What’s happened to Fireboard support? Completely unresponsive.

[BBQPhil]

My Spark thermometer suddenly stopped connecting to the Internet. After trying several suggestions from CS, they asked me to send it in to be replaced, and said they’d notify me upon receipt. They indicated there was an upgrade to the pivot design. My Spark arrived at their offices eleven days ago according to the USPS, but the company has been silent, in spite of several emails to their CS. Tried calling and left a message, but no return call and still no return emails. I love their products and have been a huge fan, but the lack of response or follow up has been extremely disappointing.

Update: Perhaps it was this post or an earlier email to their CEO that got a response:

"I am sorry for the delay in getting this checked in, but I was able to get the Spark checked in this morning and we have a replacement coming to you via USPS: XXXXXX

Have a great day,
Wendy

[Smoker_Boy]

EDIT: Glad you got this taken care of.

[Davek8282]

Wendy at FireBoard is the best! I'll bet they are extremely busy and that led to the delay. Personally never had an issue that they weren't able to resolve and usually beyond my expectations.

[realdocBBQ]

I have always had great luck with their CS - I will say, however, that I have been noticing more complaints in the last few months. Maybe because of the new wireless Fireboard Pulse - it's possible they've gotten a little overwhelmed, and I think there have been a few more connectivity and support issues with the Pulse than they maybe expected. It seems like it from following some of the complaints, anyways.

I dunno.

[BBQPhil]

I was thinking the same thing. Usually CS is the first area to be hit when there are product issues. Up to know I’ve been very impressed with their products, both hardware and software.