Shout out to Thermoworks' Customer Service

MBMorgan

Club Member

Joined: Sep 2015

Posts: 8360

Location: Colorado

> Weber Genesis EP-330
> Grilla Grills Original Grilla (OG) pellet smoker with Alpha/Connect
> Grilla Grills Pizza Oven
> Pit Barrel Cooker (gone to a new home)
> WeberQ 2000 (on "loan" to a relative (I'll never see it again))
> Old Smokey Electric (for chickens mostly - when it's too nasty out
to fiddle with a more capable cooker)
> Luhr Jensen Little Chief Electric - Top Loader circa 1990 (smoked fish & jerky)
> Thermoworks Smoke
> 3 Thermoworks Chef Alarms
> Thermoworks Thermapen One
> Thermoworks Thermapen Classic
> Thermoworks Thermopop
> Thermoworks IR-GUN-S
> Anova sous vide circulator
> Searzall torch
> BBQ Guru Rib Ring
> WÜSTHOF, Dalstrong, and Buck knives
> Paprika App on Mac and iOS
#1

Shout out to Thermoworks' Customer Service

July 16, 2016, 09:52 AM

Earlier this week, my (almost) year old black ChefAlarm died. It stopped recognizing probes. On Thursday (14th) around noon, I called Thermoworks Customer Service. The very nice gentleman with whom I spoke asked me to describe the problem and two minutes later he told me that he'd have a new replacement tested and shipped ASAP. It arrived this morning (16th) just before 0800. You just can't ask for better service than that! Those folks will keep my business forever ...
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Jerod Broussard

Moderator

Joined: Jun 2014

Posts: 13361

Location: East Texas

"Spray cheese, from the famous family of aerosol cheeses."
#2

July 16, 2016, 09:57 AM

Great news. I had an issue with a Thermapen. They took care of it ASAP above what I expected. And I got more jellybeans! Woohoo!
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1 comment

#2.1

Thunder77 commented

July 16, 2016, 09:47 PM

Editing a comment

Love the jelly beans!
RonB

Club Member

Joined: Apr 2016

Posts: 19263

Location: Near Richmond VA

Weber Performer Deluxe
SNS
Pizza insert
Rotisserie
Cookshack Smokette Elite
2 Thermapens
Chefalarm
Dot
lots of probes.
Fireboard
#3

July 16, 2016, 10:57 AM

I've had great service too, and my wife loves the jellybeans.
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fuzzydaddy

Club Member

Joined: Nov 2014

Posts: 5111

Location: Summerfield FL, NE of The Villages

Cookers:
SnS Kettle with SnS Deluxe, SS & Cast iron pans, elevated grate.
Grilla OG with upper shelf and pizza stone.
Weber Genesis SA-E-330 LP INDIGO with SS Grates, Weber Crafted frame kit, baking stone, griddle (2/3), all from Ace Hardware.

Everything Else:
SnS #3 I was their first customer.
Sous Vide equipment.
Instant read and leave-in thermometers.
Grill Grates.
Kingsford Blue Bag, Weber lighter cubes, Weber charcoal chimneys.
BBQr's Delight Hickory & Apple flavor pellets, propane torch, 12" smoke tube.
Grilla apple & hickory pellets, Royal Oak charcoal pellets.
Rubs with salt: Meat Church, Meathead's.
Rubs without salt: SnS Grills Rocky's Rub and Not Just for Beef.
Rubs home-mixed: None at this time.
Spices: Lots of 'em.
#4

July 16, 2016, 11:07 AM

That is good to hear MBMorgan! I have 3 ChefAlarms, 1 DOT and several pit and meat probes, a Thermapen and a Themapop. Quality products and great customer service usually come with a higher price and for me it is worth paying for.
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1 - 3

3 comments

#4.1

CeramicChef commented

July 16, 2016, 11:38 AM

Editing a comment

+1^
Quality simply isn't free.

The short sweet taste of low price is all too often replaced by the bitter taste of poor quality for a long time.

#4.2

Danjohnston949 commented

August 22, 2016, 02:37 PM

Editing a comment

I think You Gents are alluding to something a fellow taught me nye on 40 Yrs Ago! The Quality should be evident long after the Price is Forgotten! From a Backyard Cremator in Fargo ND, Dan

#4.3

MBMorgan commented

August 22, 2016, 02:50 PM

Editing a comment

Danjohnston949 - as one of my Aggie buddies (don't tell my friends I have one of those) likes to say: "Absotively Posiloutly!!"
surfdog

Club Member

Joined: Mar 2016

Posts: 1827

Location: Sunny SoCal

Cooking gadgets
Weber Summit Charcoal Grill Center
Weber Summit Platinum D6
Blue Rhino Razor
Dyna-Glo XL Premium Dual Chamber
Camp Chef Somerset IV along with their Artisan Pizza Oven 90
Anova WiFi

Thermometers
Thermapen Mk4 - ThermaQ High Temp Kit - ThermaQ Meathead Kit - ThermaQ WiFi - ThermoWorks IR-GUN-S - ThermoWorks Signals & Billows - ThermoPop -ThermoWorks ProNeedle - ThermoWorks TimeStick Trio x2 - and a Christopher Kimball timer - NO, I do not work for ThermoWorks...I just like their products.

Other useful bits...
KitchenAid 7-qt Pro Line stand mixer
A Black & Decker food processor that I can't seem to murder
A couple of immersion blenders, one a "consumer" model & the other a "high end" Italian thing. Yes, the Italian one is a bit better, but only marginally
Instant Pot Duo Evo Plus 8-qt + accessories like egg-bite & egg holders
All-Clad pots & pans, along with some cast iron...everything from 7" Skookie pans to 8.5qt Dutch ovens
Weber GBS griddle, pizza stone, and wok
Knives range from Mercer to F. Dick to "You spent how much for one knife? One knife?!" LOL
#5

August 22, 2016, 11:30 AM

I agree, they have some of the best customer service out there...regardless of industry. I have several of their products and will no doubt add more to my collection and give them as gifts. Knowing full well that they will last AND have the support should they need it.
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