/2", 1", 2". The 2" spacers work best with the 18" drip pan. The 1+1/2 inch spacers work best with the 14 inch cake pan.
Two Joule Sous Vide devices
3 Lipavi Sous Vide Tubs with Lids: 12, 18 and 26 quarts
Avid Armor Ultra Pro V32 Chamber Sealer
Instant Pot 6 Quart Electric Pressure Cooker
Instant Pot 10 Quart Electric Pressure Cooker
Charcoal Companion TurboQue
A-Maze-N tube 12 inch tube smoker accessory for use with pellets
BBQ Dragon and Dragon Chimney
Shun Classic Series:8" Chef Knife
6" Chef's Knife
Gokujo Boning and Fillet Knife
3 1/2 inch Paring Knife
With whom were you speaking, Truckbutt ? In escalated situations such as this, I ask to speak directly with a manager or owner (for a small business). To me, it's important to speak with someone who has the power to say "Yes", not the underlings who only have the power to say "No". You deserve a complete multiple shipping refund, plus a brand new unit that is new and works as advertised. This Fireboard behavior is distressing.
Kathryn
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To me, this would be a "call the credit card company and raise hell, do chargeback" thing at this point. It wouldn't matter to me if Fireboard eventually made it right, I'd not trust them.
Regarding fzxdoc 's point... good companies empower their frontline support people to say Yes. Bad companies do not. Sure, they might need, in some cases, to say "yes, but I need to get manager approval, I'll get back to you" but...Last edited by rickgregory; June 1, 2021, 02:47 PM.
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I appreciate the feedback. I've been dealing with Hayden Phillips. I also reached out on Facebook. They don't seem very concerned about customer satisfaction. Maybe it's all the reviews telling them what a great product they have. I guess it's also possible they're in a cash crunch and all the returned units are going out the door as new.Last edited by Truckbutt; June 1, 2021, 03:19 PM.
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Club Member
- Jul 2017
- 1408
- Southeast Illinois
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Cookers I have:
Weber S-335 gas grill
Weber 26†kettle
Weber 22†kettle
Camp Chef XL Smoke Vault
Camp Chef 3 Burner cook top
Camp Chef Woodwind 36 Pellet grill with sidekick burner
PBC
Accessories:
SnS XL
SnS standard
Vortex
Weber Rotisserie for 22†Kettle
1st gen FireBoard
2nd gen FireBoard
Griddle for Camp Chef cooktop
Several Thermoworks items
Set of Grill Grates
Sorry to hear your issues. I’ve been using their product for several years without a single issue.
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Originally posted by Dadof3Illinois View PostSorry to hear your issues. I’ve been using their product for several years without a single issue.
Companies are great until their not. Priorities change. Financial conditions change. I was not able to find any publicly available financial information to see if they are short of cash.
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