My wife ordered a wok from The Wok Shop - https://wokshop.stores.yahoo.net/reworkwok.html - and they aren't responding to our emails. Has anyone else experienced problems with them?
Announcement
Collapse
No announcement yet.
The Wok Shop not responding to emails
Collapse
X
-
Club Member
- Aug 2017
- 7570
-
Primo XL
Weber 26"
Weber 22"
Weber 22"
Weber 18"
Weber Jumbo Joe
Weber Green Smokey Joe (Thanks, Mr. Bones!)
Weber Smokey Joe
Orion Smoker
DigiQ DX2
Slow 'N Sear XL
Arteflame 26.75" Insert
Blaze BLZ-4-NG 32-Inch 4-Burner Built-In
- With Rear Infrared Burner
- With Infrared Sear Burner
- With Rotisserie
Empava 2 Burner Gas Cooktop
Weber Spirit 210
- With Grillgrates
​​​​​​​ - With Rotisserie
Weber Q2200
Blackstone Pizza Oven
Portable propane burners (3)
Propane turkey Fryer
Fire pit grill
Tags: None
-
Administrator
- May 2014
- 19025
- Clare, Michigan area
-
Follow me on Instagram, huskeesbarbecue
Smokers / Grills- Yoder loaded Wichita offset smoker
- PBC
- Grilla Silverbac pellet grill
- Slow 'N Sear Deluxe Kamado (SnSK)
- Masterbuilt Gravity 560
- Masterbuilt Digital Charcoal Cabinet
- Weber 22" Original Kettle Premium (copper)
- Weber 26" Original Kettle Premium (light blue)
- Weber Jumbo Joe Gold (18.5")
- Weber Smokey Joe Silver (14.5")
- Brinkmann cabinet charcoal smoker (repurposed)
Thermometers- SnS 500 4-probe wireless
- (3) Maverick XR-50 4-probe Wireless Thermometers
- A few straggler Maverick ET-732s
- Maverick ET-735 Bluetooth (in box)
- Smoke X4 by ThermoWorks
- Thermapen MkII, orange & purple
- ThermoPop, yellow, plus a few more in a drawer for gifts
- ThermoWorks ChefAlarm (wife's)
- Morpilot 6-probe wireless
- ThermoWorks Infrared IRK2
- ThermoWorks fridge & freezer therms as well
Accessories- Instant Pot 6qt
- Anova Bluetooth SV
- Kitchen Aide mixer & meat grinder attachment
- Kindling Cracker King (XL)
- a couple BBQ Dragons
- Weber full & half chimneys, Char-Broil Half Time chimney
- Weber grill topper
- Slow 'N Sear Original, XL, and SnS Charcoal Basket (for Jumbo Joe)
- Drip 'N Griddle Pans, 22' Easy Spin Grate, and Elevated Cooking grate, by SnSGrills
- Pittsburgh Digital Moisture Meter
Beverages- Favorite summer beers: Leinenkugels Summer & Grapefruit Shandy, Hamm's, Michelob Ultra Pure Gold
- Fav other beers: Zombie Dust (an IPA by 3 Floyd's Brewing), Austin Bros IPA, DAB, Sam Adams regular, Third Shift amber or Coors Batch 19, Stella Artois
- Fav cheap beers: Pabst, High Life, Hamm's & Stroh's
- Most favorite beer: The one in your fridge
- Wine: Red- big, bold, tannic & peppery- Petite Sirah, Zinfandel, Cabernet Sauv, Sangiovese, Syrah, etc
- Whiskey: Buffalo Trace, E.H. Taylor, Blanton's, Old Forester 1870, Elijah Craig Toasted, Basil Hayden's. Neat please.
- Scotch: Current favorite- The Arran (anything by them), Glenmorangie 12yr Lasanta, sherry cask finished. The Balvenie Double Wood, also like Oban 18yr, and The Glenlivet Nadurra (Oloroso sherry cask finished) among others. Neat please.
About me
Real name: Aaron
Location: Farwell, Michigan- near Clare. (dead center of lower peninsula)
Occupation:- Healthcare- Licensed & Registered Respiratory Therapist (RRT) at MyMichigan Health, a University of Michigan Health System.
-
Charter Member
- Aug 2014
- 2226
- Forest Park Il
-
Weber 26
Weber Performer 22.5, Weber 18.5, WSM 18.5, Smokey Joe
2 Slow N Sears, Charcoal Rotisserie, Kettle Pizza for Weber 22.5, Vortex, Grill Grates
Smoke Thermometer, Igrill, Thermapen, Thermapop,Maverick 2 probe
I love cooking with wine. Sometimes I put it in my food.
One cannot have too many grills.
