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Smoke Thermometer Malfunctioning

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  • troymeister
    troymeister
    Charter Member
    • Aug 2014
    • 1488
    • Forest Park Il
    • Weber 26

      Weber Performer 22.5, Weber 18.5, WSM 18.5, Smokey Joe

      2 Slow N Sears, Charcoal Rotisserie, Kettle Pizza for Weber 22.5, Vortex, Grill Grates

      Smoke Thermometer, Igrill, Thermapen, Thermapop,Maverick 2 probe
      I love cooking with wine. Sometimes I put it in my food.

      One cannot have too many grills.
    #1

    Smoke Thermometer Malfunctioning

    My 1st Smoke thermometer started malfunctioning after the 1st or second cook. I called Thermoworks and they replaced it ASAP and I sent the other one back but kept the probes. The second one is now malfunctioning, I sent them pics of it malfunctioning again. They are sending me a 3rd overnight and they also said forget about sending the second one back. Wow...talk about customer service. How many jellybeans can I eat?
    Tags: None
    • 3 likes
  • Amajeff99
    Amajeff99
    Club Member
    • Feb 2017
    • 214
    • CT
    • I currently have 4 grills 2 gas (Weber spirit 700 and Weber 1000) 2 charcoal (Weber master touch 22 and PK360). I also have a cast iron hibachi and a joule Sous vide. I have multiple probe thermometers , MK4, Smoke, 2 chef alarm, ThermaQ and thermaK and a thermoworks IR with K probe port. for knives I love my Messermeister Olive elite and my TojironDP Gyutou. which I keep razor sharp using my edge-pro. I also have a weather station to keep an eye on good Grilling weather.
    #2
    Thermoworks has great customer service. I had a problem with a big and loud timer it was anything but loud and they replaced it right away. I also had an issue with a probe giving me crazy readings they were quick to send me a new one . I own a smoke just wondering what was it doing malfunction wise?

    Comment

    • RonB
      RonB
      Club Member
      • Apr 2016
      • 13147
      • Near Richmond VA
      • Weber Performer Deluxe
        SNS
        Pizza insert
        Rotisserie
        Smokenator 1000
        Cookshack Smokette Elite
        2 Thermapens
        Chefalarm
        Dot
        lots of probes.
        CyberQ
      #3
      My wife doesn't care what I order from Thermoworks as long as she gets the jellybeans.

      Comment

      • David Parrish
        David Parrish
        Founding Member - Pit Boss Emeritus
        • May 2014
        • 5042
        • Charlotte, NC
          • Slow 'N Sear Kamado (SnSK)
          • Lots of grills that work with Slow 'N Sear
          • LOTS of digital thermometers (my fav)
          • LOTS of accessories
          • Favorite Beer - Fat Tire
          • Favorite Bourbon - Woodford Reserve
          • Favorite White Wine - Cakebread Chardonnay
          • Favorite Red Wine - Yes, Please
          • President/Owner - SnS Grills
        #4
        Originally posted by RonB View Post
        My wife doesn't care what I order from Thermoworks as long as she gets the jellybeans.
        You just made that story up. There ain't no girl like that.
        • 2 likes

        Comment

        • Thunder77
          #4.1
          Thunder77 commented
          March 22, 2017, 07:41 AM
          Editing a comment
          I don't know about jelly beans, but my wife would go for chocolate!
        • RonB
          #4.2
          RonB commented
          March 22, 2017, 07:51 AM
          Editing a comment
          ABCBBQ Dave - of course I made it up - notice the wink after the ".".
      • Thunder77
        Thunder77
        Founding Member
        • Jul 2014
        • 2836
        • Halethorpe, MD
        • Weber 26.75" Kettle with SnS. Broil King Baron 5 burner. Akorn Kamado, and Akorn Jr kamado. Primo Oval Junior. Love grilling steaks, ribs, and chicken. Need to master smoked salmon Favorite cool weather beer: Sam Adams Octoberfest Favorite warm weather beer: Yuengling Traditional Lager All-time favorite drink: Single Malt Scotch
        #5
        Last box I got from Thermoworks, I had to assure my wife that it was a warranty replacement, NOT a new thermometer! Only then did she put down the frying pan she was about to whack me with....

        Comment

        • DWCowles
          DWCowles
          Founding Member
          • Jul 2014
          • 9703
          • Smiths Grove, Ky
          • Hi, my name is Darrell. I'm an OTR truck driver for over 25 years. During my off time I love doing backyard cooks. I have a 48" Lang Deluxe smoker, Rec-Tec pellet smoker,1 Weber Genesis 330, 1 Weber Performer (blue), 2 Weber kettles (1 black and 1 Copper), 1 26" Weber kettle, a WSM, 8 Maverick Redi Chek thermometers, a PartyQ, 2 SnS, Grill Grates, Cast Iron grates, 1 ThermoPop (orange) and 2 ThermoPens (pink and orange) and planning on adding more cooking accessories. Now I have an Anova sous vide, the Dragon blower and 2 Chef alarms from Thermoworks.
          #6
          For a product that supposed to be so GREAT people are having a lot of problems with it. Glad I still got my faithful old Mavericks.
          • 1 like

          Comment

          • Thunder77
            #6.1
            Thunder77 commented
            March 22, 2017, 08:56 AM
            Editing a comment
            I had a problem with mine at first, but it has been resolved. I think they had a problem in their first run. I personally will not go back to Maverick. Never really liked mine. Totally NOT intuitive, and crap for probes.
          • DWCowles
            #6.2
            DWCowles commented
            March 22, 2017, 09:01 AM
            Editing a comment
            Had my Mavericks going on 4 years now....zero problems.
          • ecowper
            #6.3
            ecowper commented
            March 22, 2017, 10:44 AM
            Editing a comment
            I've always like my Maverick ET-732. I totally don't worry about hi/lo temp alarms, so that aspect didn't really matter for me anyhow. For $60, the ET-732 is a great product.
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