Thermoworks Good Customer Service Experience

Dewesq55

Founding Member

Joined: Jul 2014

Posts: 2933

Location: The Poconos, NEPA

Smoker:
Landmann Smoke Master Series Heavy Duty Barrel Smoker (COS) - With mods including 2 level rack system with pull-out grates
Masterbuilt ThermoTemp XL 40" Vertical Propane Smoker
Weber Smokey Joe with mini-WSM Tamale Pot modification
The Good One Marshall

Gas Grill:
BBQPro (cheap big box store model) Stainless steel 4 burnerswith aftermarket rotisserie.
Brook King Regal S490 Pro

Charcoal Grill:
Weber Smokey Joe Charcoal Grill 14"

Thermometer:
2 x Fireboard 2 with Drive cable and 20 CFM fan and Competition Probe Package
ThermoWorks Mini Instant Read
Lavaworks Thermowand Instant Read
ThermoWorks IR-GUN-S Industrial Infrared Thermometer
ThermoWorks ThermaPen Mk4 x 2
ThermoWorks Thermapen ONE
Govee Bluetooth Thermometer with 6 probes

Miscellaneous:
Anova Sous Vide Immersion Circulator - 1st generation
Anova Sous Vide Immersion Circulator - wifi/bluetooth connected

Favorite Beer:
Anything to the dark side and malty rather than hoppy. Currently liking Yuengling Porter and Newcastle Brown Ale. In a bar or pub I will often default to Guiness

Favorite Spirit:
Bourbon - Eagle Rare for "every day"; Angel's Envy for special occasions, Basil Hayden's, Larceny

Favorite Wine:
Napa Valley Cabernet Sauvignon Super Tuscan Sangiovese (Including Chianti Classico Riserva) Brunello di Montalcino

Favorite Meat(s):
Pork - especially the darker meat. I love spare ribs and anything made from shoulder/butt meat
Chicken - Mainly the dark meat and wings
Beef Ribeye steak

Favorite Cuisine to Cook:
Can't list just one: Indian, Chinese, Thai, West Indian/Carribean, Hispanic/Latin American, Ethiopian, Italian, BBQ

Favorite Cuisine to Eat:
Indian, followed closely by BBQ.

Disqus ID:
David E. Waterbury
#1

Thermoworks Good Customer Service Experience

October 17, 2026, 12:14 PM

So I ordered a single probe RFX starter bundle on October 11. The cost was $179.00. It hasn't arrived yet. It's due to be delivered today. Today I went on the site and saw that the same bundle is now priced at only $125.30. I immediately sent an email to customer support saying that I thought I should get the new list price. They got back to me immediately and said they would honor the lower price and have already initiated a refund of $56 to my credit card. No hassle. Just the way customer service should be, but often isn't. Kudos to Thermoworks;

Last edited by Dewesq55; October 18, 2026, 11:04 AM.
Tags: None

Likes 19
58limited

Club Member

Joined: Dec 2018

Posts: 5528

Location: SE Texas

"Beer is proof that God loves us and wants us to be happy." ~Benjamin Franklin
#2

October 17, 2026, 12:17 PM

Excellent!
Comment
Alan Brice

Club Member

Joined: Dec 2018

Posts: 2905

Location: Cincinnati Ohio

Gear includes: Char-Griller's Grand Champ off set stick burner/smoker, SnS Kamado Deluxe, Weber 22, PBC, Victory gasser, Victory 36 griddle, Smoke Hollow electric smoker. ThermoWorks Thermapen Mk4, Smoke, Signals, and RFX4, Meater+, SNS-500, roti fits 22 n gasser, Emeril countertop TO, InkBird Sous Vide, Potane Vac/Sealer. Fire&Ice griddle/cooler ensemble.
3-pkg of Collapsible Prep Tubs
Junior, Original, Xtra Lg. SS D. Norcross
Complete set (Tx PJ!) Wusthof Knives n block.
Dalstrong:
Phantom Series Paring knife
Shogun SeriesX 6" Chef knife
Gladiator Series 12"Cleaver knife
Just got into charcoal Dec ‘21 (PBC)
fav is brisky. Love Turkey on PBC. also Turkey in the glass,(any nice bourbon)
Bud has always been my barley pop.
Been smoking a handful of years, just got serious in the last two or three years. Thanks to AR n @glemn picked up an SnS Kamado for appx 1/3 price of new. I dont think he used it twice. Love AR! keep calm n smoke on! Miss you Bonesy.
#3

October 17, 2026, 12:43 PM

Hail yeah!
Comment
Ace

Club Member

Joined: Jul 2025

Posts: 1239

Location: Spokane Washington
#4

October 17, 2026, 01:05 PM

Love it...
Comment
fzxdoc

Founding Member & Pit Barrel Cooker Queen

Joined: Jul 2014

Posts: 8329

My toys:
Weber Summit Charcoal Grilling Center (WSCGC) aka Mr. Fancypants
Pit Barrel Cooker (which rocks), named Pretty Baby
Weber Summit S650 Gas Grill, named Hot 'n Fast (used mostly for searing and griddling)
Weber Kettle Premium 22" named Kettle Kid, eager to horn in with more cooks in the future
Camp Chef Somerset IV 4-burner outdoor gas range named AfterBurner due to its 30kBTU burners