I called them to inquire about my new wok that took a little while to get. It seems like a family operation and English is definitely not the first language. However they told me they were slammed with orders and please be patient. They make the woks on site. They said the endorsement from Kenji Lopez was almost overwhelming to them. Anyhow I got my awesome new wok in about 3 weeks maybe 4. I'd say try calling and give them your order number. They will give you an abrupt but good answer. The lady told me in a very kind Chinese accent, "Look! We know woks. We make dem here! Take Time! Don't worry! You get your wok soon!...Maybe next week..." I got the shipping notification a few days later.Last edited by troymeister; February 15, 2023, 05:08 PM.
- Likes 5
Comment
-
I have had a few woks over the years. The quality of this one is really good. It is a good carbon steel and solidly made. I personally think Jeff Bezos has enough money. I only use Amazon when I have to now.
- 2 likes
-
Your report makes me want to buy a wok from them. And I haven’t even used the one I just bought from Ace Mart in Dallas.
- 3 likes
-
It’s good to hear Tane Chan & crew is doing well. Things were not so nice during Covid & the ensuing anti-oriental twist of the cultural kind.
- Likes 4
Comment
-
Very cool troymeister ! They are good people.
- 1 like
-
That is so cool! It’s worth the wait IMO. For anyone thinking of ordering from them, if you can’t wait, get you a cheap wok from Walmart or wherever, to tide you over, should also give you time to practice.
- 1 like
-
Panhead John If I was impatient I would skip Walmart and get one from a local Asian market.
- 1 like
-
Club Member
- Jan 2016
- 2277
- Chilltown, USA
-
Primo Oval XL Ceramic Cooker
Pit Barrel Cooker
2x Mavrick 732
Therma Pen Orange
Favorite Bourbon Blanton's
SF Giants
MCS wish list - Lone Star Grillz off set
Yes they aren’t very professional. It took me many many follow up calls to reach them and sort out my order. I eventually did and love my wok, but sheesh!
Comment
-
Club Member
- Jun 2018
- 4877
- Brentwood CA
-
LSG large insulated cabinet
Yoder YS640
LSG 48" Santa Maria Gill
SNS travel kettle
FireBoard controller and PitBull fan
FireBoard 2 Drive
Thermapen Mk4
Thermapen One
Avid Armor USV32 Vacuum Sealer
KWS 10" slicer
When I ordered my wok from the Wok Shop it was a while with no response to emails. I called and got ahold of Tane Chan, she was apologetic and said they had been very busy. She asked what it was I ordered and then said you don't want that one (wood handled) The metal handle is what you want. She explained why and I agreed. It was shipped that day.
Very happy with the wok and the service.
- Likes 2
Comment
-
RickyBobby It was the small wooden handle. It can be problematic when seasoning the wok. The main wood handle is easily removed , not the small one.
- 1 like
-
Thanks ofelles ! That make sense. I was thinking of ordering another wok and was planning on the single wood handle round bottom version.
- 1 like
-
Club Member
- Aug 2017
- 7570
-
Primo XL
Weber 26"
Weber 22"
Weber 22"
Weber 18"
Weber Jumbo Joe
Weber Green Smokey Joe (Thanks, Mr. Bones!)
Weber Smokey Joe
Orion Smoker
DigiQ DX2
Slow 'N Sear XL
Arteflame 26.75" Insert
Blaze BLZ-4-NG 32-Inch 4-Burner Built-In
- With Rear Infrared Burner
- With Infrared Sear Burner
- With Rotisserie
Empava 2 Burner Gas Cooktop
Weber Spirit 210
- With Grillgrates
​​​​​​​ - With Rotisserie
Weber Q2200
Blackstone Pizza Oven
Portable propane burners (3)
Propane turkey Fryer
Fire pit grill
- Likes 4
Comment
-
Club Member
- Apr 2018
- 4911
- Western Mass
-
Retired, living in Western Mass. Enjoy music, cooking and my family.
Current cookers Weber Spirit 3 burner. A 22" Kettle with vortex SnS and OnlyFire pizza oven. A Smokey Joe and the most recent addition a Pit Barrel Jr with bird hanger, 4 hooks and cover. ThermoWorks Smoke 2 probe, DOT, ThermoPop and a Thermapen Mk4. Recently added 2 TempSpike wireless meat thermometers.
I think I found what I want. I can deal with a loooong time to get it. I've gone 70 years without, I can wait a month or so. My question, they don't bill you until it ships, right? That is the norm. I would have an issue paying for something that has not shipped yet.
Comment
-
Club Member
- Nov 2017
- 7146
- Huntsville, Alabama
-
Jim Morris
Cookers- Slow 'N Sear Deluxe Kamado (2021)
- Camp Chef FTG900 Flat Top Grill (2020)
- Weber Genesis II E-410 w/ GrillGrates (2019)
- Weber Performer Deluxe 22.5" w/ GrillGrates & Slow 'N Sear & Drip N Griddle & Vortex & Party Q & Rotisserie (2007)
- Custom Built Offset Smoker (304SS, 22"x34" grate, circa 1985)
- King Kooker 94/90TKD 105K/60K dual burner patio stove
- Lodge L8D03 5 quart dutch oven
- Lodge L10SK3 12" skillet
- Anova
- Thermoworks Smoke w/ Wifi Gateway
- Thermoworks Dot
- Thermoworks Thermapen Classic
- Thermoworks RT600C
- Weber Connect
- Whatever I brewed and have on tap!
