Welcome!


This is a membership forum. As a guest, you can click around a bit. View 5 pages for free. If you would like to participate, please join.

[ Pitmaster Club Information | Join Now | Login | Contact Us ]

There are 4 page views remaining.

Announcement

Collapse

2021 Meat-Up In Memphis Canceled - Rescheduled for March 2022

We've unfortunately had to cancel the 2021 Meat-Up in Memphis. We are rescheduling for March 18-20, 2022. More details and re-booking info coming soon! For now click here for more info.
See more
See less

Thermoworks Smoke Gateway - Almost at my wits end with this POS - help!

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts
  • Rancherstriker
    Club Member
    • Jul 2016
    • 41
    • Queretaro, Mexico
    • Cooking with:
      Weber performer 22.5"
      Weber Chimney Starter
      Smokenator

      Can help with: Paella, fresh pasta dishes.
      Can't help with: Bread and bakery

    Thermoworks Smoke Gateway - Almost at my wits end with this POS - help!

    So, enticed by the siren song of having my grill watched wherever I am in the house, I bought the gateway... Smoke is a GREAT product, but I'm having a LOT of problems getting this thing to work.

    I managed to make it connect to wifi and sync with the smoke. but then, if the unit is not next to the smoke, it disconnects and I have to delete the device from the app, do a hard reset and re-add and re-connect everything again for it to get working again.

    This can be as intended... anyone here got this thing and had better luck than I?
  • Huskee
    Administrator
    • May 2014
    • 15541
    • central MI, USA
    • Follow me on Instagram, huskeesbarbecue

      Smokers / Grills
      • Yoder loaded Wichita offset smoker
      • PBC
      • Grilla Silverbac pellet grill
      • Slow 'N Sear Deluxe Kamado (SnSK)
      • Masterbuilt Gravity 560
      • Weber 22" Original Kettle Premium (copper)
      • Weber 26" Original Kettle Premium (black)
      • Weber 26" Original Kettle Premium (light blue)
      • Weber Jumbo Joe Gold (18.5")
      • Weber Smokey Joe Silver (14.5")
      • Brinkmann cabinet charcoal smoker (repurposed)

      Thermometers
      • (3) Maverick XR-50: 4-probe Wireless Thermometers
      • (7) Maverick ET-732s
      • (1) Maverick ET-735 Bluetooth (in box)
      • (1) Smoke X4 by ThermoWorks
      • Thermapen MkII, orange
      • ThermoPop, yellow
      • ThermoWorks ChefAlarm
      • Morpilot 6-probe wireless
      • ThermoWorks Infrared IRK2
      • ThermoWorks fridge & freezer therms as well

      Accessories
      • Instant Pot 6qt
      • Anova Bluetooth SV
      • Kitchen Aide mixer & meat grinder attachment
      • Kindling Cracker King (XL)
      • BBQ Dragon
      • Weber full & half chimneys, Char-Broil Half Time chimney
      • Weber grill topper
      • Slow 'N Sear Original, XL, and SnS Charcoal Basket (for Jumbo Joe)
      • Drip 'N Griddle Pan, 22' Easy Spin Grate, and Elevated Cooking grate, by ABCbarbecue
      • Pittsburgh Digital Moisture Meter

      Beverages
      • Favorite summer beer: Leinenkugels Summer & Grapefruit Shandy, Hamm's, Michelob Ultra Pure Gold
      • Fav other beer: DAB, Sam Adams regular, Third Shift amber or Coors Batch 19, Stella Artois
      • Fav cheap beers: Pabst, High Life, Hamm's & Stroh's
      • Most favorite beer: The one in your fridge
      • Wine: Red- big, bold, tannic & peppery- Petite Sirah, Zinfandel, Cabernet Sauv, Sangiovese, Syrah, etc
      • Whiskey: Buffalo Trace, Eagle Rare, E.H. Taylor, Blanton's, Old Forester 1870, Elijah Craig, Basil Hayden's. Neat please.
      • Scotch: Current favorite- The Arran (anything by them), Glenmorangie 12yr Lasanta, sherry cask finished. The Balvenie Double Wood, also like Oban 18yr, and The Glenlivet Nadurra (Oloroso sherry cask finished) among others. Neat please.

      About me
      Real name: Aaron
      Location: Farwell, Michigan- near Clare. (dead center of lower peninsula)

      Occupation:
      • Healthcare- Licensed & Registered Respiratory Therapist (RRT) for MidMichigan Health, a University of Michigan Health System.

    #2
    I'm trying to find some help for you...