Adrenaline BBQ Company Gear:
SnS Low Profile, DnG, and Large Charcoal Basket, for WSCGC
SnS Deluxe for 22" Kettle
Elevated SS Rack for WSCGC
SS Rack for DnG
Cast Iron Griddle
Grill Grate for SnS
Grill Grates: five 17.375 sections (retired to storage)
Grill Grates: six 19.25 panels for exact fit for Summit S650
gasser
Grill Grates for 22" Kettle
2 Grill Grate Griddles
Steelmade Griddle for Summit gas grill

Fireboard Gear:
Extreme BBQ Thermometer Package
Additional control unit
Additional probes: Competition Probes 1" (3) and 4" (1), 3 additional Ambient Probes. 1 additional Food Probe
2 Driver Cables
Pit Viper Fan (to pair with Fireboard Fan Driver Cable)
Pit Viper Fan new design (to pair with Fireboard Fan Driver Cable)
Thermoworks Gear:
Thermapen MK4 (pink)
Thermapen Classic (pink too)
Thermoworks MK4 orange
Temp Test 2 Smart Thermometer
Extra Big and Loud Timer
Timestick Trio
Maverick ET 73 a little workhorse with limited range
Maverick ET 733
Maverick (Ivation) ET 732

Grill Pinz
Vortex (two of them)
18" drip pan for WSCGC
Ceramic Spacers for WSCGC in Kamado Mode: 2 sets each 1/2", 1", 2". The 2" spacers work best with the 18" drip pan. The 1+1/2 inch spacers work best with the 14 inch cake pan.

Two Joule Sous Vide devices
3 Lipavi Sous Vide Tubs with Lids: 12, 18 and 26 quarts
Avid Armor Ultra Pro V32 Chamber Sealer

Instant Pot 6 Quart Electric Pressure Cooker
Instant Pot 10 Quart Electric Pressure Cooker

Charcoal Companion TurboQue
A-Maze-N tube 12 inch tube smoker accessory for use with pellets

BBQ Dragon and Dragon Chimney

Shun Classic Series:
8" Chef Knife
6" Chef's Knife
Gokujo Boning and Fillet Knife
3 1/2 inch Paring Knife
#5

October 18, 2026, 06:15 AM

How nice! I was tempted by the $125 bundle as well but so far have resisted.

Kathryn
Likes 1
Comment
1 comment

#5.1

Jerod Broussard commented

October 18, 2026, 09:58 AM

Editing a comment

Resistance is futile. I'm trying the 2 probe....almost got the 4.

2 likes
jayjordan

Club Member

Joined: Jul 2025

Posts: 797

Location: Arlington,Texas
#6

October 18, 2026, 08:55 AM

Thermoworks has the best customer service!
Likes 1
Comment
1 comment

#6.1

Alan Brice commented

October 18, 2026, 09:14 AM

Editing a comment

+1
Dewesq55

Founding Member

Joined: Jul 2014

Posts: 2933

Location: The Poconos, NEPA

Smoker:
Landmann Smoke Master Series Heavy Duty Barrel Smoker (COS) - With mods including 2 level rack system with pull-out grates
Masterbuilt ThermoTemp XL 40" Vertical Propane Smoker
Weber Smokey Joe with mini-WSM Tamale Pot modification
The Good One Marshall

Gas Grill:
BBQPro (cheap big box store model) Stainless steel 4 burnerswith aftermarket rotisserie.
Brook King Regal S490 Pro

Charcoal Grill:
Weber Smokey Joe Charcoal Grill 14"

Thermometer:
2 x Fireboard 2 with Drive cable and 20 CFM fan and Competition Probe Package
ThermoWorks Mini Instant Read
Lavaworks Thermowand Instant Read
ThermoWorks IR-GUN-S Industrial Infrared Thermometer
ThermoWorks ThermaPen Mk4 x 2
ThermoWorks Thermapen ONE
Govee Bluetooth Thermometer with 6 probes

Miscellaneous:
Anova Sous Vide Immersion Circulator - 1st generation
Anova Sous Vide Immersion Circulator - wifi/bluetooth connected

Favorite Beer:
Anything to the dark side and malty rather than hoppy. Currently liking Yuengling Porter and Newcastle Brown Ale. In a bar or pub I will often default to Guiness

Favorite Spirit:
Bourbon - Eagle Rare for "every day"; Angel's Envy for special occasions, Basil Hayden's, Larceny

Favorite Wine:
Napa Valley Cabernet Sauvignon Super Tuscan Sangiovese (Including Chianti Classico Riserva) Brunello di Montalcino

Favorite Meat(s):
Pork - especially the darker meat. I love spare ribs and anything made from shoulder/butt meat
Chicken - Mainly the dark meat and wings
Beef Ribeye steak

Favorite Cuisine to Cook:
Can't list just one: Indian, Chinese, Thai, West Indian/Carribean, Hispanic/Latin American, Ethiopian, Italian, BBQ

Favorite Cuisine to Eat:
Indian, followed closely by BBQ.

Disqus ID:
David E. Waterbury
#7

October 18, 2026, 11:04 AM

I got my RFX yesterday. It seems pretty cool. I haven't tried it yet, but will soon.
Comment
1 - 3

3 comments

#7.1

Jerod Broussard commented

October 18, 2026, 05:18 PM

Editing a comment

I ordered mine earlier today to test in my vertical. I get home and check out my X4 that is on the vertical and it is DEAD. Even new batteries couldn't revive it. I was tired of all the wires anyways.

2 likes

#7.2

Dewesq55 commented

October 18, 2026, 06:16 PM

Editing a comment

Jerod Broussard - that sucks.

#7.3

Jerod Broussard commented

October 18, 2026, 06:26 PM

Editing a comment

Kinda, but silver linings are always waiting to shine.

2 likes

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