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Smoke connector not seeing a probe

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    Smoke connector not seeing a probe

    The top probe connector doesn't see a probe. It started when I noticed that it wouldn't "snap" in and stay in. Now even when I place and apply pressure it says no probe. I just emailed their technical support. I don't think it is repairable. I'll see.


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    #2
    Yeah, sounds like the inside female jack is broken. Assume you’ve tried more than one cable in that input? Sorry to hear, Ritchie. How long have you had it, any chance it’s still under warranty? Interested in hearing how it resolves, hopefully at minimal or zero cost to yourself.

    Comment


    • RichieB
      RichieB commented
      Editing a comment
      I went to my purchase history it only goes to 22'. It's missing a lot of purchases. It must have been a 21' or earlier purchase.

    #3
    Its worth reaching out to the company even if it's out of warranty. I think about half the time I do that, they sent me new parts for free or just shipping

    Comment


      #4
      Dealing with a similar issue. My unit is one of the old originals, so just worn out I guess.

      Comment


      • RichieB
        RichieB commented
        Editing a comment
        I'll suspect this is a common issue with older units. I know they have great customer service. I don't expect much for this.

      #5
      How much biz have you done with them? Pretty good cust serv, plus they have sales all the time. Just saw one recently do not know the specifics.

      Comment


      • Texas Larry
        Texas Larry commented
        Editing a comment
        I have always had excellent customer service. I’d say give them a chance. In my case it may just be time for an upgrade.

      #6
      Texas Larry I just saw an email from ThermoWorks 30% off tons of things. 40% off Smoke w/remote. $69 down fr $99 only looks like a two probe. Nothing about a deadline. Specifically a Labor Day sale. They may still get you in if you act quickly. Signals four probe w/ Wifi n BT
      $169 down fr $239 n Billows fan kit $79.
      I clicked on the ad and it says in stock, ships today.
      Just phoned them Sale good til tonight.
      Last edited by Alan Brice; September 5, 2023, 07:19 AM.

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        #7
        I had this happen to me. I just opened up the case and bent the tip connector back in place and its been working since.

        Comment


          #8
          RichieB Thermoworks has a fixed flat-fee repair service for out of warranty equipment. When I got my Smoke fixed in 2021, it was $30ish to fix anything wrong with the Smoke, and I think that includes return shipping. Just call them and they will fix it up for you.

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