Great customer service

[RonB]

In 2012 I bought a portable Duxtop induction cooktop. I haven't used it much, but I did last Sat. It wobbled when I set it on the Weber Performer table and I realized that one of the little rubber feet was missing. With some research, I found out that Duxtop is a brand from Secura. I emailed them to see if I could buy a set of the rubber feet, (a set to make sure all the feet were the same size). I did not expect an answer until today at the earliest.

About 2 hours after sending the email, I received a reply. They wanted a photo of the label on the back of the cooktop to make sure they sent the correct feet. They asked for my addy, but did not ask for any $$. They called it a courtesy replacement. I did not expect free feet for a 13 YO product.
I don't have any connection to Secura, but thought it was worth posting a link for the great CS:

https://www.thesecura.com/

[jecucolo]

It makes it all worth it when a company goes the extra mile! Thanks for sharing!

[jayjordan]

That’s how customer service is done!

[HawkerXP]

Nice!

By the wat Ron, how are you doing?

[RonB]

5 weeks. If my math is right, that puts the surgery close to Thanksgiving. I do hope I'm wrong. SWMBO is not able to take care of me, (if necessary), so our son has volunteered to come home to help.

I'm planning on cooking, portioning, vac sealing, and freezing some meals so that all that will be necessary is heating and plating.

I will get more details about recovery when I see the cardiologist on 9/30.

[HawkerXP]

Wishing you the least invasive / troubling for future results.

[LA Pork Butt]

We had 30 days of proteins cooked before my Knee Joint Replacement Surgery. If how I feel now 1 week after surgery holds up I will be up and cooking before we run out of the 30 day supply.

[Davek8282]

Thats good news on the induction burner, I have that same one and feel even better about that purchase now. Even better news about your health keep your spirits up.

[Carolyn]

I will save this one since they stand behind their products. It is so difficult to shop for things these days because you don't know if the company is any good.

[jfmorris]

I keep thinking I need a counter top induction burner, just to play with or if we are cooking more than will fit on the 4 burner stove. Then again, those cooks are just around holidays and parties, and the rest of the counter is full, and I end up finding ways to cook the spillover dishes on one or more grills...

Adding this one to an Amazon wish list though, just in case.

[RonB]

There is another reason to use a portable burner. I cook stuff outside that is either massy on the stove, or smells up the house. I do need to try woking on it...

[jfmorris]

RonB I have a 2 burner (65K and 102K BTU) and a single burner (65K BTU) outdoor burners that hook to a propane tank, so if I want to do some outdoor cooking, that's an option. I keep them in the garage for beer brewing, but also use them for things like shrimp boils. Just not often.

I too keep saying I need to try the wok on the 102K BTU jet burner but have yet to do so... If I am outside I end up using the griddle instead.