Yesterday during a cook, my pit probe crapped out before the cook was finished. This was really surprising because I had just replaced all probes back at the end of August. I called today, and they immediately said they'd ship a free replacement. I then said that while they were shipping something to me, I wanted to order a couple of kill plugs (pretty sure my dog decided the old one was a toy and it disappeared). When I said I was ready to give the credit card information to order the plugs, the rep said that since I'd been a customer so long and the plugs are so inexpensive, he'd throw those in for free, too. That was totally unexpected and just a wonderful thing to do.
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Club Member
- Sep 2019
- 2831
- Gainesville, FL
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I of course love smoked meats of all kinds, but also like quick cooks like chicken portions, pork tenderloins, steak and fish. Really into cooking of all kinds.
My outdoor kitchen has a Lone Star Grillz Adjustable and it is wonderful. There also is a Pit Boss 5 Burner Ultimate Griddle and a Pit Boss Copperhead pellet grill.
There is an outdoor fire pit that has grilling capability and limited Santa Maria-style grill raising and lowering.
FireBoard 2 Pro
Anova Precision Cooker
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Club Member
- Aug 2017
- 7679
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Primo XL
Weber 26"
Weber 22"
Weber 22"
Weber 18"
Weber Jumbo Joe
Weber Green Smokey Joe (Thanks, Mr. Bones!)
Weber Smokey Joe
Orion Smoker
DigiQ DX2
Slow 'N Sear XL
Arteflame 26.75" Insert
Blaze BLZ-4-NG 32-Inch 4-Burner Built-In
- With Rear Infrared Burner
- With Infrared Sear Burner
- With Rotisserie
Empava 2 Burner Gas Cooktop
Weber Spirit 210
- With Grillgrates
​​​​​​​ - With Rotisserie
Weber Q2200
Blackstone Pizza Oven
Portable propane burners (3)
Propane turkey Fryer
Fire pit grill
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- Glad to hear it. Like yourself @JimWhite I have had nothing but great dealings with them. In fact exceptional customer service from Lisa Joe.
- I have often read a lot of negative things posted on other forums talking negatively about their customer service.
- I pretty much chalk that up to unreasonable expectations OR escalation of customers tone while speaking to the customer service representitive. Never a good thing.
- Likes 1
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Club Member
- Sep 2019
- 2831
- Gainesville, FL
-
I of course love smoked meats of all kinds, but also like quick cooks like chicken portions, pork tenderloins, steak and fish. Really into cooking of all kinds.
My outdoor kitchen has a Lone Star Grillz Adjustable and it is wonderful. There also is a Pit Boss 5 Burner Ultimate Griddle and a Pit Boss Copperhead pellet grill.
There is an outdoor fire pit that has grilling capability and limited Santa Maria-style grill raising and lowering.
FireBoard 2 Pro
Anova Precision Cooker
Update: I already have gotten an email saying the pit probe and two kill plugs have been shipped, less than an hour and a half after the call.
- Likes 1
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