I had a grocery delivery scheduled for this morning which arrived at 10:30 am today. More than half of what I ordered was missing. I’m talking almost a hundred dollars worth of non meat stuff. I gave them a call. In less than 20 minutes I was refunded for all the things I didn’t receive. 5 minutes later I get a text that Betty is shopping my order and will be here by noon. I’m very pleased that I had a problem that was addressed immediately. I did have to pay for the new order but did get a 15 dollar discount. I realized there was a problem at 10:30 am and had it resolved by noon. That’s from a store that’s 26 miles away. Everyone has a problem once in a while. I received no questions asked great service to rectify that problem. I won’t ask for more than that.
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What do you presume woulda been done had you not discovered the mess up?-
Nothing. The delivery guy obviously left part of my order at another address. Walmart wouldn’t have known that unless either I or the person who got half my order called to tell them. We’ve been ordering from them for over 3 months, about once a week. This is the first issue of any kind. Like I said they took care of it immediately. I’m happy!
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