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Thermoworks Smoke or probe broken?

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  • Rjbachtold
    Club Member
    • Nov 2017
    • 133
    • La Monte, MO

    Thermoworks Smoke or probe broken?

    I was wondering if any you of have seen this happen to your Smoke? This picture is after moving the probe to both jacks and it read the same. This is my second probe in 2 months and as I’m writing this it is no longer reading the probe. Is this meaning I’ve lost another probe? Do I need to be more careful when I was them? I’m only getting the probe part wet when I do wash them. Anyways, any insight on this would be much appreciated. I may just have to buck up and buy another one. What a great time for this to happen as a butt is on the egg. Good thing I have a cheap backup to get me in the area. Click image for larger version  Name:	66612BA9-FCE8-45B8-913E-36793662805C.jpeg Views:	1 Size:	2.40 MB ID:	490804
  • Nate
    Charter Member
    • Apr 2015
    • 3770
    • Quarantined
    • INFO
      ~Known as: Nate
      ~Location: Cornfield in Southwestern Indiana
      ~Credit Manager for an Agriculture Coop.


      SMOKERS & GRILLS
      ~Grilla Original Grilla
      ~Char-Broil Commercial Tru-Infrared Gas Grill
      ~Pit Barrel Cooker
      ~Brinkmann Trailmaster Vertical Offset Smoker
      ~Weber Kettle 22.5" Original
      ~Weber Q1000


      THERMOMETERS
      ~Thermoworks Thermapen MX4
      ~Thermoworks Thermapen
      ~Thermoworks ThermoPop
      ~Thermoworks ChefAlarm TX-1100-XX (Orange and black)
      ~Thermoworks DOT TX-1200-XX (Black)
      ~Thermoworks IR-Gun-S Industrial Infrared Thermometer
      ~Maverick ET-733
      ~Maverick XR-50


      ACCESSORIES
      ~Stanley T-Stak mobile tool box for BBQ Supplies
      ~Slow 'n' Sear
      ~Drip 'n' Griddle
      ~Weber Rapid Fire Chimney Starter
      ~Pro-Series Probes for Thermoworks
      ~Humphrey's Rib Spatula


      DRINKS
      ~Sweet Tea
      ~Bourbon
      ~Craft Beers or whatever is in your fridge

    #2
    Moisture, humidity, and crimped cords from heavy lids can cause havoc with probes.

    I think Huskee has dried probes in the oven before.

    When washing my probes I’m extremely careful about trying not to get water where the cord and probe meet.

    If your other probes are showing a normal and the same temp by plugging them into both ports then I would tend to lean towards it being a probe problem. If you plug the probe into both parts and you have significant differences in readings then I would say it is the Smoke controller.

    Comment

    • RonB
      Club Member
      • Apr 2016
      • 11463
      • Near Richmond VA
      • Weber Performer Deluxe
        SNS
        Pizza insert
        Rotisserie
        Smokenator 1000
        Cookshack Smokette Elite
        2 Thermapens
        Chefalarm
        Dot
        lots of probes.
        CyberQ

      #3
      As Nate said, try drying in the oven at ~350* for an hour or so - I'm not sure of the time. And don't put any parts that are plastic in the oven.

      Comment

      • Mudkat
        Club Member
        • Feb 2017
        • 2128
        • At a river near me, MD
        • Weber Smokey Mountain 14.5"
          Weber 22" Kettel
          Weber Smokey Joe (2)
          One Grill 45" Rotisserie
          Lodge 5 qt. Dutch Oven
          Lodge 10.5" Double Loop Skillet
          Cast Iron 9" Skillet
          Cast Iron 12" Skillet
          Weber 22 Grill Grates
          Home Built 55 Gallon Ugly Drum Smoker - "MUDS"

        #4
        What does Tworks say? They are really responsive and try to fix the problem. I had a probe go in a few months and they just replaced it. Also, did you buy directly from them or other party?

        My probe just read -- if I remember correctly.

        Comment

        • Huskee
          Pit Boss/Manager
          • May 2014
          • 14325
          • central MI, USA
          • Follow me on Instagram, huskeesbarbecue

            Want a free bottle of whiskey? Check out my link to Flaviar.com, you join with it, we both get a $50 bottle free.

