Just received and did a chat which follows:
Brooke RichardsonHow may I help you today?
james morganGot an email with Cyber Monday deals.
Want the smoke but there is no discount.
Brooke RichardsonI'm sorry, there is no discount on Smoke. We just introduced it in October.
james morganOK, so the holiday specials page lets me buy it at full price?
Brooke RichardsonIt is full price but we are still letting everyone know about it.
james morganYeah, OK. Let marketing know that last email was a fail.
Brooke RichardsonI'm sorry, I will let them know.
james morganOh well. At least the competetor's product i have doesn't need replaced. LOVE the Thermopen though!
Brooke Richardson4:19 pmI'm happy you love your Thermapen.
----------------------------------------------------------------------------------- Yeah, that's what i thought. No discount?
Brooke RichardsonHow may I help you today?
james morganGot an email with Cyber Monday deals.
Want the smoke but there is no discount.
Brooke RichardsonI'm sorry, there is no discount on Smoke. We just introduced it in October.
james morganOK, so the holiday specials page lets me buy it at full price?
Brooke RichardsonIt is full price but we are still letting everyone know about it.
james morganYeah, OK. Let marketing know that last email was a fail.

Brooke RichardsonI'm sorry, I will let them know.
james morganOh well. At least the competetor's product i have doesn't need replaced. LOVE the Thermopen though!
Brooke Richardson4:19 pmI'm happy you love your Thermapen.
----------------------------------------------------------------------------------- Yeah, that's what i thought. No discount?
Comment