    Comment

    • Rancherstriker
      Club Member
      • Jul 2016
      • 41
      • Queretaro, Mexico
      • Cooking with:
        Weber performer 22.5"
        Weber Chimney Starter
        Smokenator

        Can help with: Paella, fresh pasta dishes.
        Can't help with: Bread and bakery

      #3
      thanks! I have been looking in the internet but all I found are rave reviews on how this thing is awesome. Other than the official Thermoworks instructions and video couldn't find a thing

      Comment


      • EdF
        EdF commented
        Editing a comment
        The Thermoworks people take customer support seriously. Drop them a line!
    • Huskee
      Administrator
      • May 2014
      • 15541
      • central MI, USA
      • Follow me on Instagram, huskeesbarbecue

        Smokers / Grills
        • Yoder loaded Wichita offset smoker
        • PBC
        • Grilla Silverbac pellet grill
        • Slow 'N Sear Deluxe Kamado (SnSK)
        • Masterbuilt Gravity 560
        • Weber 22" Original Kettle Premium (copper)
        • Weber 26" Original Kettle Premium (black)
        • Weber 26" Original Kettle Premium (light blue)
        • Weber Jumbo Joe Gold (18.5")
        • Weber Smokey Joe Silver (14.5")
        • Brinkmann cabinet charcoal smoker (repurposed)

        Thermometers
        • (3) Maverick XR-50: 4-probe Wireless Thermometers
        • (7) Maverick ET-732s
        • (1) Maverick ET-735 Bluetooth (in box)
        • (1) Smoke X4 by ThermoWorks
        • Thermapen MkII, orange
        • ThermoPop, yellow
        • ThermoWorks ChefAlarm
        • Morpilot 6-probe wireless
        • ThermoWorks Infrared IRK2
        • ThermoWorks fridge & freezer therms as well

        Accessories
        • Instant Pot 6qt
        • Anova Bluetooth SV
        • Kitchen Aide mixer & meat grinder attachment
        • Kindling Cracker King (XL)
        • BBQ Dragon
        • Weber full & half chimneys, Char-Broil Half Time chimney
        • Weber grill topper
        • Slow 'N Sear Original, XL, and SnS Charcoal Basket (for Jumbo Joe)
        • Drip 'N Griddle Pan, 22' Easy Spin Grate, and Elevated Cooking grate, by ABCbarbecue
        • Pittsburgh Digital Moisture Meter

        Beverages
        • Favorite summer beer: Leinenkugels Summer & Grapefruit Shandy, Hamm's, Michelob Ultra Pure Gold
        • Fav other beer: DAB, Sam Adams regular, Third Shift amber or Coors Batch 19, Stella Artois
        • Fav cheap beers: Pabst, High Life, Hamm's & Stroh's
        • Most favorite beer: The one in your fridge
        • Wine: Red- big, bold, tannic & peppery- Petite Sirah, Zinfandel, Cabernet Sauv, Sangiovese, Syrah, etc
        • Whiskey: Buffalo Trace, Eagle Rare, E.H. Taylor, Blanton's, Old Forester 1870, Elijah Craig, Basil Hayden's. Neat please.
        • Scotch: Current favorite- The Arran (anything by them), Glenmorangie 12yr Lasanta, sherry cask finished. The Balvenie Double Wood, also like Oban 18yr, and The Glenlivet Nadurra (Oloroso sherry cask finished) among others. Neat please.

        About me
        Real name: Aaron
        Location: Farwell, Michigan- near Clare. (dead center of lower peninsula)

        Occupation:
        • Healthcare- Licensed & Registered Respiratory Therapist (RRT) for MidMichigan Health, a University of Michigan Health System.

      #4
      Yeah, T-works will be the best resource.

      Comment

      • Bill McGrath
        Thermometer Guru
        • Jul 2014
        • 16
        • Depends on season - we're full-time RVers.
        • Anything worth doing is worth overdoing; excess in moderation!
          Favorite libation: wine, closely followed by artisan beers
          My Gear:
          18.5 Weber Smokey Mountain smoker
          Coleman gas grill (I'm an RVer - limited space)
          Grill Grates
          Auber Inst. Thermostatic Temperature Controller
          ThermoWorks Thermapen thermometer
          ThermoWorks TempTest 1 thermometer
          ThermoWorks Reference Thermapen thermometer
          ThermoWorks TW8060 two-channel thermometer
          ThermoWorks BlueTherm Duo thermometer
          ThermoWorks IR-GUN-S Infrared thermometer
          6-8 K-type thermocouple probes
          Maverick ET-732 Wireless Remote thermometer
          Polder Grill Surface Temperature thermometer
          ThermoWorks TimeStick clock/timer
          ThermoWorks 3001 Dry Well heat source (calibration tool)

        #5
        I tested the Gateway, and the review can be found as an addendum to the Smoke review. I struggled with it as well, but I suspect that the problems were due to some incompatibilities between my router and the Gateway itself. I'm a full-time RVer, and our router only connects to the Internet when we're in our home park. So I tried to connect it to my ATT my-fi modem/router. I couldn't get that to work. I went back and forth with tech support - who were very responsive - and I finally said I'd put off testing it until I could get my ActionTec router connected to a DSL line at home. I haven't had any problems since.

