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Another ClickAkaushi error (fixed)

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    Another ClickAkaushi error (fixed)

    Just got my most recent order. It was packed nicely, it was frozen solid. The quality of the product looks excellent.

    I ordered 6 flatiron steaks and got 5.

    Robert credited me for the missing product within 10 minutes. But still. Y’know?

    This is problematic. IMO the quality of the product is high, and the price is really good. But man, what to do about the service?

    I guess the old adage is true: "Quality. Service. Price. Pick two." Have your eyes open.

    #2
    Could this be why the prices are good?

    Comment


      #3
      I'm still waiting for resolution to my Wild Fork order 2 weeks on now, so the fact they caught their error almost immediately after shipping is pretty good.

      Comment


        #4
        You mean, what do you do about human nature/error?
        You got great service, after the fact.
        At least you didn't get just 6 packs of ice.

        Comment


          #5
          I’ve definitely heard of some picking/packing and packaging issues, which do come with a headache. I personally haven’t had a mistake in an order or any poorly packaged items. But I am glad to know I need to be vigilant for them and that if I find them they will make it right.

          Comment


            #6
            I agree they could probably use an extra step to QA their orders before shipping. However, they fix and credit and send free product (to me) immediately which certainly makes it easy to continue to recommend them.

            Comment


              #7
              Yeah, I’m probably all scrambled today, I don’t know why.

              Comment


                #8
                I've had a couple of errors that they immediately corrected. I continue to order from them and I really like their beef. Out of the blue Click's CEO texted me this past Sunday to thank me for my patronage.

                Comment


                • STEbbq
                  STEbbq commented
                  Editing a comment
                  They do seem like a really good company that tries to do the right thing. I think we gotta keep supporting firms that do that even if inadvertently mistakes happen.

                • 58limited
                  58limited commented
                  Editing a comment
                  I agree. I think they just need a bit more training in the fulfillment department. Not a deal breaker for me since they respond quickly to claims and the meat is excellent for a great price.

                • Old Glory
                  Old Glory commented
                  Editing a comment
                  I got a text as well.

                #9
                If happens, human error. The automated systems may end the math problems, but after dinner, our check had Chicken Strips and Fries added, but we did not order.

                Comment


                  #10
                  Could also just be running a really small op and taking on a lot personally? Who knows really. The product as you mentioned is really damn good. Ill put with whatever here and there.

                  Comment


                    #11
                    Mine comes today so I'll report back with my experience. My previous 2 orders from them were flawless.

                    Comment


                      #12
                      I'm just about to pull the trigger on a brisket. I can deal with a mistake now and again as long as I trust that they will make it right, and that doesn't appear to be an issue.

                      Comment


                      • Huskee
                        Huskee commented
                        Editing a comment
                        I have one of their briskets coming today, kinda excited.

                      #13
                      I got my first order from them last night. A NY strip, an outside skirt, a massive chuckie a some shirt ribs. All frozen and pretty good looking. I will probably cook the strip tomorrow.
                      Click image for larger version

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