            Smokers / Grills
            • Yoder loaded Wichita offset smoker
            • PBC
            • Grilla Silverbac pellet grill
            • Slow 'N Sear Deluxe Kamado (SnSK)
            • Dyna-Glo XL Premium dual chamber charcoal grill
            • Weber 22" Original Kettle Premium (copper)
            • Weber 26" Original Kettle Premium (black)
            • Weber Jumbo Joe Gold (18.5")
            • Weber Smokey Joe Silver (14.5")
            • Brinkmann cabinet charcoal smoker (repurposed)

            Thermometers
            • (3) Maverick XR-50: 4-probe Wireless Thermometers
            • (7) Maverick ET-732s
            • (1) Maverick ET-735 Bluetooth (in box)
            • (1) Smoke by ThermoWorks
            • (1) Signals by ThermoWorks
            • Thermapen MkII, orange
            • ThermoPop, yellow
            • ThermoWorks ChefAlarm
            • Morpilot 6-probe wireless
            • ThermoWorks Infrared IRK2
            • ThermoWorks fridge & freezer therms as well

            Accessories
            • Instant Pot 6qt
            • Anova Bluetooth SV
            • Kitchen Aide mixer & meat grinder attachment
            • Kindling Cracker King (XL)
            • BBQ Dragon
            • Weber full & half chimneys, Char-Broil Half Time chimney
            • Weber grill topper
            • Slow 'N Sear Original, XL, and SnS Charcoal Basket (for Jumbo Joe)
            • Drip 'N Griddle Pan, 22' Easy Spin Grate, and Elevated Cooking grate, by ABCbarbecue
            • Pittsburgh Digital Moisture Meter

            Beverages
            • Favorite summer beer: Leinenkugels Summer & Grapefruit Shandy, Hamm's, Michelob Ultra Pure Gold
            • Fav other beer: DAB, Sam Adams regular, Third Shift amber or Coors Batch 19, Stella Artois
            • Fav cheap beers: Pabst, High Life, Hamm's & Stroh's
            • Most favorite beer: The one in your fridge
            • Wine: Red- big, bold, tannic & peppery- Petite Sirah, Zinfandel, Cabernet Sauv, Sangiovese, Syrah, etc
            • Whiskey: Buffalo Trace, Eagle Rare, E.H. Taylor, Blanton's, Old Forester 1870, Elijah Craig, Basil Hayden's. Neat please.
            • Scotch: Current favorite- The Arran (anything by them), Glenmorangie 12yr Lasanta, sherry cask finished. The Balvenie Double Wood, also like Oban 18yr, and The Glenlivet Nadurra (Oloroso sherry cask finished) among others. Neat please.

            About me
            Real name: Aaron
            Location: Farwell, Michigan- near Clare. (dead center of lower peninsula)

            Occupation:
            • Healthcare- Licensed & Registered Respiratory Therapist (RRT) for MidMichigan Health, a University of Michigan Health System.

          #5
          I've had that happen with my Smoke a few times. In my case it's not wet probes, but moisture inside the unit itself If you have forced air heat you could set the unit on end over a vent and let it go half a day, that's what I do. The metal plug gets wet, and it gets the socket inside wet, this changes the electrical resistance resulting in crazy high numbers temporarily..at least this is what I suspect. I've never had to bake my Tworks probes, only Maverick.

          Comment

          • Troutman
            Club Member
            • Aug 2017
            • 6715
            • Republic of Texallence

            • OUTDOOR COOKERS
              22" Weber Kettle - Red Premium Limited Edition
              6 Burner Weber Summit Gasser
              22" and 18" Weber WSM Smoker
              18” Jumbo Joe
              36" double door Lyfe Tyme offset stick burner (SOLD !)
              Pitts & Spitts Pellet Pro 2436
              BBQ ACCESSORIES
              Classic Thermopen
              Thermoworks SMOKE
              Fireboard Pro with Pit Viper fan
              Grill Grates
              SNS for the 22" Weber kettle
              A-MAZE-N Smoker 12" Tube & Tray
              Weber stainless veggie basket
              Weber stainless fish basket
              Weber stainless rib rack
              Phat Mat cooking mats
              Barbestar BBQ Cooking Gloves
              WOOD & PELLET PREFERENCES
              For Beef (brisket, beef ribs, large clods/roasts) = 100% mesquite, oak or hickory
              For Chicken & other fowl = competition blend, cherry/oak/hickory
              For Turkey = 100% hickory or competition blend
              For Pork Shoulder = mesquite, oak or hickory
              For Pork Chops or Ribs = 100% applewood
              SOUS VIDE
              Anova Immersion Circulator 900 watt & 12 & 18 quart Rubbermaid containers with hinged sous vide lids
              INDOOR COOKWARE
              Generic Calphalon non-stick cookware set of pots and pans
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              La Creuset Cast Iron 7 quart Dutch Oven - Cherry Oval
              Old Revere Wear Copper & Stainless Pots (handed down)