        The sort of problems you're having really should be addressed to ThermoWorks. They should have enough experience with users in the field that they can pinpoint problems quickly. I'm not a huge fan of the way the setup works, and I've made that point to the manufacturer. Give them a call and ask for Amanda - she's the guru on this equipment. My guess is that she'll be able to get you up and on the air.

        Bill McGrath

        Comment

        • Rancherstriker
          Club Member
          • Jul 2016
          • 41
          • Queretaro, Mexico
          • Cooking with:
            Weber performer 22.5"
            Weber Chimney Starter
            Smokenator

            Can help with: Paella, fresh pasta dishes.
            Can't help with: Bread and bakery

          #6
          Thanks Bill!

          Comment

          • Spinaker
            Moderator
            • Nov 2014
            • 10997
            • Land of Tonka
            • John "J R"
              Instagram: JRBowlsby
              Smokin' Hound Que
              Minnesota/ United States of America

              ********************************************
              Assistants
              Dexter (Beagle mix)
              Kinnick (American Foxhound)
              ************************

              Grills/Smokers/Fryers
              Big Green Egg (Large) X3
              Blackstone 36" Outdoor Griddle 4-Burner

              Karubeque C-60
              Kamado Joe Jr. (Black)
              Lodge L410 Hibachi
              Pit Barrel Cooker
              Pit Barrel Cooker 2.0
              R&V Works FF2-R-ST 4-Gallon Fryer

              Weber Spirit Gasser
              ******************.
              Thermometers
              FireBoard (Base Package)
              Thermoworks ThermaPen (Red)
              Thermoworks MK4 (Orange)
              **************

              Accessories
              Big Green Egg Plate Setter
              Benzomatic TS4000 Torch X 2
              Benzomatic TS800 High Temp Torch X 2

              Bayou Classic 44 qt Stainless Stock Pot
              Bayou Classic 35K BTU Burner

              Digi Q DX2 (Medium Pit Viper Fan)
              Dragon VT 2-23 C Torch
              Eggspander Kit X2
              Field Skillet No. 8,10,12

              Finex Cat Iron Line
              FireBoard Drive
              Lots and Lots of Griswold Cast Iron
              Grill Grates
              Joule Water Circulator
              KBQ Fire Grate

              Kick Ash Basket (KAB) X4
              Lots of Lodge Cast Iron
              Husky 6 Drawer BBQ Equipment Cabinet
              Large Vortex
              Marlin 1894 .44 Magnum
              Marquette Castings No. 13 (First Run)
              Smithey No. 12
              Smokeware Chimney Cap X 3
              Stargazer No.10, 12
              Tool Wizard BBQ Tongs
              Univex Duro 10" Meat Slicer
              ********************************
              Fuel
              FOGO Priemium Lump Charcoal
              Kingsford Blue and White
              Rockwood Lump Charcoal
              Apple, Cherry & Oak Log splits for the C-60
              **************************

              Cutlery
              Buck 119 Special
              Cuda 7' Fillet Knife

              Dexter 12" Brisket Sword
              Global
              Shun
              Wusthof
              *******
              Next Major Purchase
              Lone Star Grillz 24 X 48 Offset

            #7
            Or call Fireboard............

            Comment

            • Rancherstriker
              Club Member
              • Jul 2016
              • 41
              • Queretaro, Mexico
              • Cooking with:
                Weber performer 22.5"
                Weber Chimney Starter
                Smokenator

                Can help with: Paella, fresh pasta dishes.
                Can't help with: Bread and bakery

              #8
              Originally posted by Spinaker View Post
              Or call Fireboard............
              huh. Had I know this was around wouldn't have bought the smoke.

