Super customer service by Combustion

[RonB]

Friday night I emailed Combustion that both thermometers had stopped working. I had to answer a bunch of questions for each thermometer. Sat evening I received a response that they were replacing one of the thermos - no mention of the other. I replied that there were 2 thermos not working. Today I received another email saying sorry - we are sending 2 thermos. They did ask that I return the 2 defective units and they sent a prepaid label for that. And this happened on a weekend.

However, I would rather have products that just work with no need for the great customer service. I originally bought 2 thermos and the display. I then added 1 booster. I had already replaced one thermo, and now 2 more. That's 3 for 3. I have had off and on problems with the display too. I just want stuff to work...

[SheilaAnn]

Their customer service is really great, I agree. But I’m with you…. I just want a reliable product!

[realdocBBQ]

Dang, 3 bad ones? Ouch. Hate to ask the typical customer service question, but are you using the included charger base for charging? That just sounds like a terrible amount of bad luck. I havent heard of them having a really high failure rate, but admittedly havent been following them - not a member of their FB groups or anything. Is this something being reported a lot for the Combustion?

[RonB]

Yes, and I clean the contacts after each use.

I don't know if it's typical, but I do know it sux.