Fireboard Cutomer Service is fantastic

[leol2]

Bought a new Spark at the end of May. Haven't used it much but the other day when I opened the probe to take the temp it broke off and destroyed the filament that goes to it.
I e-mailed Fireboard and they immediately sent me a priority postage via e-mail to send it back for replacement. They received it on Tuesday and sent me out a new one today. That is what I consider exceptional customer service

[Huskee]

While I personally don't have any Fireboard products (dear wife: yet!) I have neard absolutely nothing but prasies about the company and of course their products. Thanks for sharing your good experience when their CS was needed.

[Ghawtho]

Fireboard’s customer service is definitely good. I ordered extra meat probes a few weeks after getting my Fireboard 2 drive and by accident Fireboard sent me the Fireboard 2 Pro system along with my probes. I called them letting them know the Fireboard 2 Pro was sent to me
by mistake, Fireboard said yes the pro unit was meant for someone else and sent me a prepaid label to return it. For the slight hassle on my end Fireboard sent me a Fireboard tee-shirt & cap free. Their tees are high quality

[rlozinak]

Good to know the the CS is exceptional. I just bought a fireboard 2 and a spark. No issues so far.

[Jerod Broussard]

Never understood the concept of knowingly crapping on the very thing (PEOPLE) that allow you to have a business.

Great to hear!!!!!

[Panhead John]

You’d think every company would be that way 🙄 I love it when I hear these stories about people getting taken care of, the way they should be. Especially like it when the company goes above and beyond.

[Ghawtho]

Yes Fireboard has excellent customer service.
I might add Yoder Smoker company has excellent customer service. I broke my door thermometer first day and Yoder sent me out a new thermometer FREE within three days.
The smokers from the big box stores would say
sorry can’t do anything. That’s why I don’t like purchasing things at Walfart.