Shout out to Anova and FireBoard

[Steve B]

A shout out to both companies for excellent customer service. I had a problem with my Anova and their customer service was right on the ball. Explained my issues, no not my personal issues, and they were more than willing to send me a new unit and a call tag to ship the defective one back. 2 thumbs up!!!

With my new FireBoard I couldn't connect to my wifi. So I called them. Got the answering machine. 10 minutes later I get a call back from Ted to help me out. Turns out there was some info in the unit and all it needed was to be cleared out and restarted. What impressed me was Ted was driving home from work and didn't want to wait until the next day. Now that's outstanding customer service. Great company.

[HouseHomey]

Thats awesome! Customer service is sorely needed these days. i am happy that your purchases are now taking the bad vibes away.

[EdF]

Yeah, it's a tough world out there, and it's awesome when companies go out of their way to be human!

[kmhfive]

Good News!

[GadjetGriller]

So you got to talk to Ted!! he is a real person! I had some trouble with my fireboard (as usual it was user error) I had not hooked it up to the wifi, I thought I had the fireboard web site could see my unit and worked like I thought it should but was not sending alerts to my phone??It was a overnight cook and the alerts were very important cause I wanted to sleep!! My old Maverick didn't reach to my bedroom so the alarm wouldn't work. (funny the Bluetooth did which is why I thought I was hooked up to Wifi) So anyway I emailed them at 1 am, At 1:05 am I got a response from "Ted" he ask the obvious question "Are you connected to the wifi?" Of course I was...wasn't I turns out a little digging and I wasn't?? so at 2 AM i sent im a request to show me how to set up the Wifi (I thought I already had so must have done something wrong) @ 215am I got back the "How to" and by 2:30 I was getting the alerts! I began to wonder if he was real or an automated AI? 3 Days later I was getting disconnect warnings? the unit was off and had been since the cook?? Emailed them again and again it was "Ted" who wrote back explaining what was going on. So then I was sure it was an AI. But you got to talk to him!! He must never sleep

[Steve B]

That's great. I guess they,he,Ted really want to make sure that their products work and they care. As I said in my initial post. Great company.