              JA Henckels 15 piece Stainless Knife Set
              Victorinox 12" Fibrox Pro Slicing Knive
              Victorinox 6" Curved Boning Knife
              Set of Dalstrong Japanese Steak Knives

            #6
            I had a rash of bad probes from them, like 2 went out within 3-4 months. They replaced them both no questions asked. So far so good since then.

            Comment

            • Huskee
              Pit Boss/Manager
              • May 2014
              • 14325
              • central MI, USA
              • Follow me on Instagram, huskeesbarbecue

                Want a free bottle of whiskey? Check out my link to Flaviar.com, you join with it, we both get a $50 bottle free.

                Smokers / Grills
                • Yoder loaded Wichita offset smoker
                • PBC
                • Grilla Silverbac pellet grill
                • Slow 'N Sear Deluxe Kamado (SnSK)
                • Dyna-Glo XL Premium dual chamber charcoal grill
                • Weber 22" Original Kettle Premium (copper)
                • Weber 26" Original Kettle Premium (black)
                • Weber Jumbo Joe Gold (18.5")
                • Weber Smokey Joe Silver (14.5")
                • Brinkmann cabinet charcoal smoker (repurposed)

                Thermometers
                • (3) Maverick XR-50: 4-probe Wireless Thermometers
                • (7) Maverick ET-732s
                • (1) Maverick ET-735 Bluetooth (in box)
                • (1) Smoke by ThermoWorks
                • (1) Signals by ThermoWorks
                • Thermapen MkII, orange
                • ThermoPop, yellow
                • ThermoWorks ChefAlarm
                • Morpilot 6-probe wireless
                • ThermoWorks Infrared IRK2
                • ThermoWorks fridge & freezer therms as well

                Accessories
                • Instant Pot 6qt
                • Anova Bluetooth SV
                • Kitchen Aide mixer & meat grinder attachment
                • Kindling Cracker King (XL)
                • BBQ Dragon
                • Weber full & half chimneys, Char-Broil Half Time chimney
                • Weber grill topper
                • Slow 'N Sear Original, XL, and SnS Charcoal Basket (for Jumbo Joe)
                • Drip 'N Griddle Pan, 22' Easy Spin Grate, and Elevated Cooking grate, by ABCbarbecue
                • Pittsburgh Digital Moisture Meter

                Beverages
                • Favorite summer beer: Leinenkugels Summer & Grapefruit Shandy, Hamm's, Michelob Ultra Pure Gold
                • Fav other beer: DAB, Sam Adams regular, Third Shift amber or Coors Batch 19, Stella Artois
                • Fav cheap beers: Pabst, High Life, Hamm's & Stroh's
                • Most favorite beer: The one in your fridge
                • Wine: Red- big, bold, tannic & peppery- Petite Sirah, Zinfandel, Cabernet Sauv, Sangiovese, Syrah, etc
                • Whiskey: Buffalo Trace, Eagle Rare, E.H. Taylor, Blanton's, Old Forester 1870, Elijah Craig, Basil Hayden's. Neat please.
                • Scotch: Current favorite- The Arran (anything by them), Glenmorangie 12yr Lasanta, sherry cask finished. The Balvenie Double Wood, also like Oban 18yr, and The Glenlivet Nadurra (Oloroso sherry cask finished) among others. Neat please.

                About me
                Real name: Aaron
                Location: Farwell, Michigan- near Clare. (dead center of lower peninsula)

                Occupation:
                • Healthcare- Licensed & Registered Respiratory Therapist (RRT) for MidMichigan Health, a University of Michigan Health System.