              Comment

              • Bill McGrath
                Thermometer Guru
                • Jul 2014
                • 16
                • Depends on season - we're full-time RVers.
                • Anything worth doing is worth overdoing; excess in moderation!
                  Favorite libation: wine, closely followed by artisan beers
                  My Gear:
                  18.5 Weber Smokey Mountain smoker
                  Coleman gas grill (I'm an RVer - limited space)
                  Grill Grates
                  Auber Inst. Thermostatic Temperature Controller
                  ThermoWorks Thermapen thermometer
                  ThermoWorks TempTest 1 thermometer
                  ThermoWorks Reference Thermapen thermometer
                  ThermoWorks TW8060 two-channel thermometer
                  ThermoWorks BlueTherm Duo thermometer
                  ThermoWorks IR-GUN-S Infrared thermometer
                  6-8 K-type thermocouple probes
                  Maverick ET-732 Wireless Remote thermometer
                  Polder Grill Surface Temperature thermometer
                  ThermoWorks TimeStick clock/timer
                  ThermoWorks 3001 Dry Well heat source (calibration tool)

                #9
                Keep in mind that the original Smoke, without the Gateway, allowed you to use its own receiver. IMO, this is a better solution than having to play with my phone all the time. Ok, I'm an old fart, resistant to new technologies, but the simple receiver really tells me all I need to know. I rarely travel afar while I'm cooking, so the ability to check on my cook while off having a pint at the pub isn't a feature I would use much. To each his own...

                Comment


                • Spinaker
                  Spinaker commented
                  Editing a comment
                  I hear you on not leaving your cooker much but, It's nice to not have a receiver to worry about. When it's built into your phone, you don't need the extra handset.
                  Not to mention having WIFI built into Fireboard, instead of having to buy a bridge to make it wireless.

                  But like you said, To Each his own.....

                • RobertC
                  RobertC commented
                  Editing a comment
                  Part of the promise of the Gateway was extended range; another part was a temperature log. I don't travel far while cooking either, but the current Smoke remote won't work if I'm in my front yard and the transmitter is in my back yard. And, it would be handy to have a log.
              • DWCowles
                Founding Member
                • Jul 2014
                • 9696
                • Smiths Grove, Ky
                • Hi, my name is Darrell. I'm an OTR truck driver for over 25 years. During my off time I love doing backyard cooks. I have a 48" Lang Deluxe smoker, Rec-Tec pellet smoker,1 Weber Genesis 330, 1 Weber Performer (blue), 2 Weber kettles (1 black and 1 Copper), 1 26" Weber kettle, a WSM, 8 Maverick Redi Chek thermometers, a PartyQ, 2 SnS, Grill Grates, Cast Iron grates, 1 ThermoPop (orange) and 2 ThermoPens (pink and orange) and planning on adding more cooking accessories. Now I have an Anova sous vide, the Dragon blower and 2 Chef alarms from Thermoworks.

                #10
                Yep, I would call Thermoworks customer service, nice folks.

                Comment

                • Rancherstriker
                  Club Member
                  • Jul 2016
                  • 41
                  • Queretaro, Mexico
                  • Cooking with:
                    Weber performer 22.5"
                    Weber Chimney Starter
                    Smokenator

                    Can help with: Paella, fresh pasta dishes.
                    Can't help with: Bread and bakery

                  #11
                  Originally posted by Bill McGrath View Post
                  Keep in mind that the original Smoke, without the Gateway, allowed you to use its own receiver. IMO, this is a better solution than having to play with my phone all the time. Ok, I'm an old fart, resistant to new technologies, but the simple receiver really tells me all I need to know. I rarely travel afar while I'm cooking, so the ability to check on my cook while off having a pint at the pub isn't a feature I would use much. To each his own...
                  my problem with the smoke is mainly for overnight cooks. the receiver won't work on my bedroom (too many walls). otherwise it works fine if im on the tv room or such. I'll keep the smoke for my second grill and switch to the fireboard for my main cooks.

                  I've been using the anova sous vide and its great to be at work and check on the cook from there, and I bought the gateway under the impression that I was going to be able to do the same thing. apparently you can, the problem is the app (its AWFUL) and the fact that if the thing disconnects for some reason you have to be physically there to do all the setup again

                  Comment

                  • Bill McGrath
                    Thermometer Guru
                    • Jul 2014
                    • 16
                    • Depends on season - we're full-time RVers.
                    • Anything worth doing is worth overdoing; excess in moderation!
                      Favorite libation: wine, closely followed by artisan beers
                      My Gear:
                      18.5 Weber Smokey Mountain smoker
                      Coleman gas grill (I'm an RVer - limited space)
                      Grill Grates
                      Auber Inst. Thermostatic Temperature Controller
                      ThermoWorks Thermapen thermometer
                      ThermoWorks TempTest 1 thermometer
                      ThermoWorks Reference Thermapen thermometer
                      ThermoWorks TW8060 two-channel thermometer
                      ThermoWorks BlueTherm Duo thermometer
                      ThermoWorks IR-GUN-S Infrared thermometer
                      6-8 K-type thermocouple probes
                      Maverick ET-732 Wireless Remote thermometer
                      Polder Grill Surface Temperature thermometer
                      ThermoWorks TimeStick clock/timer
                      ThermoWorks 3001 Dry Well heat source (calibration tool)