Huskee and RickyBobby and others - The reason you want the metal helper handle is that the wooden helper handle is not removable. It will burn on the grill or if you season the wok in the oven. The main handle is wood, but unscrews. Ask FireMan for pictures of his wok with a missing (burned off) helper handle… when the wood goes you have two little metal nubs sticking out.
I bet you can change up the order if it hasn’t shipped yet.
I have the 14” flat bottom with metal helper handle, from the Wok Shop. Got it in early winter 2021 and mostly use if I want a stir fry and don’t feel like going out to the flat top.
- Likes 1
Comment
-
Club Member
- Apr 2018
- 4911
- Western Mass
-
Retired, living in Western Mass. Enjoy music, cooking and my family.
Current cookers Weber Spirit 3 burner. A 22" Kettle with vortex SnS and OnlyFire pizza oven. A Smokey Joe and the most recent addition a Pit Barrel Jr with bird hanger, 4 hooks and cover. ThermoWorks Smoke 2 probe, DOT, ThermoPop and a Thermapen Mk4. Recently added 2 TempSpike wireless meat thermometers.
-
Club Member
- Aug 2017
- 7570
-
Primo XL
Weber 26"
Weber 22"
Weber 22"
Weber 18"
Weber Jumbo Joe
Weber Green Smokey Joe (Thanks, Mr. Bones!)
Weber Smokey Joe
Orion Smoker
DigiQ DX2
Slow 'N Sear XL
Arteflame 26.75" Insert
Blaze BLZ-4-NG 32-Inch 4-Burner Built-In
- With Rear Infrared Burner
- With Infrared Sear Burner
- With Rotisserie
Empava 2 Burner Gas Cooktop
Weber Spirit 210
- With Grillgrates
​​​​​​​ - With Rotisserie
Weber Q2200
Blackstone Pizza Oven
Portable propane burners (3)
Propane turkey Fryer
Fire pit grill
I'm still waiting for the wok but no longer worried about it. I'm also pretty sure my wife ordered the wok burner so I'm hoping to be cooking some time this spring. Hopefully, the wok gets here soon and I'll get it seasoned and start using it inside.
- Likes 2
Comment
-
Club Member
- Aug 2017
- 7570
-
Primo XL
Weber 26"
Weber 22"
Weber 22"
Weber 18"
Weber Jumbo Joe
Weber Green Smokey Joe (Thanks, Mr. Bones!)
Weber Smokey Joe
Orion Smoker
DigiQ DX2
Slow 'N Sear XL
Arteflame 26.75" Insert
Blaze BLZ-4-NG 32-Inch 4-Burner Built-In
- With Rear Infrared Burner
- With Infrared Sear Burner
- With Rotisserie
Empava 2 Burner Gas Cooktop
Weber Spirit 210
- With Grillgrates
​​​​​​​ - With Rotisserie
Weber Q2200
Blackstone Pizza Oven
Portable propane burners (3)
Propane turkey Fryer
Fire pit grill
We are still waiting and so started calling this morning. My wife is on Spring break so she had the time to call them 12 times between then and now. When she finally got a hold of them they were nice and apologetic. They explained how the NYT and Wirecutter articles have left them slammed. But they said they can ship our order in a few days and it'll take a few more to get here so I may be ready to wok in about a week!Last edited by Attjack; March 28, 2023, 02:40 PM.
- Likes 2
Comment
-
Club Member
- Aug 2017
- 7570
-
Primo XL
Weber 26"
Weber 22"
Weber 22"
Weber 18"
Weber Jumbo Joe
Weber Green Smokey Joe (Thanks, Mr. Bones!)
Weber Smokey Joe
Orion Smoker
DigiQ DX2
Slow 'N Sear XL
Arteflame 26.75" Insert
Blaze BLZ-4-NG 32-Inch 4-Burner Built-In
- With Rear Infrared Burner
- With Infrared Sear Burner
- With Rotisserie
Empava 2 Burner Gas Cooktop
Weber Spirit 210
- With Grillgrates
​​​​​​​ - With Rotisserie
Weber Q2200
Blackstone Pizza Oven
Portable propane burners (3)
Propane turkey Fryer
Fire pit grill
We are still waiting after talking to them on the phone 3 weeks ago when the said it would arrive in a week. We talked to them again and they said they don't know what happened but since it's been over 3 months they needed the credit card info again. They are saying once again it'll be here in a week.
Comment
-
The wok burner manufacturer I ordered from was also recommended by Kenji so they are also slammed. But on their website they are upfront about the long lead time that should be expected. However, they also beat their estimate and delivered much sooner. The Wok Shop should definitely be much more upfront about how long it may take.
- 1 like
Announcement
Collapse
No announcement yet.
Comment