              #7
              Originally posted by Troutman View Post
              I had a rash of bad probes from them, like 2 went out within 3-4 months. They replaced them both no questions asked. So far so good since then.
              That reminds me, I did have one probe go bad seemed like right away and they replaced one for me....however they made it a point to say something along the lines of "we'd be happy to give you one complimentary probe replacement" which I thought was an odd thing to say. If the next one fails you won't replace any more? Hmm..

              Comment

              • SierraBBQGuy
                Club Member
                • Jan 2018
                • 173
                • Shingle Springs CA
                • Grills and Smokers:
                  Engerbtrecht Braten 100 (wood and charcoal)
                  Blaze Grill (gasser)
                  Large Big Green Egg
                  Large WSM
                  Green Mountain Grills Davy Crockett (pellet)
                  Webber Jumbo Joe
                  Webber Smokey Joe

                  Favorites:
                  Sapphire martini up (bone dry) olive and a twist
                  Burbon barrel stout
                  Jonny Walker Blue - if someone else is buying

                #8
                I had this exact same message from them. Purchased a new probe for a Chefalarm to replace one that went bad after a number of years. When I got this second one it was bad, the third came with this massage.

                I also have 3 Thermapens, 2 have been repaired once, one has been replaces twice. I’ve always read these guys are supposed to be the best....with a price to match. They do have good customer service. Maybe just me, but the product reliability sure seems suspect.

                Comment

                • DWCowles
                  Founding Member
                  • Jul 2014
                  • 9760
                  • Smiths Grove, Ky
                  • Hi, my name is Darrell. I'm an OTR truck driver for over 25 years. During my off time I love doing backyard cooks. I have a 48" Lang Deluxe smoker, Rec-Tec pellet smoker,1 Weber Genesis 330, 1 Weber Performer (blue), 2 Weber kettles (1 black and 1 Copper), 1 26" Weber kettle, a WSM, 8 Maverick Redi Chek thermometers, a PartyQ, 2 SnS, Grill Grates, Cast Iron grates, 1 ThermoPop (orange) and 2 ThermoPens (pink and orange) and planning on adding more cooking accessories. Now I have an Anova sous vide, the Dragon blower and 2 Chef alarms from Thermoworks.

                  #9
                  Knock on wood (dang it, I hurt my knuckles) but I have been lucky so far with the Smoke and the probes.

                  Comment

                  • jgreen
                    Charter Member
                    • Oct 2014
                    • 2552
                    • Winnipeg Manitoba Canada
                    • Cookers:
                      Broil King XL
                      Broil King Smoke
                      Weber Kettle 26
                      Grilla Pellet smoker
                      Capital 40 natural gas
                      Napoleon Pro 22 kettle

                      Thermometer:
                      Maverick 733
                      Thermapen (ok..4 thermapens)
                      Thermo works DOT (or two)
                      Fireboard (probably my favourite)
                      Thermworks Smoke (or two)

                      Accessories:
                      SnS (original, plus and XL)
                      DnG pans, 6 or 7 of these
                      Vortex
                      Grillgrates
                      and, maybe some other toys as well

                    #10
                    Hope not. I like their products. Just picked up a second Smoke on the open box sale and have some thermapens and DOT’s as well so I have lots of probes on hand.

                    Comment

                    • Rjbachtold
                      Club Member
                      • Nov 2017
                      • 133
                      • La Monte, MO

                      #11
                      So I called thermoworks and the tech guy said that I need to make a shim with some aluminum foil to take some weight off of the proble from the lid. I have a BGE. They also replaced the probe no questions asked. Thankful for this company.

                      Comment


                      • Mudkat
                        Mudkat commented
                        Editing a comment
                        Wonder if you'll get the jelly beans? 😉
                    • Tazman01
                      Club Member
                      • Mar 2018
                      • 8
                      • NY

                      #12
                      I hope we get jelly beans 😋.

                      I had my food probe go Friday night starting a Boston butt.

                      I was trying my new fireboard / put viper fan I just got and wanted the smoke to compare temps. I put the food probe from fireboard in and out registered 37, then the smoke food probe registered 145. I rechecked thinking maybe I went through the bottom of the meat for some strange reason but I did not.

