DynaQ/Pit Viper Issue

[fillirican]

I just received a DynaQ w/Pit Viper as an early Christmas gift. After I unboxed it, I noticed apparent damage/quality issue on the fan. Have any of you encountered this with BBQ Guru products before? If this is indicative of their products, I rather ask for a full refund than exchange. What do you guys think?

[grantgallagher]

I wouldnt say thats typical of them. So many people here use a pit viper and ive never seen/heard of something like that. Reach out to them and im sure they will do you right. Id have no qualms just getting a replacement.

[Dadof3Illinois]

Call or email them and send these pics. I’ve been using their products for several years without issues.

[fillirican]

Thank you guys for the input!

[jlazar]

Agree. I am happy with the Pit Viper. Makes you wonder how this got past their quality control.

[Richard Chrz]

I have never read anything negative, but, as a future customer of that, I’d like to know their response.

[fillirican]

I'll let you know how they respond.

[fillirican]

Update: A BBQ Guru sales representative reached out to me within 1 business day and sent out a replacement the same day. I am very happy with how they handled the situation.