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Announcement

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2021 Meat-Up In Memphis Canceled - Rescheduled for March 2022

We've unfortunately had to cancel the 2021 Meat-Up in Memphis. We are rescheduling for March 18-20, 2022. More details and re-booking info coming soon! For now click here for more info.
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Thumbs Up To ChefSteps

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  • Bighorn Dave
    Club Member
    • Aug 2018
    • 263
    • Nampa, Idaho

    Thumbs Up To ChefSteps

    I purchased our Joule in February of 2016. Used it often and really appreciated how well it worked. Then around mid 2017 it acted up a little but with customer support ChefSteps got it working as designed. Well a couple of week ago I could not get it to pare with my wifi router. Managed to get it to work bluetooth but wasn't pleased with that option. To make this narrative a little shorter I eventually went to their web site to see what they recommend users try to correct these occasional hick ups but to no avail. I then contacted ChefSteps with the problem. They decided my Joule was beyond repair and are sending me a new one at no cost. The kicker is I bought it from Amazon. Now I don't know how you see it but for a product to be used for roughly 34 months, purchased from a second party vendor and to replace it without question is pretty darn amazing to me. At the time of purchase I was a little concerned with having to rely on an app to operate it but in the end game ChefSteps stands behind their product and have earned a high level of respect from me. I know there are other manufacturers that stand behind their product but those numbers are far to few. Thank you ChefSteps.
  • Troutman
    Club Member
    • Aug 2017
    • 7993
    • 1521

    • OUTDOOR COOKERS

      BBQ ACCESSORIES

      WOOD & PELLET PREFERENCES

      SOUS VIDE

      INDOOR COOKWARE


    #2
    That is newsworthy. I love companies that stand behind their products. Had a similar issue with my Fireboard, at the end of the day they just sent me a new one, more concerned about my upcoming large cook and getting me satisfied then trying to weasel out of their responsibility. It's refreshing to hear about good news for a change. Thanks for sharing that.

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    • RonB
      Club Member
      • Apr 2016
      • 13851
      • Near Richmond VA
      • Weber Performer Deluxe
        SNS
        Pizza insert
        Rotisserie
        Smokenator 1000
        Cookshack Smokette Elite
        2 Thermapens
        Chefalarm
        Dot
        lots of probes.
        CyberQ

      #3
      It's always very nice to hear great customer service stories.

      Comment

      • Bighorn Dave
        Club Member
        • Aug 2018
        • 263
        • Nampa, Idaho

        #4
        Originally posted by RonB View Post
        It's always very nice to hear great customer service stories.
        Amen to that since these stories are to few.

        Comment

        Announcement

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        2021 Meat-Up In Memphis Canceled - Rescheduled for March 2022

        We've unfortunately had to cancel the 2021 Meat-Up in Memphis. We are rescheduling for March 18-20, 2022. More details and re-booking info coming soon! For now click here for more info.
        See more
        See less
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        Meat-Up in Memphis