                      Next day I tried the same smoke probe and it still was way off just registering the air temp in my house. I then did an ice bath and it showed 145. So a quick call to customer service and got someone on a Saturday!! I explained to quality control and they laughed saying I must be using the wrong ice. He then confirmed my address and said I'm still under warranty and will ship out Monday. He also explained 3 main reasons for a probe failure.

                      Sill hoping I do get the jelly beans with my replacement probe.

                      Comment

                      • Bruce Z
                        Club Member
                        • Dec 2016
                        • 11
                        • Flower Mound, TX

                        #13
                        I'm having the same problem. They replaced the first probe. 2nd one is out of warranty.I also was told how the probe could fail. I'm pretty careful how it was used and stored. I don't think the 2nd probe was used 10 times. Right now I get a 35 degree difference in my 2 probes and it is the same if they are reversed in the Smoke itself. Over time the reading will just give a false reading with letters not numbers.So, is there another brand of probes that are more reliable and more durable that will work with the Smoke?

                        Comment

                        • JGo37
                          Club Member
                          • Apr 2018
                          • 1331
                          • the LOU
                          • Cookers:

                            22" Blackstone Griddle, with stand & hood
                            CharGriller Portable Firebox - so modified you'll BLOL
                            Kitchenaid #810 Charcoal Grill - highly modified
                            Weber BI-code Black Performer w/Igniter
                            Weber DE-code Red Limited - 'Lucille'

                            Accessories:

                            Ancient heavy CI Propane Turkey Fryer, for lighting chimneys
                            BBQ Dragon kettle shelves - 2
                            Fyre Dragon Kettle Drippin' Ring, Burnin' Cone & Drippin' Pan - 2 sets
                            Fyre Dragon Kettle Ribbin' Ring
                            Fyre Dragon Kettle 2-Zone Smokin' Sheet
                            OneGrill Rotisserie for the Kitchenaid
                            Smokenator
                            Smoking Tubes: 2x12" & 1x6"
                            SnS
                            Weber Gourmet Grill w/Griddle, Pizza Stone & Wok

                            My Helpers:

                            Anova 900W Sous Vide Cooker w/Radios
                            Instant Pot 6Q Duo
                            Nesco Tabletop Roaster
                            & the PIT!

                          #14
                          I got a boatload of probes from China - Wish.com - for almost free. So I don't really pay attention.

                          Comment


                          • Elton's BBQ
                            Elton's BBQ commented
                            Editing a comment
                            Do they work on the TW smoke?

                          • JGo37
                            JGo37 commented
                            Editing a comment
                            Elton's BBQ I don't have a TW.. seems to be a common connection. I believe the specs are in the online description, and you can look up the connection type for what you have. There's a handful of varying types carried on Wish.

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                        Professional Steakhouse Knife Set

                        masterbuilt gas smoker

                        Our founder, Meathead, wanted the same steak knives used by steakhouses such as Peter Luger, Smith & Wollensky, Morton's, Kobe Club, Palm, and many others. So he located the manufacturer and had them stamp our name on some. They boast pointed, temper-ground, serrated, high-carbon stainless-steel, half-tang blades with excellent cutting edge ability. The beefy hardwood handle provides a comfortable grip secured by three hefty rivets. He has machine washed his more than 100 times. They have never rusted and they stay shiny without polishing. Please note that we do not make, sell, or distribute these knives, they just engrave them with our name.

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                        Fireboard: The Ultimate Top Of The Line BBQ Thermometer

                        fireboard bbq thermometer

                        With the ability to monitor up to six temperatures simultaneously with either Bluetooth or Wifi on your mobile phone, tablet, or computer, Fireboard is the best digital thermometer we’ve tested.

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                        Finally, A Great Portable Pellet Smoker

                        Green Mountain Davey Crockett Grill

                        Green Mountain's portable Davy Crockett Pellet Smoker is one mean tailgating and picnic machine. But it's also gaining popularity with people who want to add a small, set it and forget it pellet smoker to their backyard arsenal. And with their WiFi capabilities you can control and monitor Davy Crocket from your smart phone or laptop.

                        Click here to read our detailed review and to order