                    #12
                    Call me Darth, but I've been poking around on the Dark Side lately. After reading articles on it, I bought an Instant Pot, an all-in-one device that will do pressure cooking, sauteing, slow cooking, making rice, baking AND sous vide. I can set the water temp to anything I want and it will hold it there for as long as I program it to. I've checked the accuracy using my ThermoWorks TempTest1, and it stays within a degree or two of the settings. I've cooked up some Costco top sirloins and they were excellent when warmed to 130ºF in the Instant Pot and seared on the grill. I cooked up some of Meathead's Kansas City barbecue sauce, including the tamarind paste ingredient, then applied it to some pressure-cooked wings before putting them under the broiler to finish. Dynamite! So many gadgets; so little money!

                    Comment


                    • Troutman
                      Troutman commented
                      Editing a comment
                      Friend of mine just bought an Instant Pot. I'm very interested in seeing your take on it after you use it for a while. I have an Anova and am very happy with it, but the pressure cooker, rice maker, slow cooker combo is what intrigues me.
                  • Troutman
                    Club Member
                    • Aug 2017
                    • 7989
                    • 1521

                    • OUTDOOR COOKERS

                      BBQ ACCESSORIES

                      WOOD & PELLET PREFERENCES

                      SOUS VIDE

                      INDOOR COOKWARE


                    #13
                    As to the Smoke, I've not had any problems with readouts. What I am experiencing is probe failure. I had one probe go haywire in the middle of a cook. I called ThermoWorks and they rushed me a new probe, I mean I had it within like 48 hours. The new probe, which is like 6-8 weeks old now, read beautifully yesterday cooking a chicken, temp got right up to 158* in the breast (so I was about to pull the bird) THEN all of a sudden it dropped to 148* and started DOWNWARD. I'm like, what the heck? Pulled out my Thermopen and breast was right at 159* so chicken was perfect but new probe is shot. I'm SV some meat right now at 132* and took out all my probes and tested them. Only two that were way off were the Themo probes. Hate to have to call them again but this could get old real fast.

                    One word..... hope Santa brings me that Fireboard.......

                    Comment


                    • Thunder77
                      Thunder77 commented
                      Editing a comment
                      I guess I have better luck than you with Thermoworks probes. I just recently replaced my first TW probe after two years of use.
                  • Rancherstriker
                    Club Member
                    • Jul 2016
                    • 41
                    • Queretaro, Mexico
                    • Cooking with:
                      Weber performer 22.5"
                      Weber Chimney Starter
                      Smokenator

                      Can help with: Paella, fresh pasta dishes.
                      Can't help with: Bread and bakery

                    #14
                    I bought an Anova for sous-viding steaks. I do them at 54°c (Medium rare) and then finish them up on the grill with the slow n sear. AWESOME.
                    Been thinking to do what the SV community call "Can't F*ck it up fried chicken" (Basically, do the chicken sous vide, then just dip and fry the coating.) But then I found about kettle fried chicken...

                    Comment

                    • allsid
                      AmazingRibs.com's Head Fire Starter
                      • Apr 2017
                      • 359
                      • Missoula, Montana USA
                      • Check me out on Instagram:
                        @GrillingMontana

                      #15
                      Gateway kicked my butt Rancherstriker until I put my tail between my legs and called TW. Has worked fine since. I hope you have the same experience as it is fun to monitor from your mobile device.

                      Comment

                      Announcement

                      Collapse

                      2021 Meat-Up In Memphis Canceled - Rescheduled for March 2022

                      We've unfortunately had to cancel the 2021 Meat-Up in Memphis. We are rescheduling for March 18-20, 2022. More details and re-booking info coming soon! For now click here for more info.
                      See more
                      See less
                      Working...
                      X
                      false
                      0
                      Guest
                      500
                      ["pitmaster-my-membership","login","join-pitmaster","lostpw","reset-password","special-offers","help","nojs","meat-ups","gifts","authaau-alpha","ebooklogin-start","alpha","start"]
                      false
                      false
                      {"count":0,"link":"/forum/announcements/","debug":""}
                      Meat-Up in Memphis